Justice Federal Credit Union

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] Business did not contact me nor have they responded to the Revdex.com complaint Regards, [redacted]

April 14, To whom it may concern: Justice Federal Credit Union does not engage in the sharing of member information with the Revdex.comAny complaints are dealt with directly with our member, Thank you, Cindy K Executive Vice President

April 14, 2015To whom it may concern:Justice Federal Credit Union does not engage in the sharing of member information with the Revdex.comAny complaints are dealt with directly with our member,Thank you,Cindy KExecutive Vice President

October 16, To whom it may concern:
Justice Federal Credit Union does not engage in the sharing of member information with the Revdex.comAny complaints are dealt with directly with our memberThank you,
Cindy K
Executive Vice
President

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards, [redacted]

April 14, 2015
To whom it may concern:
Justice Federal Credit Union does not engage in the sharing of member information with the Revdex.com. Any complaints are dealt with directly with our member,
Thank you,
Cindy K
Executive Vice...

President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
Business did not contact me nor have they responded to the Revdex.com complaint.
Regards,
[redacted]

[To assist us in bringing this matter to a close,...

you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
Business did not contact me nor have they responded to the Revdex.com complaint.
Regards,
[redacted]

Review: The following situation also involves [redacted] Federal Credit Union. [redacted] is my financial institution. Justice FCU is our "shared branch". At the end of August - beginning of September, I contacted [redacted] via email. I explained that my cousin, [redacted], recently moved from NY to VA. His identification was stolen and he had no way of cashing his payroll check. [redacted] told me that I could take the check to Justice to deposit into my account if it was endorsed as directed (signed by [redacted] and myself and marked as for deposit only with my member number). On or around September 5 (this is the date the deposit shows on my account) I (without [redacted] present) stopped by Justice to make the deposit. My transaction was completed by a gentleman (unfortunately I didn't think to get his name) without issue. Then, on or around Monday, September 8, I returned to Justice with another payroll check made payable to [redacted] and endorsed in the exact same way as directed for the first check. The woman at the main desk proceeds to start my deposit and winds up telling me it is against policy to accept the 3rd party check. I explain the situation as it occurred, telling her I made a similar deposit a few days before. I gave her a description of the gentleman who assisted me the first time, along with the location of his office. She proceeds to have that gentleman come talk to us. After both the Justice employees search my account and see that I am telling the truth (as well as me showing them the transaction via my [redacted] mobile banking site, complete with the information naming the Justice FCU shared branch that took the deposit), I am told that the gentleman made a mistake and was not supposed to accept the 1st deposit. Therefore, due to his original mistake, [redacted] is left with a payroll check endorsed for deposit into my [redacted] account. After leaving Justice, I contact [redacted] (via customer service telephone number) to explain the situation from start (email communication/instruction from [redacted] on how to make the deposit via Justice) to finish (Justice telling me it was a mistake and they cannot take the 2nd deposit). After being put on hold numerous times for many different departments to be contacted, I am informed by the [redacted] rep to return to the Justice branch to talk to the branch manager, as it is at their discretion if they want to accept the 2nd deposit since their employee made the original mistake, leading to the 2nd endorsed check. Today, September 15th, I returned to Justice with Richard, reexplained the situation (to the same lady from the last time and the same gentleman who made the original mistake), and asked to speak with the branch manager. At first I am told the branch manager works out of a location in Washington D.C., not the [redacted] branch. I then ask for this manager to be contacted via telephone, so that I may speak with him/her. The Justice employees lead us to a small office to wait. When the gentleman finally returns, he tells me that the manager is unavailable, but I have a few options: (1) he can forward my information onto the manager so I can be contacted at a later time or (2) I could attempt to make the deposit via their ATM, but it would be at my own risk. I reiterate that I feel this is unfair because [redacted] and I are in this situation because of this Justice employee's original mistake. Had he not allowed the 1st deposit without question, I would not have returned with a 2nd check, endorsed for deposit only! I also explain that I needed to speak with a manager. I was not convinced that there was no manager available to deal with my situation. The gentleman leaves us to wait again while he contacts another member of management. After a few minutes, he comes back into the room and tells me he is going to call the management person. He dials an extension and addresses the woman who answers, telling her he was with "the person who's situation he just explained". She addresses me and tells me she is (I don't recall her name) a branch manager - although I was just told be the gentleman the branch manager was unavailable - and that they are unable to accept 3rd party checks. I then reexplain the situation again, making it a point to tell her that the Justice employee who made the original mistake of accepting the 1st deposit is at least partially to blame for this misunderstanding and that I was told the manager has the authority to allow the 2nd deposit as a courtesy, due to the situation. The branch manager simply tells me it is policy that they cannot accept 3rd party checks. Therefore, we are stuck with this payroll check endorsed for deposit only into my [redacted] account and neither credit union branch is willing to take responsibility for the instruction to make the deposit at Justice or the Justice employee "mistakenly" allowing the original deposit, therefore leading me to believe this was the correct process.

(This complaint is being submitted against [redacted] FCU as well.)Desired Settlement: I only want the ability to make the 2nd deposit, as I was lead to believe I would be able to. I understand it was a mistake, but the check is endorsed for deposit only into my [redacted] account. As it was the fault of both branches ([redacted] for providing false instruction and Justice for their employee "mistakenly" accepting it) that the check is endorsed as is, I feel they should allow this last time. Again, I understand the branches were both mistaken, but that should not cause me to be penalized - I didn't make the mistake. I followed what [redacted] told me and Justice allowed.

Business

Response:

October 16, 2014To whom it may concern:Justice Federal Credit Union does not engage in the sharing of member information with the Revdex.com. Any complaints are dealt with directly with our member.Thank you,Cindy KExecutive Vice President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards, [redacted]

Review: I submitted a request to add my wife BACK on my account we are working on our relationship and everything was good but now Justice Federal Credit Union states they can only add her to my savings account which she was already on so what makes a differences is she was on these account for the first place.Desired Settlement: Add my wife to my checking account.

Review: Justice has advised they have money to lend as a result of the on going budge crisis in Washington, DC but when applied, [redacted] of the loan department declined the loan.

The government had cut back on funding and as a result furloughs may go in affect soon. I reasonly applied for a personal loan with Justice Federal Credit Union to help me out in financially. I've been a member of Justice for over 20 years and they have always provide me with EXCELLENT services. Now the person [redacted] in the loan department continues to decline my loan request. I've had some financial hardships in the past but [redacted] does not believe in giving people a second chance to re-establish themselves. All he does is DECLINE. [redacted] of the loan department's services is not pleasant. I've current paid off my Auto Jeep Loan but [redacted] has not looked at this. Its no problem if [redacted] of the loan department does not approve my loan requests. I'll just bank somewhere else. [redacted] is the worst.Desired Settlement: PLEASE CONTACT THE CEO [redacted], OF JUSTICE FEDERAL CREDIT UNION AND ADVISED HIM OF UNFAIR SERVICE THAT [redacted] OF THE LOAN DEPARTMENT CONTINUE TO PROVIDE. I'VE BEEN A MEMBER EXTREMELY LONGER THAT [redacted] HAS BEEN EMPLOYED WITH JUSTICE.

Consumer

Response:

Hello,

I have been a member with Justice Federal Credit for over 20 years and I think [redacted] of the loan department continues to treat me unfairly. I applied for a loan in which [redacted] declined it. I would like to have my loan reviewed and approved by the CEO of Justice Federal Credit Union, [redacted]. I paid off my Jeep Auto Loan and I also am current on my other Auto Loan. I would like Justice to reconsider and treat me a little more fairly and not let [redacted] review my loan or make any type of decision. [redacted] is an individual who does not care about others and t his is why I've file a complaint. Justice is really being unfair with their practices. I hope this clarification is good enough. Thank you in advance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ATTEMPTED TO OPEN A CHECKING AND SAVING ACCOUNT WITH THIS INSTITUTION. THIS COMPANY CHARGED MY CREDIT CARD FOR THE OPENING DEPOSIT. WEEKS LATER, THEY DECLINED MY APPLICATION. HOWEVER, THEY FAILED TO REFUND THE DEPOSIT.Desired Settlement: IT'S FINE THAT MY APPLICATION WAS DECLINED, BECAUSE THERE ARE OTHER CREDIT UNIONS OUT THERE WITH BETTER FEATURES. HOWEVER, I DO NOT WANT TO BE OUT OF MONEY. I WANT A FULL REFUND OF MY MONEY. NO ONE IN THE OFFICE WILL HELP ME OR ANSWER MY CALLS.

Review: I have been a member of JFCU for nearly 21 years. I expect much better service. I mailed a auto loan payment in the amount of $715 which at that time I ask that a receipt be mailed at the processing of the payment. I never recieved a receipt. I contacted Justice via email which I received a response. I then contacted JFCU by phone inquiring about my receipt and [redacted] (JFCU REPRESENTIVE) told me that I could not get a receipt ant that I could view my transaction online.. I then sent a fax and another email to CEO [redacted] which also went unanswer. JFCU has provided nothing less than poor service. To date, I have not received a response from anyone at JFCU. I think Justice could be alittle more considerate to its members. To ignore a member's request illustrates extremely poor service. My account number is [redacted]. PLEASE FORWARD THIS COMPLAINT TO CEO [redacted]Desired Settlement: PLEASE HAVE JUSTICE PROVIDE A RECEIPT OF MY LAST AUTO LOAN PAYMENT AND ALSO PLEASE BRING THIS POOR SERVICE ISSUE TO THE CEO [redacted] AND MAYBE JUSTICE WILL TREAT THEIR MEMBERS WITH A LITTLE MORE RESPECT.

Business

Response:

December 5, 2013

To whom it may concern:

We are in receipt of the above referenced letter. Please note that Justice FCU does not correspond about confidential member information with third parties such as the Revdex.com. Any issues will be dealt with directly with our members.

Thank you