Justin's Car Wash Center

The customer did accompany me to a local body shop where someone did take a look at the area of damage. His opinion was that the antenna base was most likely lose from several months back and that he needed to go back to the dealer and ask them to take care of the damage. I own the same truck myself...

as the customer and run my truck through at least 3 times a week and have no problems at all with the antenna. Many of the types of truck come through the wash all day long and have no problems. I would venture to say that the body shop that originally fixed it didn't finish it correctly and that it loosened over time. Why should Justin carwash be responsible for someone elses sub par repair?? The bottom line is that the customer was upset that no one would take responsibility so he would complain to the Revdex.com about somebody and I guess I am the lucky guy. I have no problem at all fixing something that my carwash has done, but I cannot nor will not repair something that is not my fault. The carwash averages about 150 to 175 carwashes per day and Zero problems with antennas....

I am rejecting this response because:Justin has not accurately described all that transpired.   Yes I accompanied him (Which he insisted I do)to a repair shop of which he is a customer, having dealt with them prior.   The technician evaluated the damage on site and said.   The repair by the dealer was not done correct due to them not putting a washer, gasket or felt type barrier under the antenna mount.   The discussion was that it may be a poor design however none of the similar trucks have a gasket under the mount.   The discussion was them brought up by Justin that the antenna mount was not secured properly.   I then asked Justin if he antenna mount was adjusted in any way at his car wash.   Justin replied we have not made any adjustments to the mount.   Justin said "most of the time we remove the antenna from the mount, prior to running a vehicle through the wash to avoid the antenna getting damaged during the wash".   Justin then partially unscrewed the antenna from the mount saying see the antenna is hand tight.   When I asked him if my antenna was removed prior to the wash he said we generally remove them, which means to me he is not sure.   As Justin suggested, I took my truck back to the dealer ([redacted]) at which time my damage was evaluated by John Avitia (Technical Advisor).   John compared My antenna and base to several other similar new and used trucks and discovered they were all installed the same to include how tight the base was secured.   John said the damage appears to have been caused by something catching on the antenna or base, causing the base of the antenna to damage to paint around the antenna mount.At no time did I become upset with Justin.   I told him it is not personal, I understand accidents happen.   I just want my truck repaired.   I informed Justin of my actions to include making this Revdex.com complaint.I don't agree with Justin in that he is not taking responsibility for the damage to my truck caused by his car wash.  In January this year, [redacted] repaired a similar damage to my truck, which they will even tell you, was caused by their automated vehicle wash system while detailing the truck during my purchase process.   The repair facilitated by Auto Nation was done by a professional body shop used by them to my as well well as the dealers full satisfaction, looking and operating great.   The repair continued to look great from January through July, having been washed numerous times without incident, until going through the car wash at Justin's.   So my opinion is simply how can he not be responsible for the damage when my truck was in perfect condition when it drove in and damaged when it dove out of Justin's car wash?