Lies, all lies! Beware of this businessAj's Auto Glass promised $as an incentive to replace our windshieldIt never was received & we have called multiple timesBroken promises, lack of integrity, and many excusesSo very sad that human beings choose to act in this manner - they are the ones who have to live with themselvesThe sales girl said that they are receiving many calls from people asking where their money isDoesn't seem it will happenDo not do business with this horrible company - you will be sorry!
face="Verdana">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Approuched by AZ Auto glass and tint with promotional giftsadvertisement on promotional giftsContracted out work to sub-par companys locallyBad install and two follow ups to repair which has been weeks nowPoor communication and never get a call back like they say they willHorrible experienceStay away from company
We apologize for the inconvenienceThere was an error in our accounting department and unfortunately that is why there was an issueHowever this customer has received cash to replace the incentive as well as the fee for her bank so I do not understand why she would lodge a complaint with the ***
We addressed the issue as soon as we were aware of itAnd I was aware of itAnd on the premises to handle arranging the cash to be given to herAnd I am the ownerI'm also a man not a woman as she states in her complaint
"">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business reply statement as to where they have "attempted" to coordinate repair is misleading due to the fact that the person they chose to do repair is not properly qualified or licensedWe have since sent them estimate(s) from reputable and qualified installers who are able to deal with the complexity of the job, i.epassenger safety airbags and powered sunroofIt is essential to have a qualified technician to install the headliner and to do it with these things in accountIt is a safety issue when working around or with airbags as we were informed by a highly experienced upholstery technician with over 10+ years experienceThe business has suggested replacing only half the headliner as well, which we have been told cannot be doneWe greatly want this issue resolved in a diplomatic and professional fashionWe are doing out part in gathering all of the information and estimates requested by AZ AutoGlass
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reached out twice to *** the owner of arizona auto glass, as he requestedhe has yet to return any of my messages I left for hinhe does not answer his cell phone which is the number he left for me to call.[ ###-###-####his solution was to send me the registration fee to sign up for the diners clubyou then have to print out your free resterant cupons, one every month for a yearmy printer does not work, so his solution does not work for meif the company had not misrepresented this program to begin with, we would not be where we are nowhis company has poor comunication skillsit took me a month and several phone calls to get the letter about the dinning club and then it was nothing even close to what was said to me on the phoneit scares me to think what I may have to go through if I shoud have a problem with the windshield they installed in my cari want arizona glass to honor what they promissed and purchase worth of resterant cupons to the resterants they promissed the cupons would be from[ ***, *** ***, and *** ***,] and send them to mei do not think I am being unresonablefair is fair! maybe he, *** should train his staff better or maybe it's just his company"s way of obtaining businessi was lied to and arizona auto glass should step up to the plate and honor what they commited themselves to thank you, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until
for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
Please contact me on my cellMy name is *** I am the ownerAlso for the record we are not a mass marketing companyWe are a small family owned business that takes pride in their workI apologize for the sales rep not getting back to youBut I will remedy this situation immediately
###-###-####
AJ's Auto Glass received my phone number from a previous replaced windshield company and makes soliciting calls. This is one of many other comapnies that continue to use Name, Vehicle, and phone information distributed to others without consent.
I am well aware of this issue and we have attempted to send the customers vehicle in for repair at our expense. This customer attempted to contact our insurance and unfortunately they denied his claim. We are more than will ing to repair this vehicle if the customer would allow us to.
Terrible company with shady ways of getting your business. I had arizona auto glass "repair" a chip in the windshield at a car wash about 4 years ago. A year later they call to tell me I need a new windshield because the product they used to repair the chip has been recalled. Apparently the stuff they used will expand and cause the windshield to crack. By that time I sold the car so I didn't have too deal with their scams. So for the past 3 years I get calls three times a week from them trying to sell me a windshield. I have told them to take me off there call list but they will not. When you call back it goes straight to a full mailbox so you can't ever leave a message to request to not call anymore. I hope enough people see this and file complaints so they will stop with the scams and telamarketing.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The upholstery installer(s) referred to in previous correspondence were establishment(s) recommended by AZ AutoGlass, to which these establishment indicated that this job would be necessary to sub out to a qualified tech able to accommodate powered sunroofs and air bags. Blizzards Upholstery and Prescott Upholstery stated they would not be willing to do the job due to the complicated nature of the install previously stated. AZ AutoGlass is more than welcome to coordinate repair accordingly. Again, the headliner was in factory condition prior to AZ AutoGlass windshield install(s). We believe that this matter can be handled in a professional manner aside from personal opinions.
Please contact me on my cell ###-###-####. My name is [redacted] I am the owner. I apologize if you feel like you were misled. That coupon offer is a good deal. Especially for someone on a limited income. I will make arrangements to send you the money to cover the fee for registering.
We have made every effort possible to resolve this. This customer is be ing completely unreasonable. He states that he has spoken to an experienced upholstery professional in regards to repairing the headliner however has provided us with only an outrageous quote from a Ford dealership that is trying to charge him for replaceing the whole headliner assembly not just the clothe that was damaged. We have worked directly with his insurance agent to try to resolve this. Even his own agent thinks he is being unreasonable. The headliner was damaged because the customer requested that my installer try to fix an edge of the cloth that was hanging prior to us working on the vehicle. My installer attempted to help by gliding the cloth back to the headliner at which point the glue bled through. We offered to recover it and have been stone walled by this customer every time we provided him with an available option to repair it. We will not be replacing the headliner. But still remain willing to recover it at our expense. We ask that this customer provide an estimate from his upholstery professional to recover it. At which point we will review it and if it is a fair estimate we will pay it. I also request that the customer provide that estimate to the Revdex.com with his responce to this complaint.
Replaced my windshield in 2011 and since that time, I kept getting phone calls at least twice a month, and I ask numerous time to stop calling and until now no luck. The calls are always coming from a 480 phone number and they kept claiming that they are a brand new company.
The only thing I'm asking to have those calls stopped.
Lies, all lies! Beware of this businessAj's Auto Glass promised $as an incentive to replace our windshieldIt never was received & we have called multiple timesBroken promises, lack of integrity, and many excusesSo very sad that human beings choose to act in this manner - they are the ones who have to live with themselvesThe sales girl said that they are receiving many calls from people asking where their money isDoesn't seem it will happenDo not do business with this horrible company - you will be sorry!
face="Verdana">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Approuched by AZ Auto glass and tint with promotional giftsadvertisement on promotional giftsContracted out work to sub-par companys locallyBad install and two follow ups to repair which has been weeks nowPoor communication and never get a call back like they say they willHorrible experienceStay away from company
We apologize for the inconvenienceThere was an error in our accounting department and unfortunately that is why there was an issueHowever this customer has received cash to replace the incentive as well as the fee for her bank so I do not understand why she would lodge a complaint with the ***
We addressed the issue as soon as we were aware of itAnd I was aware of itAnd on the premises to handle arranging the cash to be given to herAnd I am the ownerI'm also a man not a woman as she states in her complaint
"">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The business reply statement as to where they have "attempted" to coordinate repair is misleading due to the fact that the person they chose to do repair is not properly qualified or licensedWe have since sent them estimate(s) from reputable and qualified installers who are able to deal with the complexity of the job, i.epassenger safety airbags and powered sunroofIt is essential to have a qualified technician to install the headliner and to do it with these things in accountIt is a safety issue when working around or with airbags as we were informed by a highly experienced upholstery technician with over 10+ years experienceThe business has suggested replacing only half the headliner as well, which we have been told cannot be doneWe greatly want this issue resolved in a diplomatic and professional fashionWe are doing out part in gathering all of the information and estimates requested by AZ AutoGlass
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I reached out twice to *** the owner of arizona auto glass, as he requestedhe has yet to return any of my messages I left for hinhe does not answer his cell phone which is the number he left for me to call.[ ###-###-####his solution was to send me the registration fee to sign up for the diners clubyou then have to print out your free resterant cupons, one every month for a yearmy printer does not work, so his solution does not work for meif the company had not misrepresented this program to begin with, we would not be where we are nowhis company has poor comunication skillsit took me a month and several phone calls to get the letter about the dinning club and then it was nothing even close to what was said to me on the phoneit scares me to think what I may have to go through if I shoud have a problem with the windshield they installed in my cari want arizona glass to honor what they promissed and purchase worth of resterant cupons to the resterants they promissed the cupons would be from[ ***, *** ***, and *** ***,] and send them to mei do not think I am being unresonablefair is fair! maybe he, *** should train his staff better or maybe it's just his company"s way of obtaining businessi was lied to and arizona auto glass should step up to the plate and honor what they commited themselves to thank you, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until
for the business to perform this action and, if it does, will consider this complaint resolved
Regards,*** ***
We will run this customers contact number through our system and add it to our dnc list
Please contact me on my cellMy name is *** I am the ownerAlso for the record we are not a mass marketing companyWe are a small family owned business that takes pride in their workI apologize for the sales rep not getting back to youBut I will remedy this situation immediately
###-###-####
AJ's Auto Glass received my phone number from a previous replaced windshield company and makes soliciting calls. This is one of many other comapnies that continue to use Name, Vehicle, and phone information distributed to others without consent.
I am well aware of this issue and we have attempted to send the customers vehicle in for repair at our expense. This customer attempted to contact our insurance and unfortunately they denied his claim. We are more than will ing to repair this vehicle if the customer would allow us to.
Terrible company with shady ways of getting your business. I had arizona auto glass "repair" a chip in the windshield at a car wash about 4 years ago. A year later they call to tell me I need a new windshield because the product they used to repair the chip has been recalled. Apparently the stuff they used will expand and cause the windshield to crack. By that time I sold the car so I didn't have too deal with their scams. So for the past 3 years I get calls three times a week from them trying to sell me a windshield. I have told them to take me off there call list but they will not. When you call back it goes straight to a full mailbox so you can't ever leave a message to request to not call anymore. I hope enough people see this and file complaints so they will stop with the scams and telamarketing.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The upholstery installer(s) referred to in previous correspondence were establishment(s) recommended by AZ AutoGlass, to which these establishment indicated that this job would be necessary to sub out to a qualified tech able to accommodate powered sunroofs and air bags. Blizzards Upholstery and Prescott Upholstery stated they would not be willing to do the job due to the complicated nature of the install previously stated. AZ AutoGlass is more than welcome to coordinate repair accordingly. Again, the headliner was in factory condition prior to AZ AutoGlass windshield install(s). We believe that this matter can be handled in a professional manner aside from personal opinions.
Please contact me on my cell ###-###-####. My name is [redacted] I am the owner. I apologize if you feel like you were misled. That coupon offer is a good deal. Especially for someone on a limited income. I will make arrangements to send you the money to cover the fee for registering.
We have made every effort possible to resolve this. This customer is be ing completely unreasonable. He states that he has spoken to an experienced upholstery professional in regards to repairing the headliner however has provided us with only an outrageous quote from a Ford dealership that is trying to charge him for replaceing the whole headliner assembly not just the clothe that was damaged. We have worked directly with his insurance agent to try to resolve this. Even his own agent thinks he is being unreasonable. The headliner was damaged because the customer requested that my installer try to fix an edge of the cloth that was hanging prior to us working on the vehicle. My installer attempted to help by gliding the cloth back to the headliner at which point the glue bled through. We offered to recover it and have been stone walled by this customer every time we provided him with an available option to repair it. We will not be replacing the headliner. But still remain willing to recover it at our expense. We ask that this customer provide an estimate from his upholstery professional to recover it. At which point we will review it and if it is a fair estimate we will pay it. I also request that the customer provide that estimate to the Revdex.com with his responce to this complaint.
Replaced my windshield in 2011 and since that time, I kept getting phone calls at least twice a month, and I ask numerous time to stop calling and until now no luck. The calls are always coming from a 480 phone number and they kept claiming that they are a brand new company.
The only thing I'm asking to have those calls stopped.