JW Hair Imports

I ordered the product and did not hear from the company for two weeks, and the product was supposed to be delivered in that timeframe I ordered bundles of natural straight virgin hair and a closure on April 23rdI have been waiting to receive my order or get updates on my order status (has it been processed, shipped, delivery time, etc.) but none of these details were provided to meI contacted the company multiple times to get these details and documentation, and the company either does not reply, or gives me roundabout answersI received a shipping information link today, and come to find out, my order has not even shipped yetThe one time the company responded, they told me that's my order had shipped, which was a lieI would like a refund, as I have waited for my order long past the time I was supposed to wait and would rather take my money to another business with better customer service and reliable deliveryI feel like I got scammedThe company has not address

I ordered the product and did not hear from the company for two weeks, and the product was supposed to be delivered in that timeframe
I ordered bundles of natural straight virgin hair and a closure on April 23rdI have been waiting to receive my order or get updates on my order status (has it been processed, shipped, delivery time, etc.) but none of these details were provided to meI contacted the company multiple times to get these details and documentation, and the company either does not reply, or gives me roundabout answersI received a shipping information link today, and come to find out, my order has not even shipped yetThe one time the company responded, they told me that's my order had shipped, which was a lieI would like a refund, as I have waited for my order long past the time I was supposed to wait and would rather take my money to another business with better customer service and reliable deliveryI feel like I got scammedThe company has not address

This order was placed on 4/24/and I have yet to receive anythingOwner admitted packages have been lost
I requested to cancel order #*** and requested a refund of $to the original payment methodThis order was placed on 4/24/and I have yet to receive the package 5/31/Their "Return and Exchange Policy" do not apply in this case, nor do the "Policy Terms and Conditions" nor "Privacy and Payment Policy" address orders that are not fulfilled by the businessThe post office has not received the package eitherAfter contacting the owner, she admitted packages have gone missingI do not want the hair anymore since I had to purchase elsewhere in time for my eventThe business has neglected to provide me with tracking information for my purchase to verify that it indeed has been repurchased before today's date and is in route to my provided address

I ordered hair twice, first time great quality,customer service and deliveryThe second time I ordered one product in APRIL 2018, it is not the middle of June and still have yet to receive my productI have contacted the Customer Service and Owner, they or she keeps telling me "it's on the way or has been delivered" The owner first admitted to losing packages so my original tracking number was no longer goodNow they refuse to give me a updated tracking number or proof it has been delivered, without a tracking number or confirmation number I can't give information to the postal serviceThey have failed to respond to my emails or callsI refuse to purchase from them again

Never received my order that I placed April 6th
I placed my first order with this company I found on Instagram on April 6th My first concern was I tried to make two separate orders but realized while I trying to place my second order it did not go throughI called the customer service number and was told by the sales rep that both my orders went through and I would get an emailOnce I received the email I noticed that only one of my orders went throughAfter checking my bank I realized I was only charged wife one order so I was fine with just getting one orderAfter weeks have passed and I did not receive my package, I called the company again to ask about itAfter no response I decided to email the companyTheir response was I will get an email once items were shippedAfter a few days still no email I called the company againThe lady I spoke was very rude and asked if I got my email and I explained that I had not gotten n email yet and it's been weeks since I ord

Purchased merchandise was told it shipped month slayer still no product
I contacted the owner to check on my order several times by email and was given the run around that was after one month of not receiving my orderI finally received an email giving me a bogus tracking number that never updated for shippingI emailed again only to be given the run around again months later still no product I have asked for a refund no one will respond

Placed an order with this company in November, their shipping and processing is listed as taken 7-business days to completecoolAfter about two-three weeks I emailed them and received no response (should have been within hours according to website) tried calling which went unanswered and eventually reached out to them via InstagramWas assured my package would be delivered by the following week Wednesdaythe week passes *** no wordI write them requesting an update: no response, called and eventually returned to IGI'm told my order will be shipping in a day or so look for an tracking number emailI get that email and after a few more days I check on the status and the package hasn't even shippeddue to my inconvenience I was told that they would be sending me an upgraded parcel and it would be shipping out w new labels the next dayA month and a half later and finally I've received my order (this was around the holidays mind you)The integrity of the items was not what I was promised it turns outthe two bundles received did not matchOne was a lower grade than the other and they thought I wouldn't noticeSo yea, terrible customer service, unprofessional business practices and poor qualityThree strikes you're out