JW Detailing

Concerning Mr***’s response to my complaint, Mr [redacted] should not overbook if he cannot fulfill his commitments for the dayThis must be a common issue for him as it has been twice that he has unable to detail my vehicleIt seems he should know how many cars he can do in a day and book that manyI have never heard of anyone having to leave their vehicle for days at a time in order to have it detailed.If I would have booked a detail at another shop or with another individual, I would have dropped off my vehicle in the morning before work and then be able to pick it up right after workMost people cannot go days without their vehicle and would not take it somewhere where this is the caseAft my first appointment with him that he was not able to provide his detailing services, I did not complain about his servicesMy mom went to his shop and stated that we did not think this was going to work out since I live so far away and he is so difficult to nail down for an appointmentOn that day, hehanded my mother a $bill and stated that he would give her the rest the next weekMy mom, trying to give him the benefit of the doubt, gave him back the $and stated that she trusted that he would send a check to the address providedOnce the check was not received, she contacted him again, he then changed his story stating that he would not give a refund after talking to his motherMr[redacted] did not make any mention at that point about extending the expiration date on the gift certificate, he just told me to reschedule my car so he could “try” to fit it in some other timeHe would not have communicated this with us if my mother did not follow up with himAlso, there is no place on the gift certificate that states that it is non-refundable.After this incidence, I personally would not take my car thereI decided to give him one more shot and my mom arranged for him to use my gift certificate for my dad’s truckMy mother called Mr [redacted] and it was agreed that after a party at my grandmother's on Monday the 11th that the truck would be dropped offThere was no set time that was given to drop off the truck on 12/as my mom told him that she would leave it with him until ThursdayWhen my dad and mom dropped it off at his home, he would not come to the doorAs they were sitting in my mom's car my dad saw him looking out the window thoughIt was agreed that my mom would pick it up after on Thursday the 14thWe thought that days was an excessive amount of time needed to detail a truck, but we were trying to give him a second chance to make things rightMy mom has texts from the 12th saying "Again shouldn’t be a prob" and that it could be picked up Thursday"I will do the whole truck"Which it was dropped off Monday as agreed to at his houseOn the morning of the 13th he texted my mom saying he couldn't find a place to detail the truckMy mom and he were texting back and forthJW finally said he needed it for days because "Its a mess", which is what I thought you got a detail for Yes, it had dirt on the outside and it was dusty on the inside, but that is why we wanted it detailedHe stated that he would not be able to get the truck done by the Thursday deadlineIt was never said that he would, he left it as he would not be able to complete itAnd, it was not picked up at noonMy mom arranged for me to pick it up,knowing that I get out of work after 4pmTherefore, it was not picked up at noon as Mr [redacted] stated, I picked it up after work a little before 4:My mom would not have arranged for it to be picked up by noon as there would have been no way to pick it up at that timeSo, if he would have said to her that he would have had it done by 5, she would have agreed because I was planning on picking it up at 4:30.My friend agreed to take me there to pick up the truck, after on the 14th My dad was without a vehicle from 12/11-12/14, which would have given Mr [redacted] plenty of time to do a detailAs for the “bash me on Facebook” comment, Mr [redacted] is supposedly running a businessI gave him a negative review on his business Facebook account, with all the facts of the service that I have received from himAnd, I left him a bad review on Yelp also, which there was another bad review from another unhappy customer on that siteI have the right to leave a negative review of his business, which apparently has bothered him as he stated I “bashed” him on FacebookNone of it was personal, it was all about his business and it was done in a professional mannerAlso, I personally have not spoken to Mr [redacted] since my incident with my car in AugustMy mom did write him after I picked up my dad’s truck on 12/and told him that we were done trying to get any service out of him as he apparently has decided that he will not do and gave him the address to send a refund checkShe also stated that we were going to the Revdex.com and will be looking into small claims court to settle this matterShe did not send him multiple messages as Mr [redacted] impliedShe also never received any communication from Mr***, trying to fix the issue at this point, as neither of us have heard from him since picking up my father’s truckI believe I have been fair, trying to take my vehicle to him twice I even gave him another chance to make it right by taking my dad's truck there to be detailed I do not want to try a third timeI have a new car and there is no telling if he will ever find a place to detail cars atThis certificate was a December birthday gift for meAt this point, I would not trust to use his gift certificate as there is animosity on both endsI have tried on two separate occasions to use this gift certificate with Mr [redacted] and on both occasions, he has given the excuse that he could not fit in my vehicles to his scheduleI have made a diligent effort for him to make good on this gift certificate and feel that trying to schedule for a third time would be a waste of my timeMr [redacted] states that he always made things right if a customer is not happy, but has been unable to do so since I have been dealing with him.e

Concerning Mr. [redacted]’s response to my complaint, Mr. [redacted] should not overbook if he cannot fulfill his commitments for the day. This must be a common issue for him as it has been twice that he has unable to detail my vehicle. It seems he should know how many cars he can do in a day and book that many. I have never heard of anyone having to leave their vehicle for days at a time in order to have it detailed.If I would have booked a detail at another shop or with another individual, I would have dropped off my vehicle in the morning before work and then be able to pick it up right after work. Most normal people cannot go days without their vehicle and would not take it somewhere where this is the case. Aft my first appointment with him that he was not able to provide his detailing services, I did not complain about his services. My mom went to his shop and stated that we did not think this was going to work out since I live so far away and he is so difficult to nail down for an appointment. On that day, hehanded my mother a $100 bill and stated that he would give her the rest the next week. My mom, trying to give him the benefit of the doubt, gave him back the $100 and stated that she trusted that he would send a check to the address provided. Once the check was not received, she contacted him again, he then changed his story stating that he would not give a refund after talking to his mother. Mr.[redacted] did not make any mention at that point about extending the expiration date on the gift certificate, he just told me to reschedule my car so he could “try” to fit it in some other time. He would not have communicated this with us if my mother did not follow up with him. Also, there is no place on the gift certificate that states that it is non-refundable.After this incidence, I personally would not take my car there. I decided to give him one more shot and my mom arranged for him to use my gift certificate for my dad’s truck. My mother called Mr. [redacted] and it was agreed that after a party at my grandmother's on Monday the 11th that the truck would be dropped off. There was no set time that was given to drop off the truck on 12/11 as my mom told him that she would leave it with him until Thursday. When my dad and mom dropped it off at his home, he would not come to the door. As they were sitting in my mom's car my dad saw him looking out the window though. It was agreed that my mom would pick it up after 5 on Thursday the 14th. We thought that 3 days was an excessive amount of time needed to detail a truck, but we were trying to give him a second chance to make things right. My mom has texts from the 12th saying "Again shouldn’t be a prob" and that it could be picked up Thursday. "I will do the whole truck". Which it was dropped off Monday as agreed to at his house. On the morning of the 13th he texted my mom saying he couldn't find a place to detail the truck. My mom and he were texting back and forth. JW finally said he needed it for 2 days because "Its a mess", which is what I thought you got a detail for.  Yes, it had dirt on the outside and it was dusty on the inside, but that is why we wanted it detailed. He stated that he would not be able to get the truck done by the Thursday deadline. It was never said that he would, he left it as he would not be able to complete it. And, it was not picked up at noon. My mom arranged for me to pick it up,knowing that I get out of work after 4pm. Therefore, it was not picked up at noon as Mr. [redacted] stated, I picked it up after work a little before 4:30. My mom would not have arranged for it to be picked up by noon as there would have been no way to pick it up at that time. So, if he would have said to her that he would have had it done by 5, she would have agreed because I was planning on picking it up at 4:30.My friend agreed to take me there to pick up the truck, after 4 on the 14th . My dad was without a vehicle from 12/11-12/14, which would have given Mr. [redacted] plenty of time to do a detail. As for the “bash me on Facebook” comment, Mr. [redacted] is supposedly running a business. I gave him a negative review on his business Facebook account, with all the facts of the service that I have received from him. And, I left him a bad review on Yelp also, which there was another bad review from another unhappy customer on that site. I have the right to leave a negative review of his business, which apparently has bothered him as he stated I “bashed” him on Facebook. None of it was personal, it was all about his business and it was done in a professional manner. Also, I personally have not spoken to Mr. [redacted] since my incident with my car in August. My mom did write him after I picked up my dad’s truck on 12/14 and told him that we were done trying to get any service out of him as he apparently has decided that he will not do and gave him the address to send a refund check. She also stated that we were going to the Revdex.com and will be looking into small claims court to settle this matter. She did not send him multiple messages as Mr. [redacted] implied. She also never received any communication from Mr. [redacted], trying to fix the issue at this point, as neither of us have heard from him since picking up my father’s truck. I believe I have been fair, trying to take my vehicle to him twice.  I even gave him another chance to make it right by taking my dad's truck there to be detailed.  I do not want to try a third time. I have a new car and there is no telling if he will ever find a place to detail cars at. This certificate was a December birthday gift for me. At this point, I would not trust to use his gift certificate as there is animosity on both ends. I have tried on two separate occasions to use this gift certificate with Mr. [redacted] and on both occasions, he has given the excuse that he could not fit in my vehicles to his schedule. I have made a diligent effort for him to make good on this gift certificate and feel that trying to schedule for a third time would be a waste of my time. Mr. [redacted] states that he always made things right if a customer is not happy, but has been unable to do so since I have been dealing with him.e...

Concerning the first statement from August, circumstances made it so that I was not able tocomplete the car in one day. I advised the customer that I could complete it the following day. It isnot our policy to refund a gift certificate but to honor it at a later date and to extend the...

expirationdate. I may have initially said there was a possibility of refunding the amount but after consultingwith my accountant I extended the expiration date instead.Concerning the second statement: As of October 1, 2017 my lease was not renewed andtherefore I did not have facilities to conduct my business. However, I was, and still am trying towork out of temporary locations. In order to do that I have to give ample notice to the business(not mine) where I will be working. That being said, I had made arrangements to do the truck onMonday morning, December 11th (the customer also stated that in her complaint). The truck wasto be dropped off at my house in the morning and I would have done it that day. However, thetruck was not dropped off until approximately 8:30pm. I then attempted to find a play to do thevehicle. I did find a place to do the job on Thursday and made the customer aware of that andthey were ok with that. So Thursday morning I intended to take the truck over to the location anddo the work. Then I got a text from the customer that said they were picking it up at noon. If theyhad picked it up at 5:00pm as originally agreed to it would have been completed.After that the customer proceeded to bash me on Facebook and send me messages. I told herthat 1 would still honor the gift certificate but would not refund the cash. In my 2 1h of business Ihave received 5 star ratings from my customers and I have always made things right if they arenot happy. 1 will extend the expiration date of her gift certificate until December 2018. When I ampermanently in a new location it will be easier to schedule appointments. Until then, I will still beworking but will be limited as to when I will be able to use a garage. If she would like toreschedule 1 will be happy to try to accomodate.Sincerely,Joshua [redacted]JW Detailing[redacted]
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