We always warranty our workWe never recieved contact from Evan regarding his stairsWhen we originally did the work he wanted us to refinish the stairsAfter removing the carpet, it was our recommendations that the stairs be recarpetedEvan did not want carpetThe only other option was to use vynalThis material was installed to industry standardsWe would need to inspect the clients claim and make a decision from that pointWe can not make a decision on weather the product has not held up or it is client neglect as the result in the vynal not holding upWe have yet to recieve a call back from this clientTThank you, [redacted]
We have made contact with [redacted] and after close inspection it is very clear that the damage in question is because a window that is located in the hallway in question was left open and water was then able to build up on the stairsNo product we would have used would cause the wood stairs to buckle and worp At this time we are not able to make these repairs under the warranty offered after installation because of damage caused by the clients own neglectThank you, [redacted] 2408Renonation corp
I reject ***'s assertion that I owe him $on balance He submitted an invoice for approximately $and I have paid him approximately $(with PayPal and cashed check records to prove it) Also, [redacted] never completed some of the work as noted earlier, as well as illegally improperly installing the dryer ventBoth of which have cost me approximately $to remedy Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
To whom it may concern,I have spoke with Mr [redacted] on several separate occasion through out our working relationship as he was our main point of contact I am willing to address several of the topics Mr [redacted] has addressed in his complaint First of all we never received any complaints from Mr [redacted] in any way about his dissatisfied service he received all the while we worked in his home Our work load was finished on or before July 4th I ask that he simply supply any and all email requests of service that he may have sent us in the past I do have other emails from Mr [redacted] in regards to us adding other requested work I guess I am having a hard time understanding if he was so unhappy with our quality of work and/or the safety in how we performed these repairs why he would continue to use our services and ADD more work to our initial bid for services We have never received any complaints from Mr [redacted] until we submitted a past due bill very small as it was for service renderedThis bill was submitted via email to Mr [redacted] and we never received an email back but we did how ever in the following days receive a complaint via yelp.com we reached out several times to Mr [redacted] by phone but never were able to make contact with him Again we sent another bill of past due amount on September the 14th asking for final payment and now we are receiving this complaint from the Revdex.com At this time we are denying his request for a refund of $dollars and again ask that he please pay the outstanding invoice to prevent this matter from ending in collection efforts.Thank you, [redacted] BCH-HMD SP414-254-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I think I have filed this rejection before, because I only received the one response from the company to the Revdex.comThe website was telling me this required my action, though, so I am filing this formNothing has changed: I have continued to call the company repeatedly but have no heard back from themI am still waiting for a response.]I have continued to contact the contractors at Renonation, but have not heard backCan you please again request that they call me at 608-213-1658.Also, here are some photos of the warped stairsYou can see where the vinyl covering is warping, bubbling or coming up all togetherThis problem gets worse by the week: every single stair has some of this warpingThe flooring is so loose that I tripped over one of the bubbles.Thank you for the help,***
Mr***,I am just at a loss for words. While I appreciate you are angry because I will not give into your bullying and You disclosing my "criminal record". First why would the Delafield police even be involved? I have done nothing illegal and I am well with in my legal right to try and seek final payment for services. Yes your wife did text me and I did call her backI informed both of you that the only way we could fix your dryer vent that you had installed before we even started working for you was to remove it and install a vent run from your dryer through the floor and out the side of your basement. You where never even charged for that service because you stated that you would wait because the crawl space below your home was not insulated or heated yet and that you did not want cold air to come back into the house in the winter. You have submitted a text that in your wife's own words states that I tried to call you back several times but you both never answered. A message was left on your voice mail explaining the reason for the additional charges as well because of the more involved work we had to perform. You called me back and gave me the go ahead to do it right. I asked who did your electrical in your kitchen and you did not want to tell me who this was. As a contractor I was going to report them on your behalf because of the dangerous work they did. I than found out later it was your self that performed the work so we helped you correct your mistakes. We have done nothing but provide the services we were paid for and worked hard to make your home safe. I have placed a call to the Delafield city planners office to insure the proper permits were pulled for all the structural walls that you have moved in your home with out their approval. This is a serious problem and could cause injury or even death. After it has become very clear that you will lie and try to lay blame on us for other work we did not do for you in your home we feel we needed to do this to protect our selves from any future problems. Againwe have already submitted this invoice to allied collections and will pursue this matter under every legal avenue that is available to us to recover your un paid invoice. My police record as you call it is public record and yes when I was allot younger I made some personal decisions that we not a good choice. In the process I harmed my self and no one else. I am almost years old Sir and a father of 4. I truly doubt any of us have come through life completely free of past mistakes. It is clear that this is going nowhere and you are not going to admit the truth. All I can say is I have many emails and all my final invoicesyou have paid us for everything you owed us except the last one that is no more than $500. We really encourage you to please submit final payment so that we can close this matter. The last thing we want to do is damage your credit but we also have the right to be paidYou haven't even provided the most current invoices. If I was to go by yours it shows you owing us was more than $500. Our records show that you owe under $500. We do not want more than you oweJust what is right!Thank you,*** ***414-254-2408BCH-HMD SP
I texted [redacted] several times and phoned as well about my complaints and requests to fix them. He is very well aware of my dissatisfaction with his work at the end of the project, which is why he won't respond to my texts or calls. He did speak to my wife while I was present and told her he would fix the dryer vent issue which he failed to do. The attached email is the first time I was notified of the outstanding balance, not in July as he claims. Also, the invoice does not show which items have been paid for and which haven't. All previous invoices have been paid in full. I haven't gone through the entire invoice but right away I noticed that on the original invoice I was charged $55 for the gas dryer line install. On the most recent (fake) invoice the charge was increased to $110. That item had been paid for and settled. This invoice seems fake and fraudulent. Why are the invoice amounts changing after the bill has been paid?
Again, [redacted], you are not competent enough to fix the work you started. You intentionally ran a dryer exhaust vent into my houses HVAC system risking my families health and safety as well as presenting a structural problem with my house by dumping extremely humid exhaust back into the house. There is no way I would let you back in my house to fix the issues. Please remit the $1000 to compensate me for your dangerous and faulty work.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We always warranty our work. We never recieved contact from Evan regarding his stairs. When we originally did the work he wanted us to refinish the stairs. After removing the carpet, it was our recommendations that the stairs be recarpeted. Evan did not want carpet. The only other option was to use...
vynal. This material was installed to industry standards. We would need to inspect the clients claim and make a decision from that point. We can not make a decision on weather the product has not held up or it is client neglect as the result in the vynal not holding up. We have yet to recieve a call back from this client. TThank you,[redacted]
To whom it may concern,I have spoke with Mr. [redacted] on several separate occasion through out our working relationship as he was our main point of contact. I am willing to address several of the topics Mr. [redacted] has addressed in his complaint. First of all we never received any...
complaints from Mr. [redacted] in any way about his dissatisfied service he received all the while we worked in his home. Our work load was finished on or before July 4th 2015. I ask that he simply supply any and all email requests of service that he may have sent us in the past. I do have other emails from Mr. [redacted] in regards to us adding other requested work. I guess I am having a hard time understanding if he was so unhappy with our quality of work and/or the safety in how we performed these repairs why he would continue to use our services and ADD more work to our initial bid for services. We have never received any complaints from Mr. [redacted] until we submitted a past due bill very small as it was for service rendered. This bill was submitted via email to Mr. [redacted] and we never received an email back but we did how ever in the following days receive a complaint via yelp.com we reached out several times to Mr. [redacted] by phone but never were able to make contact with him. Again we sent another bill of past due amount on September the 14th 2015 asking for final payment and now we are receiving this complaint from the Revdex.com. At this time we are denying his request for a refund of $1000.00 dollars and again ask that he please pay the outstanding invoice to prevent this matter from ending in collection efforts.Thank you,[redacted]BCH-HMD SP414-254-2408
I reject [redacted]'s assertion that I owe him $400 on balance. He submitted an invoice for approximately $3900 and I have paid him approximately $5500 (with PayPal and cashed check records to prove it). Also, [redacted] never completed some of the work as noted earlier, as well as illegally improperly installing the dryer vent. Both of which have cost me approximately $1000 to remedy. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We have made contact with [redacted] and after close inspection it is very clear that the damage in question is because a window that is located in the hallway in question was left open and water was then able to build up on the stairs. No product we would have used would cause the wood stairs to buckle and worp. At this time we are not able to make these repairs under the warranty offered after installation because of damage caused by the clients own neglect. Thank you,[redacted]
414 254 2408Renonation corp.
We always warranty our workWe never recieved contact from Evan regarding his stairsWhen we originally did the work he wanted us to refinish the stairsAfter removing the carpet, it was our recommendations that the stairs be recarpetedEvan did not want carpetThe only other option was to use vynalThis material was installed to industry standardsWe would need to inspect the clients claim and make a decision from that pointWe can not make a decision on weather the product has not held up or it is client neglect as the result in the vynal not holding upWe have yet to recieve a call back from this clientTThank you, [redacted]
We have made contact with [redacted] and after close inspection it is very clear that the damage in question is because a window that is located in the hallway in question was left open and water was then able to build up on the stairsNo product we would have used would cause the wood stairs to buckle and worp At this time we are not able to make these repairs under the warranty offered after installation because of damage caused by the clients own neglectThank you, [redacted] 2408Renonation corp
I reject ***'s assertion that I owe him $on balance He submitted an invoice for approximately $and I have paid him approximately $(with PayPal and cashed check records to prove it) Also, [redacted] never completed some of the work as noted earlier, as well as illegally improperly installing the dryer ventBoth of which have cost me approximately $to remedy Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
To whom it may concern,I have spoke with Mr [redacted] on several separate occasion through out our working relationship as he was our main point of contact I am willing to address several of the topics Mr [redacted] has addressed in his complaint First of all we never received any complaints from Mr [redacted] in any way about his dissatisfied service he received all the while we worked in his home Our work load was finished on or before July 4th I ask that he simply supply any and all email requests of service that he may have sent us in the past I do have other emails from Mr [redacted] in regards to us adding other requested work I guess I am having a hard time understanding if he was so unhappy with our quality of work and/or the safety in how we performed these repairs why he would continue to use our services and ADD more work to our initial bid for services We have never received any complaints from Mr [redacted] until we submitted a past due bill very small as it was for service renderedThis bill was submitted via email to Mr [redacted] and we never received an email back but we did how ever in the following days receive a complaint via yelp.com we reached out several times to Mr [redacted] by phone but never were able to make contact with him Again we sent another bill of past due amount on September the 14th asking for final payment and now we are receiving this complaint from the Revdex.com At this time we are denying his request for a refund of $dollars and again ask that he please pay the outstanding invoice to prevent this matter from ending in collection efforts.Thank you, [redacted] BCH-HMD SP414-254-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I think I have filed this rejection before, because I only received the one response from the company to the Revdex.comThe website was telling me this required my action, though, so I am filing this formNothing has changed: I have continued to call the company repeatedly but have no heard back from themI am still waiting for a response.]I have continued to contact the contractors at Renonation, but have not heard backCan you please again request that they call me at 608-213-1658.Also, here are some photos of the warped stairsYou can see where the vinyl covering is warping, bubbling or coming up all togetherThis problem gets worse by the week: every single stair has some of this warpingThe flooring is so loose that I tripped over one of the bubbles.Thank you for the help,***
Mr***,I am just at a loss for words. While I appreciate you are angry because I will not give into your bullying and You disclosing my "criminal record". First why would the Delafield police even be involved? I have done nothing illegal and I am well with in my legal right to try and seek final payment for services. Yes your wife did text me and I did call her backI informed both of you that the only way we could fix your dryer vent that you had installed before we even started working for you was to remove it and install a vent run from your dryer through the floor and out the side of your basement. You where never even charged for that service because you stated that you would wait because the crawl space below your home was not insulated or heated yet and that you did not want cold air to come back into the house in the winter. You have submitted a text that in your wife's own words states that I tried to call you back several times but you both never answered. A message was left on your voice mail explaining the reason for the additional charges as well because of the more involved work we had to perform. You called me back and gave me the go ahead to do it right. I asked who did your electrical in your kitchen and you did not want to tell me who this was. As a contractor I was going to report them on your behalf because of the dangerous work they did. I than found out later it was your self that performed the work so we helped you correct your mistakes. We have done nothing but provide the services we were paid for and worked hard to make your home safe. I have placed a call to the Delafield city planners office to insure the proper permits were pulled for all the structural walls that you have moved in your home with out their approval. This is a serious problem and could cause injury or even death. After it has become very clear that you will lie and try to lay blame on us for other work we did not do for you in your home we feel we needed to do this to protect our selves from any future problems. Againwe have already submitted this invoice to allied collections and will pursue this matter under every legal avenue that is available to us to recover your un paid invoice. My police record as you call it is public record and yes when I was allot younger I made some personal decisions that we not a good choice. In the process I harmed my self and no one else. I am almost years old Sir and a father of 4. I truly doubt any of us have come through life completely free of past mistakes. It is clear that this is going nowhere and you are not going to admit the truth. All I can say is I have many emails and all my final invoicesyou have paid us for everything you owed us except the last one that is no more than $500. We really encourage you to please submit final payment so that we can close this matter. The last thing we want to do is damage your credit but we also have the right to be paidYou haven't even provided the most current invoices. If I was to go by yours it shows you owing us was more than $500. Our records show that you owe under $500. We do not want more than you oweJust what is right!Thank you,*** ***414-254-2408BCH-HMD SP
I texted [redacted] several times and phoned as well about my complaints and requests to fix them. He is very well aware of my dissatisfaction with his work at the end of the project, which is why he won't respond to my texts or calls. He did speak to my wife while I was present and told her he would fix the dryer vent issue which he failed to do. The attached email is the first time I was notified of the outstanding balance, not in July as he claims. Also, the invoice does not show which items have been paid for and which haven't. All previous invoices have been paid in full. I haven't gone through the entire invoice but right away I noticed that on the original invoice I was charged $55 for the gas dryer line install. On the most recent (fake) invoice the charge was increased to $110. That item had been paid for and settled. This invoice seems fake and fraudulent. Why are the invoice amounts changing after the bill has been paid?
Again, [redacted], you are not competent enough to fix the work you started. You intentionally ran a dryer exhaust vent into my houses HVAC system risking my families health and safety as well as presenting a structural problem with my house by dumping extremely humid exhaust back into the house. There is no way I would let you back in my house to fix the issues. Please remit the $1000 to compensate me for your dangerous and faulty work.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We always warranty our work. We never recieved contact from Evan regarding his stairs. When we originally did the work he wanted us to refinish the stairs. After removing the carpet, it was our recommendations that the stairs be recarpeted. Evan did not want carpet. The only other option was to use...
vynal. This material was installed to industry standards. We would need to inspect the clients claim and make a decision from that point. We can not make a decision on weather the product has not held up or it is client neglect as the result in the vynal not holding up. We have yet to recieve a call back from this client. TThank you,[redacted]
To whom it may concern,I have spoke with Mr. [redacted] on several separate occasion through out our working relationship as he was our main point of contact. I am willing to address several of the topics Mr. [redacted] has addressed in his complaint. First of all we never received any...
complaints from Mr. [redacted] in any way about his dissatisfied service he received all the while we worked in his home. Our work load was finished on or before July 4th 2015. I ask that he simply supply any and all email requests of service that he may have sent us in the past. I do have other emails from Mr. [redacted] in regards to us adding other requested work. I guess I am having a hard time understanding if he was so unhappy with our quality of work and/or the safety in how we performed these repairs why he would continue to use our services and ADD more work to our initial bid for services. We have never received any complaints from Mr. [redacted] until we submitted a past due bill very small as it was for service rendered. This bill was submitted via email to Mr. [redacted] and we never received an email back but we did how ever in the following days receive a complaint via yelp.com we reached out several times to Mr. [redacted] by phone but never were able to make contact with him. Again we sent another bill of past due amount on September the 14th 2015 asking for final payment and now we are receiving this complaint from the Revdex.com. At this time we are denying his request for a refund of $1000.00 dollars and again ask that he please pay the outstanding invoice to prevent this matter from ending in collection efforts.Thank you,[redacted]BCH-HMD SP414-254-2408
I reject [redacted]'s assertion that I owe him $400 on balance. He submitted an invoice for approximately $3900 and I have paid him approximately $5500 (with PayPal and cashed check records to prove it). Also, [redacted] never completed some of the work as noted earlier, as well as illegally improperly installing the dryer vent. Both of which have cost me approximately $1000 to remedy. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We have made contact with [redacted] and after close inspection it is very clear that the damage in question is because a window that is located in the hallway in question was left open and water was then able to build up on the stairs. No product we would have used would cause the wood stairs to buckle and worp. At this time we are not able to make these repairs under the warranty offered after installation because of damage caused by the clients own neglect. Thank you,[redacted]
414 254 2408Renonation corp.