In response and to my defense regarding this falso accusation, I am not the horrible person that this customer states I amWe are the only company that found her problem and did have compassion for this customer but she made things very difficult for usAs she states she called us constantly and fails to realize that she is not the only customer we are dealing withMy staff and I have far more complicated business problem going on than to have to deal with someone whom is intentionally causing troubleHer story is for the most part and we did everything we could to accomadate her and offered her a tracking number through her warranty companyWe were allowing full access to anything they needed to prove we were not lying but even that was not enough for this customerWe did not refuse a part to her or to her other contractor as she states because we had no part in to refuseThere was no part to release because apparently the delay or her argument is that we kept telling her that the part was not in yet, therefore there was no part being held back on our endThis customer also fails to mention having her mother threaten us and possibly getting her daughters insurance denied due to her mothers interferanceHer mom does not have that authority to email us and demand anything and would only cause her daughter more problems had it gone their wayWe had no problem with the fact that this job was cancelled because for the most part our job is to service and take care of an air conditioning job or heating problems and we were doing everything we had to do to make this happen but sometimes customers jeopardize their own work due to the fact that they become impatientI have many other jobs to deal with where the customers are understanding and are allowing us to fix any problems that not only I or my staff failed to do correctly, we just simply make sure that that error is corrected and continue to proceedNot everything needs to be a fight, we are patient because as a company we understand that dealing with 3rd parties, an error will entually occur and we just do not have time to argue with everyone but only to wait on the right part to finally come in and as I stated before we do have our share of difficult customers and we can not please everyone but for those that allow us to do our job, the outcome is great for them and for usWe do have one other complaint recently due to another impatient customer, and trust me; as much as I wish I could please everyone and take care of them sometimes even I understand that it is just something that I must accept in the business and servicing world For the most part, I am very happy with my work and my staffWe have been in business for over 8yrs now and one complaint is excellent considering the line of business we are in which is servicing the publicI do love my job and would not change it for anything and I am sorry and I apologize for any inconvenience that this customer has encountered and wish that we could have pleased herHowever, I am happy she has her air conditioning needs working properly now and wish her the bestBut no I do not take any fault for her frustration through the process or for anything she is stating in her complaint because I know we did everything we could to fix and correct everything for herMy apologies for not being able to make this customer happyI accept that as a business man I will eventually come by a problem like this every now and then
In response and to my defense regarding this falso accusation, I am not the horrible person that this customer states I amWe are the only company that found her problem and did have compassion for this customer but she made things very difficult for usAs she states she called us constantly and fails to realize that she is not the only customer we are dealing withMy staff and I have far more complicated business problem going on than to have to deal with someone whom is intentionally causing troubleHer story is for the most part and we did everything we could to accomadate her and offered her a tracking number through her warranty companyWe were allowing full access to anything they needed to prove we were not lying but even that was not enough for this customerWe did not refuse a part to her or to her other contractor as she states because we had no part in to refuseThere was no part to release because apparently the delay or her argument is that we kept telling her that the part was not in yet, therefore there was no part being held back on our endThis customer also fails to mention having her mother threaten us and possibly getting her daughters insurance denied due to her mothers interferanceHer mom does not have that authority to email us and demand anything and would only cause her daughter more problems had it gone their wayWe had no problem with the fact that this job was cancelled because for the most part our job is to service and take care of an air conditioning job or heating problems and we were doing everything we had to do to make this happen but sometimes customers jeopardize their own work due to the fact that they become impatientI have many other jobs to deal with where the customers are understanding and are allowing us to fix any problems that not only I or my staff failed to do correctly, we just simply make sure that that error is corrected and continue to proceedNot everything needs to be a fight, we are patient because as a company we understand that dealing with 3rd parties, an error will entually occur and we just do not have time to argue with everyone but only to wait on the right part to finally come in and as I stated before we do have our share of difficult customers and we can not please everyone but for those that allow us to do our job, the outcome is great for them and for usWe do have one other complaint recently due to another impatient customer, and trust me; as much as I wish I could please everyone and take care of them sometimes even I understand that it is just something that I must accept in the business and servicing world For the most part, I am very happy with my work and my staffWe have been in business for over 8yrs now and one complaint is excellent considering the line of business we are in which is servicing the publicI do love my job and would not change it for anything and I am sorry and I apologize for any inconvenience that this customer has encountered and wish that we could have pleased herHowever, I am happy she has her air conditioning needs working properly now and wish her the bestBut no I do not take any fault for her frustration through the process or for anything she is stating in her complaint because I know we did everything we could to fix and correct everything for herMy apologies for not being able to make this customer happyI accept that as a business man I will eventually come by a problem like this every now and then