I have spoke with this customer and tried to resolve the problem, the vehicle was bought months ago and she has put over 50,miles on it and is not happy with it anymoreI informed her that I just cant take a vehicle back after a year and a half and with that many miles added to itI offered her well above trade in value to help her out but that didn't work outIm sorry she is not happy with the car anymore, as far as the previous issues I seen one document from over a year ago that she had her car worked on for a few hundred dollars but I have no record of her contacting us for any help until now
Good morning [redacted] , I located the complaintAt this point I am interviewing all parties involved on this endOne of the parties is in Hawaii and does not return for two weeksI will need until that time to respond appropriatelyI appreciate your and Mrs [redacted] 's patience in the ***er*** [redacted] CEO JustBetterCars.com
Revdex.com, It is my understanding that Mrs [redacted] has taken my advise and is looking to her church for some hardship helpI think that is good news and I pray she gets all the help she needs to get going in a better directionAs soon as she feels she has the ability to move forward with the repair as previously discussed we will be happy to re-evaluate to make sure her previous diagnosis is accurate and look to give a full estimate on the repair neededI have instructed my General Manager to mitigate some of the expense to help with her situationThank you for your facilitation in this matter [redacted] CEO JustBetterCars.com inc
Revdex.com,I'm unclear as to what [redacted] wants us to do if she cannot pay for services renderedDoes she want us to do work to her car for free? I'm not trying to be funny but that is the only thing I can think of and that cannot happenMrs [redacted] made it clear to us that she had a blown head gasket as per her mechanic and that she does not have the means to pay the cost of repairShe also asked ***, "Aren't you a Christian organization and can do something about this"? A vast number of our management, to include owners of JustBetterCars.com are ChristianI am not sure what that has to do with this issueWe are a business and not a charity and running my business profitably is hugely important to the integrity of our company and allow me to run my organization in the spirit of Christ for many years to comeIn short, as much as I empathize with Mrs [redacted] 's circumstances they cannot be my responsibility nor can I do any work without payment in fullMrs [redacted] has stated she purchased her car months agoShe doesn't have an extended warranty or cash to pay for my mechanics labor that I have to pay for, nor can she pay for parts that I have to pay for.Short of her son's and her insistence we fix her problem, I respectfully decline to do so considering the options they have given us [redacted] CEOJustBetterCars.com inc
Thank you for the feedbackI did some detailed investigation into the issueApparently all has been taken care ofIf we could obtain a receipt for the additional charges and we have not already paid them we will be happy to cover them [redacted]
I have spoke with this customer and tried to resolve the problem, the vehicle was bought months ago and she has put over 50,miles on it and is not happy with it anymoreI informed her that I just cant take a vehicle back after a year and a half and with that many miles added to itI offered her well above trade in value to help her out but that didn't work outIm sorry she is not happy with the car anymore, as far as the previous issues I seen one document from over a year ago that she had her car worked on for a few hundred dollars but I have no record of her contacting us for any help until now
This matter has been taken care of and a refund was issued to the customer, if there are any other concerns please contact me
Good morning [redacted] , I located the complaintAt this point I am interviewing all parties involved on this endOne of the parties is in Hawaii and does not return for two weeksI will need until that time to respond appropriatelyI appreciate your and Mrs [redacted] 's patience in the ***er*** [redacted] CEO JustBetterCars.com
Revdex.com, It is my understanding that Mrs [redacted] has taken my advise and is looking to her church for some hardship helpI think that is good news and I pray she gets all the help she needs to get going in a better directionAs soon as she feels she has the ability to move forward with the repair as previously discussed we will be happy to re-evaluate to make sure her previous diagnosis is accurate and look to give a full estimate on the repair neededI have instructed my General Manager to mitigate some of the expense to help with her situationThank you for your facilitation in this matter [redacted] CEO JustBetterCars.com inc
Revdex.com,I'm unclear as to what [redacted] wants us to do if she cannot pay for services renderedDoes she want us to do work to her car for free? I'm not trying to be funny but that is the only thing I can think of and that cannot happenMrs [redacted] made it clear to us that she had a blown head gasket as per her mechanic and that she does not have the means to pay the cost of repairShe also asked ***, "Aren't you a Christian organization and can do something about this"? A vast number of our management, to include owners of JustBetterCars.com are ChristianI am not sure what that has to do with this issueWe are a business and not a charity and running my business profitably is hugely important to the integrity of our company and allow me to run my organization in the spirit of Christ for many years to comeIn short, as much as I empathize with Mrs [redacted] 's circumstances they cannot be my responsibility nor can I do any work without payment in fullMrs [redacted] has stated she purchased her car months agoShe doesn't have an extended warranty or cash to pay for my mechanics labor that I have to pay for, nor can she pay for parts that I have to pay for.Short of her son's and her insistence we fix her problem, I respectfully decline to do so considering the options they have given us [redacted] CEOJustBetterCars.com inc
Thank you for the feedbackI did some detailed investigation into the issueApparently all has been taken care ofIf we could obtain a receipt for the additional charges and we have not already paid them we will be happy to cover them [redacted]