JVC Americas Corp

Thank you for contacting usWe have left a voicemail for the customer stating that we will issue a refundThe refund will be issued today and may take up to a week for his funds to clearThis issue is closedThank you

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I will be waiting for the refund and if not issued as stated I will then contact again, but if the refund is indeed issued this is satisfactory and thank you
Regards,
*** ***

Thank you for contacting us. We have left a voicemail for the customer stating that we will issue a refund. The refund will be issued today and may take up to a week for his funds to clear. This issue is closed. Thank you

Review: I CONTACTED JVC REGARDING MY MANUFACTURED DEFECTED EARPLUGS. I WAS TOLD TO SUPPLY THEIR OFFICE WITH A RECEIPT AND A NEW PAIR WOULD BE MAILED TO ME. THIS HAS NOT HAPPENED.Desired Settlement: THE CUSTOMER SERVICE TEAM HAS NOT MADE THIS PROCESS EASY EVEN AFTER I SUPPLIED THEIR OFFICE WITH A RECEIPT VIA EMAIL.

Review: I purchased a JVC DLA-X3 in January of 2011. This was the first generation of this projector and with it the first generation of this bulb. After further reading on the internet, this bulb has a defect with a metal flap that causes overheating and premature failure, acknowledged by JVC. My bulb has ~700 hours on it. This is far from the claimed 3000 hrs JVC touts. I feel this is a gross misrepresentation of the product and feel I should be offered a replacement bulb based on known defects with the design. I am very disappointed in a projector that was north of $4000 and has been used a little as I have to have a failure of this kind. I hope JVC will stand behind their product and issue a replacement bulb without a defective design. Bulb serial is PC010632399 HSCR220V2H (Series QLL0194-001)Desired Settlement: I would like a replacement bulb for my JVC X3 projector

Business

Response:

Thank you for notifying us. We will contact [redacted] today and offerhim a replacement bulb.

Review: I own a JVC HD 61Z575 and the television has a "known" issue of the picture turning dark and fading in the middle of the screen. I changed bulb yet the issue still exists. The company has never done a recall or a solution for the problem. The call menu is impossible to get support fromDesired Settlement: I need a televison..either fix this one or credit me toward an exchange

Business

Response:

Thank you for contacting us. According to our files [redacted] has never contacted our center. We could be reach at [redacted]. As far as [redacted] current concern there are no "known" issue as he mentioned. The TV was purchased in 2007 with a 1yr manufactures warranty. Unfortunately he is out of warranty by several years and no in service coverage will be accommodated. He could contact our supervisor [redacted] and we will be able to sell him a lamp at a discounted rate.

Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Everywhere you look on the internet states how this JVC television has a defective light engine. I have already replaced the bulb eight times since buying it.

SEE http://www.consumeraffairs.com/home_electronics/jvc_tv.html

Please don't respond that it is not a known issue. I just replaced the bulb so please don't insult my intelligence, You should have had a recall on the light engine a long time ago.

Regards,

Business

Response:

[redacted] at this time you are more than welcomed to bring your TV set to a service center for evaluation. We will reimburse the cost of the evaluation up to $100.00 however because you are well out of warranty there will be no further accommodation. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased an LCD HDTV for $729. After a limited period of time the screen developed large cloudy spots on the back of the screen. We contacted JVC and after a 4 month repair process the screen among other parts were replaced. The unit then developed the same issues despite having the entire contents of the TV replaced. The unit in question has design flaws that cannot be rectified. The "diffuser" component in this TV fails and the manufacturer must be aware of the faults. Despite this we were offered no alternate or replacement. We now have a useless brick because the picture is spoiled. Our family are long time JVC customers buying among other devices the first VCR with remote and the first compact camcorder. We have a level of expectation when purchasing a product of this expense. A $700 TV purchase should last more than a year between major events.Desired Settlement: We would like an alternate model TV refurbished new or otherwise that doesnt exhibit clear design defects under normal limited use conditions. 32" or larger to replace a 37"

Business

Response:

Thank for your contacting us. We will contact the cusotmer. The TV will need to be sent to a service cetner for evaluation before we determine the best course of action. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was contacted by them and in stark contrast to this response they told me they could do NOTHING for me. I have been sold a defective designed electronic component that cannot be repaired or serviced. Its design faults will lead to the same issue repeatedly. Here is our response to the denial of repair or replacement we requested.

Regards,

The real response we received:

We have become aware of the problem that you are having with your set. I see from your notes that you purchased this JVC TV LT-37X688 in February 2010. In December of 2011, you had a problem that was serviced by our authorized service center, [redacted] and parts were replaced. I researched away to assist but unfortunately at this time, we cannot accommodate this TV which is now out of warranty.

Our reply:

As we anticipated, and why we filed our Revdex.com complaint. Our position is we were sold a product that is inherent to failure under normal use conditions. A TV that has been used less than two dozen times in a family room that is used on holidays only is flat unacceptable. The unit was out of service for 6 months in repair, just a joke. We turn it on for Christmas and there are big cloudy grey spots all over the screen. Never abused or exposed to harsh treatment the screen gets distorted cloudy spots that the consumer has zero control over. The design flaws are not our problem. We will update our complaint with our position for future reference with other consumers. I am certain a quick check of this model in your system reflects major defects and issues, though that would never be disclosed in good faith. I would not expect an apology or any other concessions from a corporation. I expect only brand loyalty from one end, we as the consumer just get whatever you decide is worth our money, in this case more than $700.

Business

Response:

Thank you for updating us regarding this situation.

As mentioned previously to the customer her unit was purchased in 2010 and went

in for repair in 2011 which was covered under the manufactures warranty. Since

2011 there has been no additional repair needed and her unit is no longer

covered under warranty. Since her unit is out of warranty by 2years we will not

cover the necessary repair needed to fix her unit. If she would like to pay for

the cost of the repair it can be done at any service center.

Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

We just wanted it on record that despite paying $750 for a television it never worked correctly or offered us any enjoyment. How a product can be sold that envelops itself in its own heat by intended design is what we are to accept because they say so.

Regards,

Review: I was given a wireless hearing device for my t.v. it worked fine for about 4 months and then quit the charging process for the chargabl batteries which renders the device useless because the wireless hearing also stopped working too. I have filled out there complaint form and haven't heard from them and they have had plenty enough time to respond. ineed too have a device too help me hear and can't afford hearing aids!Desired Settlement: JVC can either repair or replace this item or refund the cost, ithink they cost about $60.00.

Business

Response:

Thank you for notifying us. The phone we have on file is not in service however we emailed the customer and we will ship out an exchange unit as a 1x accommodation to the address listed below. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a JVC radio advertised as a "Marine" radio for use in my boat. It was installed in a specialized marine radio cover, purchased from [redacted]. It worked for about two weeks then failed with a "check wiring" message. I was informed I had to ship it to the closest JVC repair center, at my expense, for it to be handled under warranty. $30.00 to ship it. The model of this radio is a [redacted]

They repaired it, sent it back to me and it worked for two days then failed again. I spent $30 MORE dollars shipping it back only to have them deny the warranty claim because of "water damage". I spoke to a supervisor who told me they wouldn't honor the warranty because the only piece that wasn't protected by a plastic coating had corroded. No where on their site did it say ANYTHING about them NOT honoring warranty if that particular part failed. This is a design flaw that I should not be forced to pay for and the fact that they now refuse to honor warranty is appalling and a rip off. I have a pioneer Marine grade radio in another boat that has been there for 8 years and works flawlessly. If you are going to advertise a radio as a marine radio, it is expected that it is going to be exposed to harsher environments that a traditional radio.

I think it's deceptive to brand such a fragile devise as "marine" and horrendous to then refuse to honor the warranty on an obviously poorly designed product.Desired Settlement: I either want the money back that I paid for this radio, including the cost to ship it back TWICE or I want them to honor the warranty.

Review: Ordered an item - LENS - in the amount of US$ 1,897.07 on December 17, 2014. Received confirmation email and delivery confirmation to be shipped via [redacted] to the [redacted] address. Paid with my [redacted] credit card and payment was approved and processed. Never received item and on January 8, 2014 called customer service to find out what happened. They couldn't locate order at first, then proceeded to say order was declined. Treated very poorly by csr, ended call and called again today January 9, 2014 with my credit card statement in hand to try to get an email address to send all copies of documentation (email with order confirmation, email with delivery confirmation, copy of credit card statement already paid). CRS insisted order was declined. I tried my best to make them understand I was charged for it and it was not a pending charge, it was a finalized charge (and paid). CSR then proceeded to hang up the phone on me. I will file complaint with CC company as I was scammed by JVC America. Order number [redacted]Desired Settlement: I need JVC to process a refund of the charges made to my [redacted] The [redacted] I used was issued in [redacted] which is my primary place of residence. I have proof of the charge and JVC America did not want to hear nothing about that insisting the order was declined when it was not.

Business

Response:

Thank you for contacting us. We have left a voicemail for the customer stating that we will issue a refund. The refund will be issued today and may take up to a week for his funds to clear. This issue is closed. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I will be waiting for the refund and if not issued as stated I will then contact again, but if the refund is indeed issued this is satisfactory and thank you.

Regards,

Review: I Bought a JVC projector in 10 Jan 2014. (DLA-3XBU) or (DLA-X3BU)Very happy with the purchase. I bought this through a JVC authorized dealer. The projector worked perfectly for the first 3 days I had it. The bulb exploded. So I contact JVC. They told me to get a receipt and send it to them with the bulb pictures..no RMA form to fill out which I thought was weird since I have personally worked for projector manufactures and audio video manufactures and they normally send a RMA request form. So I sent this in. On Friday morning or Thursday night. I received a email not a call. Because no one calls anyone anymore. Stating that projector was sold as a demo of some kind..I say contact the dealer got upset and deleted the email. I though oh well sucks to be me and went and had a new bulb overnighted. I didnt buy it from JVC personally I know there going to get the money anyways I just didnt want to give it to them directly.

Also I bought some RF glasses and RF emitter. Asked the rep how it works. No response. But I did get a good response time when I needed a new remote.

Anyways the point is now the projector is dead weight 2000+ dollars down the drain. The lens will not close. A little embarrassing to after I tried to show the projector off in from of friends last night. I need a resolution to this issues. To me this unit is DOA. Under a month old and lamp replaced By the way why dont you put on your website the bulb is only good 300 hours instead of 3000 hours. Just to give people a head up and replacements are 499.00 each.

The long and short of it is I need it fixed and to me its under warranty.Desired Settlement: Pretty much I want a replacement. It can be the same exact model. not asking for a upgrade either. I just want what I bought a working DLA JVC projector. I hope JVC will be able to fix the issue.

Business

Response:

Thank you for notifying us. At this time we are verifying the customer’s proof of purchase. According to our records and the dealer’s records this unit wasn’t purchased directly from the deal if was sold by a previous owner. Once we verify proof of purchased we’ll be able to determine the warranty coverage. We are in contact with the customer and the dealer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased JVC head phones Super Bass HA- V560, I in the state of [redacted] at JVC retail Store on March 4,2014. All though the headphones I bought were an older model,I purchased them because they were at %10 discount. At the time of purchase the agent stated "Although the head phones are an older model you should have no problems exchanging or getting a repair...But I'm sure they'll be fine." On October 3,2014 I called the JVC Customer Care Line [redacted] and the representative stated their is nothing we can do without a receipt. I stated " they never told me to save the receipt in case of repair." She then sated " they would of said anything about it ." This purchase was made in my last Military Duty Station im now Stationed in [redacted] Moving often makes it hard to keep track of paper work. But if they would have mentioned they required a receipt in order to authorize a repair I would saved it.Desired Settlement: I would like for my headphones to be repaired or exchanged for working ones. I don't want money just working headphones please.

Business

Response:

Thank you for notifying us. We will make a onetime accommodation to replacethis headset however going forward no other accommodations will be made withoutthe receipt. A supervisor will contact you today.