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JVC LLC Reviews (8)

Revdex.com:I would like my complaint ID [redacted] , to be handled through an Arbitration hearing with Revdex.com.Regards, [redacted] ***

Revdex.com:I would like my complaint ID [redacted] , to be handled through an Arbitration hearing with Revdex.comIn doing so, due to my often busy travel schedule, I will elect to be present by phone conference on the day of arbitration.Regards,Rodney B***Owner- JVC LLC

Complaint: ***
I am rejecting this response because: please see email response sent to: [email protected]
Regards,
*** ***Mr.Rodney B***, self-proclaimed "high end contractor," failed to act in good faith, and failed to provide me with an industry standard level of customer serviceHis business style and words, documented in his response letter, are not compatible with doing better businessOne would think that a "high end contractor" could provide a bid and complete a townhome remodel in a reasonable time frame.His theory that I deliberately misled JVC in a premeditated fashion to collect intellectual property for free, and then go on to use another contractor to complete the work is ludicrous.Please allow me to explain what our "high end contractor" experience entailedDuring the summer of 2016, we had multiple lengthy walk-throughs with the self-proclaimed "high end contractor" detailing the scope of our townhome project remodelHe assured us that the work would be completed by ChristmasI do not have that assurance in writing; at the time, I did not feel that would be necessary if am dealing with a man of honest integrity, who would not deceive me regarding such an important element of any remodeling project...reasonable estimates regarding start and completion dates.On Sept7th, 2016, I paid a good faith deposit of $to begin work on the projectWhat we subsequently received were a series of random, sporadic disconjugate emails that involved only a piece-meal approach to putting the project togetherThey typically ended in an excuse du jour for another delayMeanwhile, the high end contractor kept the meter runningBy Christmas 2016, no actual remodeling work had begunI received another invoice for $1488.12.On December 10th, 2016, Mr B*** references a "first draft" of proposed costsThis draft only involved a very small portion of the total project scope--redesigning a hallway entrance foyer We had already gotten a bid from another subcontractor on this small project prior to getting the "high end contractor" involved...one aspect of this project was laying slate tile down on the floor( roughly sqft)The JVC bid to perform that work was times higher than the subcontractor bid.Prior to giving the self-proclaimed "high end contractor" an initial deposit in Sept 2016, I made it explicitly clear to him that we had family/friends from the east coat coming out to stay in our townhome for ski trips during each month of Jan, Feb, March, 2017, and that we cannot have our mountain townhome turned into a construction zone during those months ( hence his previous assurance work would be completed by Christmas)His claim that the "major delay" came from me "halting the project in mid-December" is nonsenseFurthermore, other than the small foyer entry hallway project, MrB*** still had not provided me with a comprehensive bid on the projectI cannot begin a project without a bid!...and therefore I am in no position to halt the project in the first place.In Jan2017, I had conversations with the "high end contractor" informing him that our relationship was not working out for us; that I had issues with the second invoice of $1488.12; that I had issues with the slate bid; and that my intention was to terminate our relationshipI agreed to "reinstate the process" on Jan 15th only after he agreed to the following conditions: 1) Mr B*** would no longer continue to invoice me indefinitely until a project bid was submitted and hopefully ground breaking would finally begin 2) the estimated start date for the project would now be "late March, early April"---not " until after April2017," as he claims in his response letter.Heading into May 2017, I still had not received a bid on our projectI had to repeatedly cajole him to finally give me a bid on this project 8+ months after he took a good faith depositIt had been so long after our initial walk-throughs that when Mr.B*** finally did email me a project bid, it was prefaced as "only preliminary," and the "high end contractor" admittedly was "sure I forgot a few things".The self-proclaimed "high end contractor" comments that I found the"final bid" disappointingHE NEVER GAVE ME A FINAL BID!His interpretation that what I actually meant was "he found the bid beyond his budget", implying that "the high cost of construction is not something" I can afford from such a "high end contractor" is beyond unprofessional arrogance, and is insultingly condescending.I received an honorable discharge from the US Army Medical Corp at the rank of MajorFor the last 15+ years I have been employed as a full time internal medicine physicianMy wife works as a nurseWe have no financial dependentsIn the last year, we have consolidated our real estate holdings buy selling properties in Boulder and Denver countiesOur financial means are not an issue regarding this remodel project.My work colleague owns the townhome next to us with an adjoining wallHe contracted with JVC to do a total "gut job" makeover of his unit last yearHe notified me that the total cost of his remodel was $130kThe scope of our project is roughly one third the amount of labor and material of his projectOur bid, "preliminary" at best, and with "a few things forgotten", came in at $112k with a $20k variance( potentially the same cost as his project) with a much smaller scope of work to be completed.The HOA requires written plans be submitted and approved prior to any remodel work commencingDuring the walk-throughs, we detailed room by room what work we wanted performedJVC did not perform de novo original architectural redesign concepts for our projectMr B*** scribed and drew on paper our ideas and thoughts so that they may be submitted to the HOA, which is intrinsically necessary to the processDescribing our written work scope as "architectural drawings" and his "intellectual property" is not accurateThey represent our thoughts, our ideas, and our design concepts put on paper--not his.DISPUTE RESOLUTION: I have been dealing with the "high end contractors" antics for one year nowMy wife and I have wasted a considerable amount of our lives dealing with JVCWe are busy professionals; our time has value as wellI propose a reasonable compromiseJVC can retain the original good faith depositThe invoice for $is voidedThe concept of paying a "termination fee" is not acceptable.Thank you for your time in considering our complaint.Regards,*** ***

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Mr*** had every right to decline to hire JVC to complete his home renovationThe high cost of construction is not something everyone can
afford and JVC is a high-end contractorHowever, Mr*** does owe the agreprice for the initial work performed by JVC constructionHe entered into contractual agreements knowing that drafting, design, work scope, and bidding fees would be collected regardless of whether the actual construction work was ever initiated or completed.Mr*** is citing delays in the bidding process as justification for defaulting on his agreementsNot only do the agreements have no due date, JVC has full documentation of the actual reasons for the delays in the processThe major delay came from Mr*** halting the project mid December after JVC presented them with the first draft of the proposed costs on December 10th The costs initially appeared higher than they had hoped, but after several conversations and revisiting with Mr*** on January 15th, he chose to reinstate the processHe also agreed to not begin any actual construction until after April due to the ski seasonJVC then continued to put considerable time and effort into altering the initial designs, detailed estimates, and work scope. Mr*** says he found the final bid disappointingWhat he means is that he found the bid beyond his budgetFor JVC to quote him anything lower than the actual cost to complete the scope of Mr***’s construction would be irresponsible and unprofessional and would have led to him having steep “add-on” costsWe do not do business that wayWe could have scaled back on some elements of the construction (or he could have performed some work himself) and continued with the project inside his budgetThis possibility was discussed at length with Mr*** throughout the process and prior to the estimate being provided to him. Not only does Mr*** owe JVC for services rendered ($1488.12), he also has a legally binding agreement not to proceed with the renovation of his townhome under the design and scope provided by JVC unless he pays JVC the agreed upon termination feeMr*** had ample time to withdraw from the project (with no termination fees or additional billings) prior to JVC providing him with detailed architectural drawings and detailed budgets and work scopeHe chose to collect a great deal of intellectual property from JVC and if he proceeds with the work on his townhome he will be obligated to pay JVC an additional $for termination fees. There is a good deal of evidence to support the theory that Mr*** deliberately mislead JVC on his intentions to use JVC to renovate his townhomeWe believe that he intended to collect the detailed designs, work scope, and estimates to use for his own benefit without compensating JVC for their time and expertise. All the above agreements are in signed, legally binding documentsJVC does intend to initiate legal proceedings against Mr*** if it should become necessary

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Mr*** is including a lot of extraneous information in his complaintMr ***’s misinterpreted cost of another client’s remodel is irrelevantHis occupation is irrelevantThe essential point is that if he was unhappy with our working relationship, he should have terminated the contract with JVC back in December and paid in full thenInstead he continued having JVC do the work and intern incurred additional costsIt is that simpleIf, when he was unhappy with the pace and price or anything else about JVC, had he terminated the work, he would not owe any additional feesHe knew in advance that each stage of the process would result in charges and he proceededIf he felt JVC’s drawings were simply scribed on paper, and all is simply worthless and for such he should not have to pay, then why did he require and agree to our services in the 1st placeI have attached the plans that I submitted to Mr*** and the Town of Frisco for permittingPlease note Pages & the structural and electrical drawings, they clearly show the extensive architectural and engineering designs and drafting provided, plus the Invoice shows involvement paid for by an engineer for reviewI have also attached other pertinent doc’s that are relevant and very clear to what has occurred within this contractual obligation for both parties and clearly show much justified time and effort on JVC’s behalf to bring all elements as required for this complicated and contractual process to come to fruitionGoing forward I will reply no more to Mr *** and his so called rational for justifying to not fulfill his contractual obligationI shall allow the documents to prevail within this circumstanceShould the Revdex.com feel they need further documentation for further clarity on this matter, please simply advise and I shall gladly provideLegal proceedings or alike, should such become necessary, will be the only time put forth by JVC for seeking final resolve on this matterA compromise JVC will offer is, Mr*** owes $for services rendered as previously invoiced 12-19-(See attached doc) In addition I request the originally forfeited hours @ $= $for completion of the Revised Drawings as required by the Town of Frisco, the Work scope and Estimate as provided on 05-07-If he pays the total of $within days of receipt of this notice, JVC will not hold him accountable for the termination feeMr *** will be considered paid in full for the Services Provided by JVC, he will be provided a CAD file for his Drawings for future use and alteration by another entityMr *** will then have no further contractual obligation with JVC LLC and can proceed as Mr *** wishes on his own time and budget, with his project and his then paid for Architectural Drawings, Work scope and EstimateWe believe this is more than fair considering the number of hours JVC has invested and doing so at a discounted rate as noted in the Service ProposalRespectfully Rodney B*** Owner- JVC LLC

Revdex.com:I would like my complaint ID [redacted], to be handled through an Arbitration hearing with Revdex.com.Regards,[redacted]

Revdex.com:I would like my complaint ID [redacted], to be handled through an Arbitration hearing with Revdex.com. In doing so, due to my often busy travel schedule, I will elect to be present by phone conference on the day of arbitration.Regards,Rodney B[redacted]Owner- JVC LLC

Complaint: [redacted]
I am rejecting this response because:
Please see email response.[redacted]
The "extraneous information" that Mr. B[redacted] refers to was introduced into the complaint by Mr. B[redacted] himself, and therefore needed to be addressed and rebutted.I have provided the Revdex.com irrefutable written documentation that on Dec. 16 th, 2016, I notified Mr. B[redacted] quite explicitly of my intention to terminate the contract. I have also provided the Revdex.com with irrefutable written documentation in Mr. B[redacted]'s own words of what transpired subsequent to that date that led us down a path of deception for the following 5 more months.No one argues that Mr. B[redacted] spent time on this project, but the problem is this: the time he spent was disorganized, random, chaotic, uncoordinated, and not fruitful, ultimately culminating in a bid 8+ months later after receiving a good faith deposit that he himself admits is "preliminary" and "I may have missed a few things  yet." Is that defensible?What is relevant are these questions: 1) did this contractor act in good faith? 2) did this contractor provide me with an industry standard level of customer service? The answer is no.Mr. B[redacted] likes to repeatedly refer to my "legal contractual obligations" and his intent to move forward with "legal proceedings." Contractual law is predicated on the principle that both parties act in good faith. Mr B[redacted] clearly did not and I feel quite comfortable defending that contention in any forum.Time is money. That rule does not only apply unilaterally to the egocentric world of Mr B[redacted]. My wife and I have also spent many hours on this project. We have wasted a great deal of our time dealing with the self-proclaimed "high-end contractor's" deceptive antics for over one year now.Our project is long overdue. We will have to start all over again with another contractor, who will want to do his own walk-throughs with us, do his own measurements, draw up his own plans, and submit those plans to the HOA for approval. As generous as Mr. B[redacted]'s offer is to provide us with his "intellectual property," that information is pragmatically not useful to us.I feel my compromise is generous. Mr. B[redacted] can retain the original good faith deposit. Subsequent to that, in his own words that I have submitted to the Revdex.com, he did not provide us with an acceptable level of customer service, and his pattern of behavior is not reconcilable with acting in good faith.Thank you for your time considering this complaint.Regards,[redacted]
Regards,
[redacted]

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Address: PO Box 5256, Frisco, Colorado, United States, 80443-5256

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