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JV Roofing & Gutters

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JV Roofing & Gutters Reviews (2)

From: [redacted] Subject: Mr. [redacted]  The first trip out to try and as the leak issue at mr [redacted]s I was shown an area where rain water was coming into the house. After getting on the roof over the leak area I found that the vertical part of the wall flashing was pulled away from the wood...

siding, in some places an 1.5'" - 2" inches, this wall flashing sits right above and lines up with the leak on the inside. I wrote an est to secure and seal the vertical part of the wall flashing and Mr [redacted] excepted the est and the work was done. As Mr [redacted] said, after a hard rain, he called and I responded. Mr [redacted] explained to me that he still had a leak in the same area and that it seamed to be worse. I then got on the roof  to inspect the previous work and to eliminate the vertical part of the wall flashing as contributing to the leak. After climbing down off the roof I was a little perplexed because all appeared to be water tight and explained this to mr [redacted]. At that time mr [redacted] appeared to be a little annoyed that he had paid to have his leak fixed and  he still had rain water coming in when it rained. I explained to mr [redacted] that fixing leaks on existing roofs is a proses of elimination and that because the wall flashing over the leak area was pulled away from the wall, that was the most likely culprit, at the time of the first inspection I didn't want to do more work then necessary to fix his leak. I told mr [redacted] I would consult with my roofer who did the repair about what we needed to do to stop the leak and we both agreed that the small slope that the wall flashing was on needed to be replaced. I told mr [redacted] I would do the work for cost because he thought I had over charged for the repair. I mailed a proposal for $400.00, I wasn't aware that he ever authorized the work and assumed he hired someone els. I will be more then glad to give mr [redacted] a full refund. [redacted], JV Roofing & Gutters.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I never received a proposal for $400 or for any price from Mr. [redacted]. $400 in addition to the $540 I previously paid sounds fair to me.  I would still like to have the proposal. 
Regards,
[redacted]

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