Thanks to Phil Coomer and AA Club Car Limosine for a perfect evening NYE
Staff was politr and careful and the limo fantastic.!
Very highly recommended
Tom Johnson
From: *** *** ***
Sent: Monday, August 04, 10:AM
To: drteam
Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
Hello ,
To your response on
this complaint # ***
Very sad people just trying to ruin you without any facts, this lady we never had any email , pics , calls nor anything in regards this matter I'm very surprise on this complaint because we move this lady like 3-4months ago and shes is complaining until now? She was present there why she didn't said anything ? And it when to a storage , how do I know they didn't damage the furniture when they got it out?
Sent from *** *** on Android
From: *** *** ***
Sent: Monday, August 04, 10:AM
To: drteam
Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
Hello ,
To your response on this complaint # ***
Very sad people just trying to ruin you without any facts, this lady we never had any email , pics , calls nor anything in regards this matter I'm very surprise on this complaint because we move this lady like 3-4months ago and shes is complaining until now? She was present there why she didn't said anything ? And it when to a storage , how do I know they didn't damage the furniture when they got it out?
Sent from *** *** on Android
From: [redacted]
Sent: Wednesday, August 06, 2014 11:44 AM
To: drteam
Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]
Mom!
Well I don't understand why she's not satisfied , I ask her straight up what was it that she wanted us to do and she said to take responsibility of the damage and I said to look for a company to touch up her furniture and send me the invoice, that's what she ask for and that's what we are doing I don't understand why she's not satisfied she didn't request nothing else.
Sent from [redacted] on Android
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
From: [redacted]
Sent: Monday, August 04, 2014 8:06 PM
To: [redacted]
Cc: drteam; [redacted]
Subject: Furniture Claim
[redacted]
I have attached a copy of the email that it was sent on July 8th to the email address you provided on your invoice. This email included a PDF file that it has been attached to this email and that included:
- A letter addressed to A-Star Movers in which it is explains what occurred.
- A copy of the invoice we received from you at the time we paid you for your services at the storage facility.
- 12 pictures of the damaged furniture.
Also, I have attached a picture of the envelope that was sent to [redacted], address that appears on the invoice. This envelope was sent via certified mail on July 9th, one day after my fiancé sent the email I referred to in the previous paragraph. This was done within the 90 day window period that is stipulated on your contract under HOUSEHOLD GOODS CARRIER LIMITATION OF LIABILITY Section #3-CLAIMS PROVISION (A) that reads: "A written claim most be filed within 90 days of delivery of the shipment to the final destination"
As you can see, a copy of the certified mail receipt has been attached to this email as well. This envelope was returned to our current address as not able to delivered or forward on 7/17/2014.
Please do not accuse us of lying because we certainly tried to communicate with you before we reach out to Revdex.com.
In the letter I referred to before, my fiancé makes clear that I did notice that you were having a hard time handling the furniture by yourself since the other mover was not present by the time we arrived to the storage location and during the move into the unit.
When I asked you where he was, you said he was doing another job reason why I notified my fiancé of this situation and I said to him that “you were working yourself to dead”.
We trusted you with our furniture, but it’s evident now that is not a one-man job to move a two bedroom apartment by himself without causing any damage to the furniture. When we spoke on the phone with you to book the moving you stated that the quote that your gave me included 2 (two) movers and the wrapping of the furniture.
The second mover was not present at the time of unloading the truck and moving the furniture into the unit and the furniture was poorly wrapped.
My intention is not to damage your image in the same way you damaged my furniture. As a single mom, it took me a lot of time and work to be able to pay off my furniture and it breaks my heart to see how all my effort was damaged in a few hours.
My only intention is to be compensated for the damages done to my furniture by you and your company during the move.
Thanks to Phil Coomer and AA Club Car Limosine for a perfect evening NYE
Staff was politr and careful and the limo fantastic.!
Very highly recommended
Tom Johnson
From: *** *** ***
Sent: Monday, August 04, 10:AM
To: drteam
Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
Hello ,
To your response on
this complaint # ***
Very sad people just trying to ruin you without any facts, this lady we never had any email , pics , calls nor anything in regards this matter I'm very surprise on this complaint because we move this lady like 3-4months ago and shes is complaining until now? She was present there why she didn't said anything ? And it when to a storage , how do I know they didn't damage the furniture when they got it out?
Sent from *** *** on Android
From: *** *** ***
Sent: Monday, August 04, 10:AM
To: drteam
Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
Hello ,
To your response on this complaint # ***
Very sad people just trying to ruin you without any facts, this lady we never had any email , pics , calls nor anything in regards this matter I'm very surprise on this complaint because we move this lady like 3-4months ago and shes is complaining until now? She was present there why she didn't said anything ? And it when to a storage , how do I know they didn't damage the furniture when they got it out?
Sent from *** *** on Android
From: [redacted]
Sent: Wednesday, August 06, 2014 11:44 AM
To: drteam
Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]
Mom!
Well I don't understand why she's not satisfied , I ask her straight up what was it that she wanted us to do and she said to take responsibility of the damage and I said to look for a company to touch up her furniture and send me the invoice, that's what she ask for and that's what we are doing I don't understand why she's not satisfied she didn't request nothing else.
Sent from [redacted] on Android
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
From: [redacted]
Sent: Monday, August 04, 2014 8:06 PM
To: [redacted]
Cc: drteam; [redacted]
Subject: Furniture Claim
[redacted]
I have attached a copy of the email that it was sent on July 8th to the email address you provided on your invoice. This email included a PDF file that it has been attached to this email and that included:
- A letter addressed to A-Star Movers in which it is explains what occurred.
- A copy of the invoice we received from you at the time we paid you for your services at the storage facility.
- 12 pictures of the damaged furniture.
Also, I have attached a picture of the envelope that was sent to [redacted], address that appears on the invoice. This envelope was sent via certified mail on July 9th, one day after my fiancé sent the email I referred to in the previous paragraph. This was done within the 90 day window period that is stipulated on your contract under HOUSEHOLD GOODS CARRIER LIMITATION OF LIABILITY Section #3-CLAIMS PROVISION (A) that reads: "A written claim most be filed within 90 days of delivery of the shipment to the final destination"
As you can see, a copy of the certified mail receipt has been attached to this email as well. This envelope was returned to our current address as not able to delivered or forward on 7/17/2014.
Please do not accuse us of lying because we certainly tried to communicate with you before we reach out to Revdex.com.
In the letter I referred to before, my fiancé makes clear that I did notice that you were having a hard time handling the furniture by yourself since the other mover was not present by the time we arrived to the storage location and during the move into the unit.
When I asked you where he was, you said he was doing another job reason why I notified my fiancé of this situation and I said to him that “you were working yourself to dead”.
We trusted you with our furniture, but it’s evident now that is not a one-man job to move a two bedroom apartment by himself without causing any damage to the furniture. When we spoke on the phone with you to book the moving you stated that the quote that your gave me included 2 (two) movers and the wrapping of the furniture.
The second mover was not present at the time of unloading the truck and moving the furniture into the unit and the furniture was poorly wrapped.
My intention is not to damage your image in the same way you damaged my furniture. As a single mom, it took me a lot of time and work to be able to pay off my furniture and it breaks my heart to see how all my effort was damaged in a few hours.
My only intention is to be compensated for the damages done to my furniture by you and your company during the move.
Thank you,