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K-9 Central

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K-9 Central Reviews (1)

To whom it may concern:I [redacted] and my Mother [redacted]; would to make a formal complaint against the negative customer service treatment and horrible comments given by K-9 central. Our first intention was to get the dog groomed at a place my Mom ([redacted])felt comfortable going to. After which were going to see the what his allergies looked like up close and determine what the next coarse of action if any available, we were to take for the dog ([redacted])on his yearly on going allergies in his eye. We have medicine for it; but he needs a grooming either way. Before we could express our plans to remedy the situation; and what she (the dog groomer owner )recommends to do for his allergies ; the owner first says "to have the dog put down" and before Mom could express anything she threatens my Mom with animal control. Mom came home crying; Not once but twice; once on the drop off and the pick up of the dog. When I realized what happen I felt I should call in hopes of shedding a little light on this situation but instead got a lot of yelling at and heard this stranger say and make very disrespectful undertones of my mothers credibility of dog ownership and as a person. This is very unacceptable; With my own past experience with Military and regulations, Respect is still to be given , Mom is not a private in the Military or a prisoner of which loses those privileges, of which a prisoner is dealt with on a daily basis. In this case she not a criminal she a Mother a handworker and a US. Senior citizen who deserves to be treated with respect; and deserves a letter of apology from this establishment .Thank you [redacted] / [redacted]US ARMY Retired (OIF)Desired SettlementMom ([redacted])Deserves to be treated with respect. As well as a letter of apology from this establishment should be given immediately.Business Response Sometimes the truth hurts and while I sympathize with the son on seeing his mothers feelings hurt, it doesn't excuse the fact that this is clear neglect. We've been grooming this dog for over 10 years.Its been over 2 years since he's seen a groomer of any kind which is evident of the full body mat over the dogs body.When the customers son called,he immediately started yelling at my people and continued calling about how we made his mom cry.We're animal lovers, that's why we've been doing this for over 15 years.Our first concern is for the animal.When we see an animal come to our shop in this condition we express our concerns with the owner and sometimes its not what they(the owner)wants to hear but must be addressed for the animals sake.Pictures and witnesses are worth a thousand words , which is why I've submitted this to the humane society and animal control.Thank you for your time. [redacted] owner Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This persons falsified information. Cleary this business needs to be shutdown,I groomed the dog my self. She lied .As far as ten years our family has not been with her that long at all. For the record the dog did receive damage to skin and to his paws. Not much to how she take care of the dog.As far as her dealing with me this lady became vey hostile towards anyone who challenge her demeanor , this lady has issue that Cleary need to be addressed, I feel and my family this individual is a threat towards our family and should be treated with caution. At this point I should not have to explain any further,but I definitely feel this business does have anterior motives. This is one business that is not a safe place for family to come.And for the record a Dr has seen the dog and has no complaint's again she is not credited to make any medical advise or criticism ,when she clearly does not have facts only a big mouth.

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Description: Pet Grooming

Address: 558 E Prater Way, Sparks, Nevada, United States, 89431-4649

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