At this point we are just stating the facts of this transaction.Customer did not purchase the seeds directly from Jung but from a friend.A receipt is required for any exchanges, returns, or refunds This is stated on all our receipts.We also checked our records and do not show this purchase from this customer Without any record of purchase in our system, no receipt from customer, and customer stating he did not buy the item from us we still replaced the seed for no charge.Germination testing on seed lot confirms seed was viable seed and germination confirmed
The rose is already through our packing process, we offered replacement as when customer contacted us we asked if they would like a refund or replacement and customer specified they wanted a replacement If customer would like refund we can do this we only did the replacement as this was the customer's request Again replacement rose is already been processed and too late in process to stop We will issue refund and customer can keep replacement rose as well
Mr***,I sincerely apologize and this is too much time for the refund to be processed I do see the refund was processed yesterday (6/12/17) for $ Due to this delay I am more to willing to provide a $gift certificate to you as well I have emailed the gift certificate to you to the email address we have on file Thank you, [redacted] ***J.WJung [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will accept this resolution as it is the only one yet offered by this business However, it is worth noting to your online reviews and records of the Revdex.com that this business DID NOT rectify the situation after months UNTIL I involved the Revdex.com of WisconsinI never received any form of mailed voucher last year, or emailed credit codeI contacted numerous times --at least twice last year, and four to five times this yearIt should NOT take involving outside pressures to honor their own guaranteeI have just now ( February 2018) received a hard copy of an online code to use to redeem this very small credit and I was contacted by their representative who was apologetic, but the voucher arrived to late for me to use this season as I have ordered most of my seeds and nursery stock from other sourcesThis having to resort to involving others for a response, does not inspire confidence in this business going forth and is -- to me--too little too late Regards, Cynthia [redacted]
We do have the rose scheduled to reship as stated Last year the rose went out on 5/2/ This year the order is printed already and waiting to be filled by warehouse and should be shipping today or tomorrow
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me. I will say that Jung's refund of $is cents less than the $I was billed for the grafted tomato plantJung's customer service is shoddy, I guessI am happy with the plants that arrived in good condition but will look elsewhere for my garden supplies next year
Regards,
Dale ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Amy *** yes I would accept a refund as this was a disappointment to order a rose only to receive the wrong one that didn't do well anyways I agree I did originally Last Year accept a replacement but to be told i'd get it last month not this month and did not even get an answer to my last inquiry regarding said Replacement Yes I think I deserve a refund because I don't trust I am getting a replacement
The rose is already through our packing process, we offered replacement as...
when customer contacted us we asked if they would like a refund or replacement and customer specified they wanted a replacement. If customer would like refund we can do this we only did the replacement as this was the customer's request. Again replacement rose is already been processed and too late in process to stop. We will issue refund and customer can keep replacement rose as well.
Mr. [redacted],I sincerely apologize and this is too much time for the refund to be processed. I do see the refund was processed yesterday (6/12/17) for $7.45. Due to this delay I am more to willing to provide a $10.00 gift certificate to you as well. I have emailed the gift certificate...
to you to the email address we have on file. Thank you, [redacted]J.W. Jung [redacted]
We show credit was issued on 5/11/2017 and was mailed to customer. Customer did contact us on 5/24/17 stating letter not received, credit was then emailed to customer on this date (5/24/17). On 2/5/18 cst emailed that still did not receive credit letter, copy was mailed to customer on...
2/5/18. On 2/6/18 cst called and was provided with credit voucher number over the phone. Cst emailed voucher not working. Tested voucher and confirmed working advised if any problems to please contact us but have verified credit voucher. Credit voucher does not expire or lose value.
At this point we are just stating the facts of this transaction.Customer did not purchase the seeds directly from Jung but from a friend.A receipt is required for any exchanges, returns, or refunds. This is stated on all our receipts.We also checked our records and do not show this purchase from this customer. Without any record of purchase in our system, no receipt from customer, and customer stating he did not buy the item from us we still replaced the seed for no charge.Germination testing on seed lot confirms seed was viable seed and germination confirmed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Michael [redacted] it is apparent that this company is a RIP OFF. IN ORDER NOT TO WASTE YOUR TIME [Revdex.com] PLEASE JUST LIST A WARNING ON YOUR WEBSITE ABOUT THE RIP OFF NATURE OF THIS FIRM. ADVISE CUSTOMERS TO BE CAREFUL WHEN DEALING WITH THEM AS THEY ARE LIARS AND CHEATS ! I ALSO WILL STOP IN TO SEE THEM ON MY NEXT VISIT TO WISCONSIN TO IMPART SOME LESSONS IN CIVILITY AND TEACH THEM COURTESY AND MANNERS. AND JUNG I CAN'T WAIT TO MEET YOU IN PERSON. HAVE A ROTTEN DAY! BE SEEING YOU.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will accept this resolution as it is the only one yet offered by this business. However, it is worth noting to your online reviews and records of the Revdex.com that this business DID NOT rectify the situation after 9 months UNTIL I involved the Revdex.com of Wisconsin. I never received any form of mailed voucher last year, or emailed credit code. I contacted numerous times --at least twice last year, and four to five times this year. It should NOT take involving outside pressures to honor their own guarantee. I have just now ( February 2018) received a hard copy of an online code to use to redeem this very small credit and I was contacted by their representative who was apologetic, but the voucher arrived to late for me to use this season as I have ordered most of my seeds and nursery stock from other sources. This having to resort to involving others for a response, does not inspire confidence in this business going forth and is -- to me--too little too late.
Regards,
Cynthia [redacted]
We do have the rose scheduled to reship as stated. Last year the rose went out on 5/2/16. This year the order is printed already and waiting to be filled by warehouse and should be shipping today or tomorrow.
Customer has contacted us previously on this and we have responded and explained he does not have receipt nor did he purchase item in question. Customer states item was purchased in garden center which our policies are clearly stated on the receipt that a receipt must be presented for any...
exchanges, returns, or refunds. Customer even states he does NOT have receipt, even states he did not purchase the item himself. Even without a receipt for a item he did not purchase our garden center stepped outside of policy and did go ahead and send a replacement pack of seeds to the customer for a item he did not purchase. When customer received seed stated it was too late to plant, we advised seed could be planted early fall, also advised how to store seed so it can be used for next spring. Customer still wants a refund but yet again states he does not have receipt as he did not purchase the seed. Again we feel we already have went above and beyond and we don't know of any businesses where you can get a refund for a item you did not purchase. Again customer stated he did NOT purchase the seeds from us, his friend did. Therefore there was no money transaction from this customer to Jung seed so we received no money from this customer. But yet we still did replace the product for him which we feel is much more than any other business would do for someone that purchased nothing from them.
At this point we are just stating the facts of this transaction.Customer did not purchase the seeds directly from Jung but from a friend.A receipt is required for any exchanges, returns, or refunds This is stated on all our receipts.We also checked our records and do not show this purchase from this customer Without any record of purchase in our system, no receipt from customer, and customer stating he did not buy the item from us we still replaced the seed for no charge.Germination testing on seed lot confirms seed was viable seed and germination confirmed
The rose is already through our packing process, we offered replacement as when customer contacted us we asked if they would like a refund or replacement and customer specified they wanted a replacement If customer would like refund we can do this we only did the replacement as this was the customer's request Again replacement rose is already been processed and too late in process to stop We will issue refund and customer can keep replacement rose as well
Mr***,I sincerely apologize and this is too much time for the refund to be processed I do see the refund was processed yesterday (6/12/17) for $ Due to this delay I am more to willing to provide a $gift certificate to you as well I have emailed the gift certificate to you to the email address we have on file Thank you, [redacted] ***J.WJung [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will accept this resolution as it is the only one yet offered by this business However, it is worth noting to your online reviews and records of the Revdex.com that this business DID NOT rectify the situation after months UNTIL I involved the Revdex.com of WisconsinI never received any form of mailed voucher last year, or emailed credit codeI contacted numerous times --at least twice last year, and four to five times this yearIt should NOT take involving outside pressures to honor their own guaranteeI have just now ( February 2018) received a hard copy of an online code to use to redeem this very small credit and I was contacted by their representative who was apologetic, but the voucher arrived to late for me to use this season as I have ordered most of my seeds and nursery stock from other sourcesThis having to resort to involving others for a response, does not inspire confidence in this business going forth and is -- to me--too little too late Regards, Cynthia [redacted]
We do have the rose scheduled to reship as stated Last year the rose went out on 5/2/ This year the order is printed already and waiting to be filled by warehouse and should be shipping today or tomorrow
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable to me. I will say that Jung's refund of $is cents less than the $I was billed for the grafted tomato plantJung's customer service is shoddy, I guessI am happy with the plants that arrived in good condition but will look elsewhere for my garden supplies next year
Regards,
Dale ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Amy *** yes I would accept a refund as this was a disappointment to order a rose only to receive the wrong one that didn't do well anyways I agree I did originally Last Year accept a replacement but to be told i'd get it last month not this month and did not even get an answer to my last inquiry regarding said Replacement Yes I think I deserve a refund because I don't trust I am getting a replacement
The rose is already through our packing process, we offered replacement as...
when customer contacted us we asked if they would like a refund or replacement and customer specified they wanted a replacement. If customer would like refund we can do this we only did the replacement as this was the customer's request. Again replacement rose is already been processed and too late in process to stop. We will issue refund and customer can keep replacement rose as well.
Mr. [redacted],I sincerely apologize and this is too much time for the refund to be processed. I do see the refund was processed yesterday (6/12/17) for $7.45. Due to this delay I am more to willing to provide a $10.00 gift certificate to you as well. I have emailed the gift certificate...
to you to the email address we have on file. Thank you, [redacted]J.W. Jung [redacted]
We show credit was issued on 5/11/2017 and was mailed to customer. Customer did contact us on 5/24/17 stating letter not received, credit was then emailed to customer on this date (5/24/17). On 2/5/18 cst emailed that still did not receive credit letter, copy was mailed to customer on...
2/5/18. On 2/6/18 cst called and was provided with credit voucher number over the phone. Cst emailed voucher not working. Tested voucher and confirmed working advised if any problems to please contact us but have verified credit voucher. Credit voucher does not expire or lose value.
At this point we are just stating the facts of this transaction.Customer did not purchase the seeds directly from Jung but from a friend.A receipt is required for any exchanges, returns, or refunds. This is stated on all our receipts.We also checked our records and do not show this purchase from this customer. Without any record of purchase in our system, no receipt from customer, and customer stating he did not buy the item from us we still replaced the seed for no charge.Germination testing on seed lot confirms seed was viable seed and germination confirmed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Michael [redacted] it is apparent that this company is a RIP OFF. IN ORDER NOT TO WASTE YOUR TIME [Revdex.com] PLEASE JUST LIST A WARNING ON YOUR WEBSITE ABOUT THE RIP OFF NATURE OF THIS FIRM. ADVISE CUSTOMERS TO BE CAREFUL WHEN DEALING WITH THEM AS THEY ARE LIARS AND CHEATS ! I ALSO WILL STOP IN TO SEE THEM ON MY NEXT VISIT TO WISCONSIN TO IMPART SOME LESSONS IN CIVILITY AND TEACH THEM COURTESY AND MANNERS. AND JUNG I CAN'T WAIT TO MEET YOU IN PERSON. HAVE A ROTTEN DAY! BE SEEING YOU.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will accept this resolution as it is the only one yet offered by this business. However, it is worth noting to your online reviews and records of the Revdex.com that this business DID NOT rectify the situation after 9 months UNTIL I involved the Revdex.com of Wisconsin. I never received any form of mailed voucher last year, or emailed credit code. I contacted numerous times --at least twice last year, and four to five times this year. It should NOT take involving outside pressures to honor their own guarantee. I have just now ( February 2018) received a hard copy of an online code to use to redeem this very small credit and I was contacted by their representative who was apologetic, but the voucher arrived to late for me to use this season as I have ordered most of my seeds and nursery stock from other sources. This having to resort to involving others for a response, does not inspire confidence in this business going forth and is -- to me--too little too late.
Regards,
Cynthia [redacted]
We do have the rose scheduled to reship as stated. Last year the rose went out on 5/2/16. This year the order is printed already and waiting to be filled by warehouse and should be shipping today or tomorrow.
Customer has contacted us previously on this and we have responded and explained he does not have receipt nor did he purchase item in question. Customer states item was purchased in garden center which our policies are clearly stated on the receipt that a receipt must be presented for any...
exchanges, returns, or refunds. Customer even states he does NOT have receipt, even states he did not purchase the item himself. Even without a receipt for a item he did not purchase our garden center stepped outside of policy and did go ahead and send a replacement pack of seeds to the customer for a item he did not purchase. When customer received seed stated it was too late to plant, we advised seed could be planted early fall, also advised how to store seed so it can be used for next spring. Customer still wants a refund but yet again states he does not have receipt as he did not purchase the seed. Again we feel we already have went above and beyond and we don't know of any businesses where you can get a refund for a item you did not purchase. Again customer stated he did NOT purchase the seeds from us, his friend did. Therefore there was no money transaction from this customer to Jung seed so we received no money from this customer. But yet we still did replace the product for him which we feel is much more than any other business would do for someone that purchased nothing from them.