JW Marriott

MrCharles S [redacted] , Resident Manager of the hotel, reports he has been in contact with the complainant and also reports that the credit card expenses were charged to the guest preferred card.? He also apologized that the numerous e-mails were going to an unmonitored mailbox and never made it to the staff member she was trying to reach.? MrS [redacted] has also advised the guest that if her husband's company has any questions or needs further explanation, he would be happy to contact them

MrCharles S [redacted] , Resident Manager of the hotel, reports he has been in contact with the complainant and also reports that the credit card expenses were charged to the guest preferred card He also apologized that the numerous e-mails were going to an unmonitored mailbox and never made it to the staff member she was trying to reach MrS [redacted] has also advised the guest that if her husband's company has any questions or needs further explanation, he would be happy to contact them

MrCharles S***, Resident Manager of the hotel, reports he has been in contact with the complainant and also reports that the credit card expenses were charged to the guest preferred card. He also apologized that the numerous e-mails were going to an unmonitored mailbox and never made it
to the staff member she was trying to reach. MrS*** has also advised the guest that if her husband's company has any questions or needs further explanation, he would be happy to contact them

Mr. Charles S[redacted], Resident Manager of the hotel, reports he has been in contact with the complainant and also reports that the credit card expenses were charged to the guest preferred card.  He also apologized that the numerous e-mails were going to an unmonitored mailbox and never made it...

to the staff member she was trying to reach.  Mr. S[redacted] has also advised the guest that if her husband's company has any questions or needs further explanation, he would be happy to contact them.

Please accept our sincere apologies for the problem you recently incurred while staying here at the JW Marriott Indianapolis. ...


 
First, I would like to apologize for the General Manager not contacting you; however, he has been out of town on vacation and will not return until next week. 
 
I do understand our Assistant Front Office Manager did reach out to you to personally apologize for this misunderstanding, and we will take steps to see this situation does not recur. 
 
Again, we're terribly sorry we did not make this a memorable experience for you and we hope you will give us a chance to regain your confidence.
 
Sincerely,
 
JW MARRIOTT INDIANAPOLIS
 
 
Nancy ** D[redacted]
Executive Office