JW Smith Auto Body Inc

---------- Forwarded message ----------From: Shelby S*** Date: Mon, Feb 13, at 2:PMSubject: ID # ***To: Revdex.com Here is an update on the ***, when you receive this please contact at ###-###-####

-------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Mar 30, at 9:AMSubject: Fwd: ***To: *** *** ---------- Forwarded message ----------From: *** *** Date: Wed, Mar 29, at 7:PMSubject: ***To: [email protected] have picked up my car last week, Wednesday 22ndCar looks goodI have put car interior back togetherI am going back to JW Smith in the near future to have them look at my lighting wiring problem that I haveMay or may not be there issueAndy said that he will take a look at it to see if he can do anything to fix wiring issue.

----- Forwarded message ----------From:? Andrew
S***? Date: Fri, Mar 17, at 9:AMSubject: Complaint ID ***To: ***@myRevdex.com.orgIn response to ***? ***:? ? ? ? I am sorry you do not understand that on many jobs we have down time or dry time.? By using that time to work on another car, it makes that time productive and ultimately can be beneficial to the vehicle owner because I can cut them a break on the cost to repair a vehicle.? If I wrote this job full price it would add $to the price and by working it through with other jobs we can save that money.? I explained all of this to you when we went over the job.? ? ? ? ? ? I also do not understand why you have stated that it is the customer's responsibility when we have to fix a mistake up.? I explained the mistake to you, and told you that you would not be billed for that.? I do have a camera in my office, which does audio recording, and I have it all on video.? The car is all done and I would like a time to meet up with you on Sunday the 19th so you can look over the car and make sure you approve of all the work before I have it loaded up and delivered to your house.? Please contact me by email to let me know if that is suitable.? My email address is? jwsmithauto@***.com.? If not, please let me know when would work for you so I can have things lined up and ready for you.? I have also attached the paint invoice to show that the redo work we did was not billed to you as proof.? If you look at the invoice, you will see that the paint was all billed out months ago and you were in my office after that.? Thank you.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Andrew S***

---------- Forwarded message ----------From: Shelby S[redacted] Date: Mon, Feb 13, 2017 at 2:56 PMSubject: ID # [redacted]To: Revdex.com Here is an update on the [redacted], when you receive this please contact at ###-###-####

----- Forwarded message ----------From: Andrew...

S[redacted] <jwsmithauto@[redacted].com>Date: Fri, Mar 17, 2017 at 9:28 AMSubject: Complaint ID [redacted]To: [redacted]@myRevdex.com.orgIn response to [redacted] [redacted]:     I am sorry you do not understand that on many jobs we have down time or dry time.  By using that time to work on another car, it makes that time productive and ultimately can be beneficial to the vehicle owner because I can cut them a break on the normal cost to repair a vehicle.  If I wrote this job full price it would add $3000 to the price and by working it through with other jobs we can save that money.  I explained all of this to you when we went over the job.       I also do not understand why you have stated that it is the customer's responsibility when we have to fix a mistake up.  I explained the mistake to you, and told you that you would not be billed for that.  I do have a camera in my office, which does audio recording, and I have it all on video.  The car is all done and I would like a time to meet up with you on Sunday the 19th so you can look over the car and make sure you approve of all the work before I have it loaded up and delivered to your house.  Please contact me by email to let me know if that is suitable.  My email address is jwsmithauto@[redacted].com.  If not, please let me know when would work for you so I can have things lined up and ready for you.  I have also attached the paint invoice to show that the redo work we did was not billed to you as proof.  If you look at the invoice, you will see that the paint was all billed out 2 months ago and you were in my office after that.  Thank you.                                  Andrew S[redacted]

-------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Mar 30, 2017 at 9:50 AMSubject: Fwd: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Wed, Mar 29, 2017 at 7:34 PMSubject: [redacted]To: [email protected] have picked up my car last week, Wednesday 22nd. Car looks good. I have put car interior back together. I am going back to JW Smith in the near future to have them look at my lighting wiring problem that I have. May or may not be there issue. Andy said that he will take a look at it to see if he can do anything to fix wiring issue.