This is regarding delivery of an Ikea order in New OrleansAccording to the notification email I received, JW Logistics received our order from Ikea on 9/and I received an email that they would call in 2-days to schedule deliveryThat call never came, so I called them on 10/and was informed that they had us scheduled for a 10/delivery -- two weeks after receiving our shipment We were to receive a call on 10/with a delivery time window, that call also never cameCalled them on 10/about the delivery time and was told it was never scheduled for 10/7, that our call never happened (I talked to the same person both times), and that they don't go to New Orleans on Wednesdays (which they later contradicted by saying our order wasn't on the Wednesday New Orleans delivery truck) Johnathon scheduled us for 10/delivery between a negotiated 9-11am initially so that we wouldn't have to miss more work waiting on a couchThe manager Johnathon also promised that we would get a call minutes before the driver arrived so we could make sure to be at homeThis didn't happen Called them a few times on 10/(including calls to Johnathon directly that were unreturned) and was told the truck was late, that they never promised before 11am (they did because I was unsatisfied that our order continued to be delayed and did not want to miss more work), and that we would get a call minutes before the driver would arriveCalled them back at 1:15pm to be told that the driver had just told them he was on his way over and decided not to give us any notice because he was only "a minute" away Received a rude call from the driver minutes later that he was at our house with no one answering -- he said he would wait minutes and then leaveHe hung up on me while I was explaining that we were supposed to have min notice and I wasn't sure if anyone had been able to get there in timeLuckily he was either knocking softly or not at all because my partner was able to just step outside and see himSome boxes were damaged but hopefully the contents are alright Overall I cannot believe that Ikea contracts with this company or that such a willingly incompetent group of people continues to receive a contract To say that this company has logistical, organizational, and customer service shortcomings is an understatementThey hold orders until they feel like delivering them, try to placate by lying about when an order will go out, and ignore the delivery windows they provideLiving in New Orleans has made me relax my standards for business etiquette quite a bit, but even this was below that low barPlease do not use this company if you have any other choice
This is regarding delivery of an Ikea order in New OrleansAccording to the notification email I received, JW Logistics received our order from Ikea on 9/and I received an email that they would call in 2-days to schedule deliveryThat call never came, so I called them on 10/and was informed that they had us scheduled for a 10/delivery -- two weeks after receiving our shipment We were to receive a call on 10/with a delivery time window, that call also never cameCalled them on 10/about the delivery time and was told it was never scheduled for 10/7, that our call never happened (I talked to the same person both times), and that they don't go to New Orleans on Wednesdays (which they later contradicted by saying our order wasn't on the Wednesday New Orleans delivery truck) Johnathon scheduled us for 10/delivery between a negotiated 9-11am initially so that we wouldn't have to miss more work waiting on a couchThe manager Johnathon also promised that we would get a call minutes before the driver arrived so we could make sure to be at homeThis didn't happen Called them a few times on 10/(including calls to Johnathon directly that were unreturned) and was told the truck was late, that they never promised before 11am (they did because I was unsatisfied that our order continued to be delayed and did not want to miss more work), and that we would get a call minutes before the driver would arriveCalled them back at 1:15pm to be told that the driver had just told them he was on his way over and decided not to give us any notice because he was only "a minute" away Received a rude call from the driver minutes later that he was at our house with no one answering -- he said he would wait minutes and then leaveHe hung up on me while I was explaining that we were supposed to have min notice and I wasn't sure if anyone had been able to get there in timeLuckily he was either knocking softly or not at all because my partner was able to just step outside and see himSome boxes were damaged but hopefully the contents are alright Overall I cannot believe that Ikea contracts with this company or that such a willingly incompetent group of people continues to receive a contract To say that this company has logistical, organizational, and customer service shortcomings is an understatementThey hold orders until they feel like delivering them, try to placate by lying about when an order will go out, and ignore the delivery windows they provideLiving in New Orleans has made me relax my standards for business etiquette quite a bit, but even this was below that low barPlease do not use this company if you have any other choice