Justice League Realty

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ The contest was advertised in the Barrington Downs Gazette, a quarterly newsletter that is used by a real estate team to cultivate relationships with home owners in the Barrington Downs subdivisionThe newsletter has NEVER implied that it represented the community's associationThe community has a newsletter that provides information about pertinent issues and events that are specific to that communitySo there was NO reason for anyone to believe the contest was sponsored by the associationThe association is NEVER mentioned in any of the newslettersTo date, there has not been any correspondence from the trusteesAny individual or group can express interests in a community through a newsletter, especially when there's no deception that it is representing any other entity As mentioned in the complaint, the newsletter advertised the essay-writing contestThe headline stated, "Tell Us Why You Love Barrington Downs & You May Win A $Gift Card for the Holidays"With a request for a 200-word essay, we expected several home owners to participateThere were at least home owners who stopped by an open house for a chance to win a $card in AugustUnfortunately, that was not a reflection on the participation for this contestThe contest was extended a few times to give a chance for others to participateHowever, the only one person provided an entryThe contest was not created to sell homesEssays don't sell homesThe contest was created to get a better feel of how the home owners felt about living in their communityIt was an opportunity to engage with the community and could have been done at any time of the year The consumer reached out to me via mail and three times via Facebook messengerI responded to her messages, as her letter was received after viewing the Facebook messageI explained the extensions for the contest and the delay in contacting her to deliver the gift cardHer response was as stated in her complaint, but also included other comments and a threat to file a complaint with the Revdex.com if she didn't receive her gift card in the mail by January 22ndI did not respond to her, yet simply decided to meet her requestSo on January 21st, I took the gift card to UPS to ensure she received it by January 22ndDocumentation for the gift card, its purchase, the shipping receipt and proof of delivery has been provided with this response The company has monthly contests, many include gift cards, and there has NEVER been a problem with any participant receiving their gift cardI have personally delivered gift cards and other prizes to the winners' homesThis issue could have easily been prevented, but there were egos and poor communication on both sides Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the gift card as stated in the response

Initial Business Response /* (1000, 5, 2016/01/26) */
The contest was advertised in the Barrington Downs Gazette, a quarterly newsletter that is used by a real estate team to cultivate relationships with home owners in the Barrington Downs subdivision. The newsletter has NEVER implied that it...

represented the community's association. The community has a newsletter that provides information about pertinent issues and events that are specific to that community. So there was NO reason for anyone to believe the contest was sponsored by the association. The association is NEVER mentioned in any of the newsletters. To date, there has not been any correspondence from the trustees. Any individual or group can express interests in a community through a newsletter, especially when there's no deception that it is representing any other entity.
As mentioned in the complaint, the newsletter advertised the essay-writing contest. The headline stated, "Tell Us Why You Love Barrington Downs & You May Win A $200 Gift Card for the Holidays". With a request for a 200-500 word essay, we expected several home owners to participate. There were at least 20 home owners who stopped by an open house for a chance to win a $50 card in August. Unfortunately, that was not a reflection on the participation for this contest. The contest was extended a few times to give a chance for others to participate. However, the only one person provided an entry. The contest was not created to sell homes. Essays don't sell homes. The contest was created to get a better feel of how the home owners felt about living in their community. It was an opportunity to engage with the community and could have been done at any time of the year.
The consumer reached out to me via mail and three times via Facebook messenger. I responded to her messages, as her letter was received after viewing the Facebook message. I explained the extensions for the contest and the delay in contacting her to deliver the gift card. Her response was as stated in her complaint, but also included other comments and a threat to file a complaint with the Revdex.com if she didn't receive her gift card in the mail by January 22nd. I did not respond to her, yet simply decided to meet her request. So on January 21st, I took the gift card to UPS to ensure she received it by January 22nd. Documentation for the gift card, its purchase, the shipping receipt and proof of delivery has been provided with this response.
The company has monthly contests, many include gift cards, and there has NEVER been a problem with any participant receiving their gift card. I have personally delivered gift cards and other prizes to the winners' homes. This issue could have easily been prevented, but there were egos and poor communication on both sides.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the gift card as stated in the response.