Ms [redacted] , From or notes and understanding from the vendors we are working with, you do have plumbing working in your homeThis specific issue was noted and brought to our attention on 3/21/It was sent to the first plumber on 3/21/It was scheduled for the same day serviceOn 3/23, the issue arose againOn 3/23, work order was reopenedPlumber responded again on 3/to fix the issueYou called back again and said JEA was servicing the issue because it was partly a JEA issue with the city plumbingJEA ended up not finding the problem and we resent the plumberOn 3/30, plumber came out to the home againThis is when we determined a larger issue with the roots in the lineThe kitchen sink was draining slowly, washing machine line backing up, etcOur vendors have stated there are roots in the line of the plumbing, and we have one quote from one vendor and we are working on getting a second quote from a second vendor because the repair is costlyAs of right now, our vendors have indicated that your plumbing can be used and the repair is only going to enhance and prevent further issuesThe second quote from the second vendor should be received by end of day Monday April 9th, so that we can move forward after getting approval from the property ownerWe are calling the second vendor now to find out if they can get us a quote sooner than April 9th, in which case we will do our best to expedite owner approval on this repairFrom our notes, Taylor, the property manager, has left you several messagesYou also spoke to two folks in the office today in regards to follow up with this issue.If there is anything we can do to ease this frustration as we work to complete the necessary repair, please let us know by calling the office at ###-###-####.Sincerely,JWB Property Management
? Complaint: [redacted] I am rejecting this response because:Unfortunately the company has chosen yet again to be dishonestIn their response they stated " We asked the applicant if they would still rent the home without lawn care and rightfully so they were not willing to do so? We then went back to the [redacted] to tell the [redacted] that a mistake was made and that the applicant would only rent with lawn care provided? The [redacted] then agreed to do this roughly a week before the leasing signing date."This statement is entirely untrueOur lease signing date was set as 11/16/I have written documentation to prove this factJWB notified us of the [redacted] agreeing to provide lawn care two days after the scheduled lease signing dateI have a voicemail message saved and dated 11/18/at 9:amIt states "good morning I'm calling with JWB rental homesI spoke with you some time last weekWe have reached out to the [redacted] of this property and based on the situation we are more than happy to provide the lawn careSo that will be taken care of." It is clear from this message that this is our first notification of you deciding to honor the advertisement on [redacted] This was two days after the lease signing and modateBy this point it was too late for us to sign the lease and move in.Based upon this, JWB should honor their statement made during their initial response to our Revdex.com claimThey stated "if the [redacted] had not agreed to do the lawn care then we would have felt that the error was completely ours and the deposit would have been refundable if the applicant did not want to move forward? We feel that we followed through with our obligation by honoring the property the way it was advertised with the provided lawn care." JWB is correct that the error was theirs and we did not wish to move forwardAt the time of the modate and lease signing we had not been notified that the [redacted] was willing to provide lawn careAt the time of the lease signing, we were still under the impression that we had to either walk away from the home or forego the lawn care as falsely advertisedTherefore the deposit should have been refundable as they stated in their response to Revdex.com.I have attached the supporting documents that I have referred to in this response Regards, [redacted]
Ms [redacted] , From or notes and understanding from the vendors we are working with, you do have plumbing working in your homeThis specific issue was noted and brought to our attention on 3/21/It was sent to the first plumber on 3/21/It was scheduled for the same day serviceOn 3/23, the issue arose againOn 3/23, work order was reopenedPlumber responded again on 3/to fix the issueYou called back again and said JEA was servicing the issue because it was partly a JEA issue with the city plumbingJEA ended up not finding the problem and we resent the plumberOn 3/30, plumber came out to the home againThis is when we determined a larger issue with the roots in the lineThe kitchen sink was draining slowly, washing machine line backing up, etcOur vendors have stated there are roots in the line of the plumbing, and we have one quote from one vendor and we are working on getting a second quote from a second vendor because the repair is costlyAs of right now, our vendors have indicated that your plumbing can be used and the repair is only going to enhance and prevent further issuesThe second quote from the second vendor should be received by end of day Monday April 9th, so that we can move forward after getting approval from the property ownerWe are calling the second vendor now to find out if they can get us a quote sooner than April 9th, in which case we will do our best to expedite owner approval on this repairFrom our notes, Taylor, the property manager, has left you several messagesYou also spoke to two folks in the office today in regards to follow up with this issue.If there is anything we can do to ease this frustration as we work to complete the necessary repair, please let us know by calling the office at ###-###-####.Sincerely,JWB Property Management
? Complaint: [redacted] I am rejecting this response because:Unfortunately the company has chosen yet again to be dishonestIn their response they stated " We asked the applicant if they would still rent the home without lawn care and rightfully so they were not willing to do so? We then went back to the [redacted] to tell the [redacted] that a mistake was made and that the applicant would only rent with lawn care provided? The [redacted] then agreed to do this roughly a week before the leasing signing date."This statement is entirely untrueOur lease signing date was set as 11/16/I have written documentation to prove this factJWB notified us of the [redacted] agreeing to provide lawn care two days after the scheduled lease signing dateI have a voicemail message saved and dated 11/18/at 9:amIt states "good morning I'm calling with JWB rental homesI spoke with you some time last weekWe have reached out to the [redacted] of this property and based on the situation we are more than happy to provide the lawn careSo that will be taken care of." It is clear from this message that this is our first notification of you deciding to honor the advertisement on [redacted] This was two days after the lease signing and modateBy this point it was too late for us to sign the lease and move in.Based upon this, JWB should honor their statement made during their initial response to our Revdex.com claimThey stated "if the [redacted] had not agreed to do the lawn care then we would have felt that the error was completely ours and the deposit would have been refundable if the applicant did not want to move forward? We feel that we followed through with our obligation by honoring the property the way it was advertised with the provided lawn care." JWB is correct that the error was theirs and we did not wish to move forwardAt the time of the modate and lease signing we had not been notified that the [redacted] was willing to provide lawn careAt the time of the lease signing, we were still under the impression that we had to either walk away from the home or forego the lawn care as falsely advertisedTherefore the deposit should have been refundable as they stated in their response to Revdex.com.I have attached the supporting documents that I have referred to in this response Regards, [redacted]