My car was towed in a store parking lot in less than minutes of it being "called in"Except it was NEVER called inOther customer's cars were also towed, while they were shopping in the designated parking lot storeThe manager stated she never called it inSo why are they lying and claiming it was called in? Are they even allowed to tow a car (or multiple cars in this case) without the store ever calling it in? I called the local precinct who stated they have had numerous complaints about them, and that I could file a report at the precinct
I paid the fee and got my car back, but I still feel ripped offOther customers also stated there was NO announcements within the store stating that there car models/license plates were being towed, there was absolutely no announcements in the store AT ALLBad business practice to just have spotters tow the cars at their own discretion, and not the store to whom the parking lot belongs to, with warning over the PA system inside the storeAwful, just awful
sans-serif;">First and foremost Justin's Towing & Storage Incis a professional neighborhood businessWe are contracted with *** *** and have the authority to tow vehicles that are illegally parked on the propertyPrior to moving any vehicle(s) we have a staff member from *** *** make an announcement providing the license plate number as well as the make & model of the vehicleWe also have over eight large signs posted around the entire perimeter of the parking lotOur yard is located at *** *** *** which is approximately four blocks for the *** *** lotWe have several lights on at all times at our towing yard as well as surveilling cameras to ensure the safety of not only our customers and also their vehicles*** was seen parking her vehicle and immediately entering a home across the street from the *** *** locationWe safely towed her illegally parked vehicle and she was charged the legal fee of $We service ma ny areas 24/and many people rely on us for helpAs a father, husband, and hardworking owner of this company I am offended at such despicable allegations and remarksMy business does not and will never target anyone by gender, race, economic status etcFuthermore, I will continue to legally and professionally run my business and service the good people of my neighborhood
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Justin uses a spotter who then calls the tow truck immediately..the question of being a customer is not his concern His claim of checking the store is invalidHe does no such thing, as it would result in lower profits This is a sting operation, and those caught have NO defense He demands a receipt to prove that one is a customer, as if he can dictate what outcome a shopper might decide....I had no receipt because the Rx was not called in, for example, and am tired of having to defend my property rights, shopping rights and access to my family before his business model These are easy pickings for a shake down business...poor people with no legal representation or sense of legal rights Justin also towed a car with an occupant inside, apparently because they did not enter the store fast enough This is murky business at bestThe problem is that he swiftly arrives and pulls the car without determining the veracity of the spotter's information In that time, I picked up the prescription info from my mother in law and then entered the RiteAid to see if it was ready in the store She has lived there since 1968, lives alone now, and uses that pharmacy, as she is and at times must go there herself I can provide photos of the medication that she was refilling, and just because I entered her home to get that info, does not recluse me as a customer I have shopped many times in the store and did protest this practice that targets customers I also contacted corporate regarding this matter Justin cannot make judgement on customers I and she are customers, and my car was taken as a customer See the many complaints on *** with regard to maltreatment of the neighborhood for his profitJustin does not have the legal right to make the decision for the store, indeed, he uses a spotter who is motivated to call asap, without announcement or other claimed research, to get his cash payment for the tow Once towed, I had to pay the cash no matter what my relationship to the store is since he would not release my property without exacting his payment
Cash was demanded and Justin still considers himself the judge and jury on who can enter the store, shop and not have purchased with a receipt, and still be a customer It is not the management, but Justin, who has a monetary, cash reward, for each customer towedSpotters are not legal, my best information, and shaking down families, which is what I witnessed, needs to be stopped
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
My car was towed in a store parking lot in less than minutes of it being "called in"Except it was NEVER called inOther customer's cars were also towed, while they were shopping in the designated parking lot storeThe manager stated she never called it inSo why are they lying and claiming it was called in? Are they even allowed to tow a car (or multiple cars in this case) without the store ever calling it in? I called the local precinct who stated they have had numerous complaints about them, and that I could file a report at the precinct
I paid the fee and got my car back, but I still feel ripped offOther customers also stated there was NO announcements within the store stating that there car models/license plates were being towed, there was absolutely no announcements in the store AT ALLBad business practice to just have spotters tow the cars at their own discretion, and not the store to whom the parking lot belongs to, with warning over the PA system inside the storeAwful, just awful
sans-serif;">First and foremost Justin's Towing & Storage Incis a professional neighborhood businessWe are contracted with *** *** and have the authority to tow vehicles that are illegally parked on the propertyPrior to moving any vehicle(s) we have a staff member from *** *** make an announcement providing the license plate number as well as the make & model of the vehicleWe also have over eight large signs posted around the entire perimeter of the parking lotOur yard is located at *** *** *** which is approximately four blocks for the *** *** lotWe have several lights on at all times at our towing yard as well as surveilling cameras to ensure the safety of not only our customers and also their vehicles*** was seen parking her vehicle and immediately entering a home across the street from the *** *** locationWe safely towed her illegally parked vehicle and she was charged the legal fee of $We service ma ny areas 24/and many people rely on us for helpAs a father, husband, and hardworking owner of this company I am offended at such despicable allegations and remarksMy business does not and will never target anyone by gender, race, economic status etcFuthermore, I will continue to legally and professionally run my business and service the good people of my neighborhood
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Justin uses a spotter who then calls the tow truck immediately..the question of being a customer is not his concern His claim of checking the store is invalidHe does no such thing, as it would result in lower profits This is a sting operation, and those caught have NO defense He demands a receipt to prove that one is a customer, as if he can dictate what outcome a shopper might decide....I had no receipt because the Rx was not called in, for example, and am tired of having to defend my property rights, shopping rights and access to my family before his business model These are easy pickings for a shake down business...poor people with no legal representation or sense of legal rights Justin also towed a car with an occupant inside, apparently because they did not enter the store fast enough This is murky business at bestThe problem is that he swiftly arrives and pulls the car without determining the veracity of the spotter's information In that time, I picked up the prescription info from my mother in law and then entered the RiteAid to see if it was ready in the store She has lived there since 1968, lives alone now, and uses that pharmacy, as she is and at times must go there herself I can provide photos of the medication that she was refilling, and just because I entered her home to get that info, does not recluse me as a customer I have shopped many times in the store and did protest this practice that targets customers I also contacted corporate regarding this matter Justin cannot make judgement on customers I and she are customers, and my car was taken as a customer See the many complaints on *** with regard to maltreatment of the neighborhood for his profitJustin does not have the legal right to make the decision for the store, indeed, he uses a spotter who is motivated to call asap, without announcement or other claimed research, to get his cash payment for the tow Once towed, I had to pay the cash no matter what my relationship to the store is since he would not release my property without exacting his payment
Cash was demanded and Justin still considers himself the judge and jury on who can enter the store, shop and not have purchased with a receipt, and still be a customer It is not the management, but Justin, who has a monetary, cash reward, for each customer towedSpotters are not legal, my best information, and shaking down families, which is what I witnessed, needs to be stopped
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***