---------- Forwarded message ----------From: Shelby S*** Date: Mon, Feb 13, at 2:PMSubject: ID # [redacted] To: Revdex.com Here is an update on the [redacted] , when you receive this please contact at ###-###-####
----- Forwarded message ----------From: Andrew S*** Date: Fri, Mar 17, at 9:AMSubject: Complaint ID [redacted] To: [redacted] @myRevdex.com.orgIn response to *** [redacted] : I am sorry you do not understand that on many jobs we have down time or dry time. By using that time to work on another car, it makes that time productive and ultimately can be beneficial to the vehicle owner because I can cut them a break on the cost to repair a vehicle. If I wrote this job full price it would add $to the price and by working it through with other jobs we can save that money. I explained all of this to you when we went over the job. I also do not understand why you have stated that it is the customer's responsibility when we have to fix a mistake up. I explained the mistake to you, and told you that you would not be billed for that. I do have a camera in my office, which does audio recording, and I have it all on video. The car is all done and I would like a time to meet up with you on Sunday the 19th so you can look over the car and make sure you approve of all the work before I have it loaded up and delivered to your house. Please contact me by email to let me know if that is suitable. My email address is jwsmithauto@***.com. If not, please let me know when would work for you so I can have things lined up and ready for you. I have also attached the paint invoice to show that the redo work we did was not billed to you as proof. If you look at the invoice, you will see that the paint was all billed out months ago and you were in my office after that. Thank you. Andrew S***
----- Forwarded message ----------From: Andrew S*** Date: Fri, Mar 17, at 9:AMSubject: Complaint ID [redacted] To: [redacted] @myRevdex.com.orgIn response to *** [redacted] : I am sorry you do not understand that on many jobs we have down time or dry time By using that time to work on another car, it makes that time productive and ultimately can be beneficial to the vehicle owner because I can cut them a break on the cost to repair a vehicle If I wrote this job full price it would add $to the price and by working it through with other jobs we can save that money I explained all of this to you when we went over the job I also do not understand why you have stated that it is the customer's responsibility when we have to fix a mistake up I explained the mistake to you, and told you that you would not be billed for that I do have a camera in my office, which does audio recording, and I have it all on video The car is all done and I would like a time to meet up with you on Sunday the 19th so you can look over the car and make sure you approve of all the work before I have it loaded up and delivered to your house Please contact me by email to let me know if that is suitable My email address is jwsmithauto@***.com If not, please let me know when would work for you so I can have things lined up and ready for you I have also attached the paint invoice to show that the redo work we did was not billed to you as proof If you look at the invoice, you will see that the paint was all billed out months ago and you were in my office after that Thank you Andrew S***
---------- Forwarded message ----------From: Shelby S*** Date: Mon, Feb 13, at 2:PMSubject: ID # [redacted] To: Revdex.com Here is an update on the [redacted] , when you receive this please contact at ###-###-####
----- Forwarded message ----------From: Andrew S*** Date: Fri, Mar 17, at 9:AMSubject: Complaint ID [redacted] To: [redacted] @myRevdex.com.orgIn response to *** [redacted] : I am sorry you do not understand that on many jobs we have down time or dry time. By using that time to work on another car, it makes that time productive and ultimately can be beneficial to the vehicle owner because I can cut them a break on the cost to repair a vehicle. If I wrote this job full price it would add $to the price and by working it through with other jobs we can save that money. I explained all of this to you when we went over the job. I also do not understand why you have stated that it is the customer's responsibility when we have to fix a mistake up. I explained the mistake to you, and told you that you would not be billed for that. I do have a camera in my office, which does audio recording, and I have it all on video. The car is all done and I would like a time to meet up with you on Sunday the 19th so you can look over the car and make sure you approve of all the work before I have it loaded up and delivered to your house. Please contact me by email to let me know if that is suitable. My email address is jwsmithauto@***.com. If not, please let me know when would work for you so I can have things lined up and ready for you. I have also attached the paint invoice to show that the redo work we did was not billed to you as proof. If you look at the invoice, you will see that the paint was all billed out months ago and you were in my office after that. Thank you. Andrew S***
----- Forwarded message ----------From: Andrew S*** Date: Fri, Mar 17, at 9:AMSubject: Complaint ID [redacted] To: [redacted] @myRevdex.com.orgIn response to *** [redacted] : I am sorry you do not understand that on many jobs we have down time or dry time By using that time to work on another car, it makes that time productive and ultimately can be beneficial to the vehicle owner because I can cut them a break on the cost to repair a vehicle If I wrote this job full price it would add $to the price and by working it through with other jobs we can save that money I explained all of this to you when we went over the job I also do not understand why you have stated that it is the customer's responsibility when we have to fix a mistake up I explained the mistake to you, and told you that you would not be billed for that I do have a camera in my office, which does audio recording, and I have it all on video The car is all done and I would like a time to meet up with you on Sunday the 19th so you can look over the car and make sure you approve of all the work before I have it loaded up and delivered to your house Please contact me by email to let me know if that is suitable My email address is jwsmithauto@***.com If not, please let me know when would work for you so I can have things lined up and ready for you I have also attached the paint invoice to show that the redo work we did was not billed to you as proof If you look at the invoice, you will see that the paint was all billed out months ago and you were in my office after that Thank you Andrew S***