From Owner at JMS Air and HeatI have reviewed the phone conversation with this customer and our answering service, this home owner was yelling and screaming belligerently to them on the phone, our rep simply told home owner to stop screaming at them and if she did not stop screaming and yelling he...
would disconnect the call which he did, With regards to her service request We showed up at the house to fix AC issue through home owners warranty provider that only services between 9am and 5pm Monday through Friday, upon arrival and while trying to explain her problem to her and what it would take to fix it the home owner threw the two techs that were there out of the home telling them she don't have to talk about that now you all just need to leave. We tried to explain to her that if we left without finishing our diagnosis and informing her of what was needed she would still be charged a service fee again and would have to pay service fees again, her response was she said she did not care she would deal with it later her words.At that time we called her warranty provider informed them of the issues we were having with her and her home and made note of it days before this phone call occurred and her complaint now. This Home owner was offered expedited service on the same day for additional cost for the guys working overtime to get to her she declined it,Now comes this letter to you the Revdex.com is in retaliation because she did not get her way, home owner created all these issues herself she kicked everyone off the property would not allow anyone to finish and yells at everyone then curses us out and blaming us for the very thing in which she did complaining along the way that she is the victim which is simply not trueAlso during this insident the technicians left their service ticket book full of an undisclosed amount of cash and tickets on her kitchen table as they were being rushed out, home owner would not allow us back to get our property and the matter is in the process of being turned over to try and retrieve ticket book and cash that was in it by lawful means if necessary.All of us here at JMS Air and Heat care about all of our customers and want to do the best job we can for all of them but we cannot control home owner decisions no matter how good they are or how bad they are like in this case. We have recorded phone conversations with this home owners warranty provider and this home owner that document all of these issues we have outlined with this home owner. In closing I will say this home owner made us leave the home and she was suppose to call us back and reschedule which she never did, no parts were ever ordered because we could not finish our diagnosis and we could never get in touch with her after we left our call records indicate over 10 phone calls to her that she never responded to and we are the ones who give bad service I think not.The home owner only called back after water started leaking through her ceiling which is a completely different problem and most likely a result of not taking care of her equipment. If you have any questions please call me at [redacted] James M[redacted]JMS Air and Heat
From Owner at JMS Air and HeatI have reviewed the phone conversation with this customer and our answering service, this home owner was yelling and screaming belligerently to them on the phone, our rep simply told home owner to stop screaming at them and if she did not stop screaming and yelling he...
would disconnect the call which he did, With regards to her service request We showed up at the house to fix AC issue through home owners warranty provider that only services between 9am and 5pm Monday through Friday, upon arrival and while trying to explain her problem to her and what it would take to fix it the home owner threw the two techs that were there out of the home telling them she don't have to talk about that now you all just need to leave. We tried to explain to her that if we left without finishing our diagnosis and informing her of what was needed she would still be charged a service fee again and would have to pay service fees again, her response was she said she did not care she would deal with it later her words.At that time we called her warranty provider informed them of the issues we were having with her and her home and made note of it days before this phone call occurred and her complaint now. This Home owner was offered expedited service on the same day for additional cost for the guys working overtime to get to her she declined it,Now comes this letter to you the Revdex.com is in retaliation because she did not get her way, home owner created all these issues herself she kicked everyone off the property would not allow anyone to finish and yells at everyone then curses us out and blaming us for the very thing in which she did complaining along the way that she is the victim which is simply not trueAlso during this insident the technicians left their service ticket book full of an undisclosed amount of cash and tickets on her kitchen table as they were being rushed out, home owner would not allow us back to get our property and the matter is in the process of being turned over to try and retrieve ticket book and cash that was in it by lawful means if necessary.All of us here at JMS Air and Heat care about all of our customers and want to do the best job we can for all of them but we cannot control home owner decisions no matter how good they are or how bad they are like in this case. We have recorded phone conversations with this home owners warranty provider and this home owner that document all of these issues we have outlined with this home owner. In closing I will say this home owner made us leave the home and she was suppose to call us back and reschedule which she never did, no parts were ever ordered because we could not finish our diagnosis and we could never get in touch with her after we left our call records indicate over 10 phone calls to her that she never responded to and we are the ones who give bad service I think not.The home owner only called back after water started leaking through her ceiling which is a completely different problem and most likely a result of not taking care of her equipment. If you have any questions please call me at [redacted] James M[redacted]JMS Air and Heat