K-9 Heart 2 Heart Communications

I am rejecting this response because:Shirley Hyatt did not review her refund/cancellation policy to me as she continually charged me for services as she stated in her response When we began working together, she verbally stated that she wanted to charge the money BEFORE we started working together because this was her policy Therefore, my understanding was that the phone conversations before the beginning of the year were for payment purposes Additionally, a majority of her response contains incorrect information I did not originally contact her concerning my dog's behavior but rather, a separate issue Later, I contacted her because my dog was quite sick Furthermore, I have not received any money from her for the loan or the work that I preformed for her I do not understand why she appears to believe that she has paid me that money back No money has been sent to me for either I am disappointed and angry that she would not pay me the money that she owes me and then lie about providing it to me I would like to know why she is saying that she has paid me and what evidence she has that she did

Miss *** initially contacted me for my services in late 2015/early for better understanding of her dog’s behavior. After that service was performed Ms*** contacted me again, mid November . After working with me a second time regarding her dog, Ms*** decided she
would like to learn and experience more of my methodology. At that time she was going to college to finish a degree pertaining to training and behavior of animals along with the desire to start her own company working with animals in the future, especially dogs. I worked with Ms*** as a private client for 4+ months, starting in November into mid March 2017. After completing the first series of lessons, Ms *** decided that she wanted to move forward with additional teaching. We defined each set of lessons with a choice at the end of going further. Ms *** wanted to move forward multiple times. With each new client and again at the beginning of each new session I go over my fee schedule, refund policies, and no guarantee. Ms *** agreed to my policies and she proceeded with paymentWe continued working together into March when Ms*** choose to sever our contractual agreement From the beginning and throughout the 4+ months Ms*** engaged my services, she was fully aware of my work, my methodologies, and my no guarantee/no refund policy. Ms Pebbles agreed to my policies and choose to engage my services. I verbally share( and it is posted on my website k9heart2heart.com which is a division of What's behind the behavior. Both names share the same website) with each of my clients before engaging in any type of workI also explain the what and the why's I have a no guarantee/no refund policy. If a client decides they no longer require my services, they may choose at anytime to sever our agreement/arrangement, yet no refund of any paid monies prior to their choosing to sever shall be refunded. The client cannot unlearn what I have taught them through my methodologies. An example would be you can pay for a Gym membership yet if you don't choose to keep going to the gym and exercising, the odds of you becoming strong and healthy are very low. It is up to you to keep following through with exercising not the Gym's responsibility.Ms.*** continued to want to learn more of my methodologies and thus choose to pay me for additional learning, clearly knowing she would not get a refund on any monies she paid me prior to her choosing to sever our agreement due to my no guarantee/no refund policy. Ms*** could have chosen to discontinued working with me at any time during the 4+ months, she did not choose to do so. Instead she chose to move forward continuing to work with me, as can be supported by the different times she initiated additional services over the 4+ months. Ms*** was very aware that any monies paid to me prior to the date she sought to sever our contractual agreement would not be refunded but forfeited. Ms*** was always aware of any and all charges in which she choose to use her credit cards to pay with so she could continue having my services. Each transaction generated a receipt that was emailed directly from my merchant services processing companyEach time prior to a money transaction happening, I again reiterated to Ms*** my no guarantee/no refund policy. The last monies I received from Ms*** was in early February 2017. A little over a month later in mid March Ms*** choose to sever our contractual agreement on her own accord, fully knowing she was not entitled to any refunds of any monies paid to me prior to mid March 2017.At such time, I did try to resolve Ms.*** sudden mind change about discontinuing our work together. I tried the most harmonious way I could to find a solution that would work for both of us. Although she had learned new methods and had already incorporated them into her life and her animal training she chose to bring a complaint against me and to file a grievance with the credit card companies asking for a refundCurrently her complaints are in arbitration through her credit card providers and my merchant service providers. This matter is still in arbitration. For arbitration, I provided examples from the over pages of documents and evidence which supports and shows all services were provided, received, and Ms*** was aware and agreed to my no guarantee/no refund policy.As to the loan and the $500.00 research work performed by Ms*** on my behalf, Ms*** has received the majority of the total amount due. Feel free to contact me at ###-###-#### with any questions or concerns.SincerelyShirley Hyatt

August 13, 2017 Dear Revdex.com; In regards to Ms. [redacted] complaint I have been in my current businesses for over 20 years(since the 1990’s). I have never had a complaint with Revdex.com. Prior to filing this complaint with Revdex.com Ms. [redacted] choose to file a complaint with her credit card provider to request a chargeback for monies Ms. [redacted] paid to my company for service(s) through her credit card(s). Having already filed with the credit card company Ms. [redacted] then choose to filed this complaint with Revdex.com,  before the arbitration ruling.  Having this matter resolved through arbitration was her choice.  I responded to the complaint, provided documentation that proved services were rendered and that Ms. [redacted] was aware and agreed to my policies.  The arbitration ruled in my favor. Below you will find the respond I received from my merchant service provider(Elavon) regarding the status of the arbitration between Ms. [redacted] and my company. Service Cloud Case Number: n/a Shirley, Per our conversation, all four cases ([redacted]0) on card ending 8800 are closed in your favor. The issuing bank did not file with VISA. Thank you, Kim  Feel free to contact me with any questions or concerns. Kind regards, Shirley Hyatt