K & A Appliance, Incorporated

---- Forwarded message ----------From: KA Appliance< [redacted] >Date: Wed, Apr 27, at 11:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] Good Morning [redacted] Complain ID [redacted] Here is the email we received on April 13, From [redacted] where she retracts from her complain that was submitted on April 12, We have taken care of the issue Mrs [redacted] was having with her appliance purchased from usIf you need any further information from us please let us know.Thank youRosie---------- Forwarded message ----------From: info kaappliance.com < [redacted] >Date: Wed, Apr 13, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "ka.usedappliances" < [redacted] > ---------- Original Message ----------From: [redacted] < [redacted] >To: [redacted] Cc: [redacted] Date: April 13, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .Hi-I just wanted to let you guys know that I submitted this complaint in error based on a discussion I had with my wife, [redacted] , yesterday, before you guys had actually made it outThe situation has been frustrating (sounds like we were one of the lucky ones who got a bad washer out of the or so you've sold), and I filed in a rush.I already notified the Revdex.com that the complaint was filed in error and I'm sure they'll resolve that quickly, just like I'm confident you guys will resolve the washer issue for us quickly as well.Thanks for your understanding and sorry for the mis-filed complaint[redacted] ***---------- Forwarded message ----------From: [redacted] *** Date: Wed, Apr 13, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] < [redacted] >---------- Forwarded message ----------From: "Revdex.com" < [redacted] >Date: Apr 13, 8:AMSubject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Cc: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] Please click on the link below to access the online dispute resolution web site and read this messageClick Here to view the complaint If your email program does not support HTML copy and paste the link below into your browser [redacted] This is a ***-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at ###-###-####Thank you, Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) K StNW, 10th Floor Washington, DC 20005-Phone: ###-###-#### Fax: ###-###-#### Email: [redacted] Web: www.myRevdex.com.org

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: It is HIGHLY unethical, bordering on illegal to sell good with serial numbers removed I do not accept this response and I do not consider this issue resolved I want at the very least a partial refund, or we'll be meeting in court Regards, [redacted]

HelloOn 2/18/ [redacted] purchased and picked up a [redacted] refrigerator for which she paid $The GE refrigerator came with a Months warranty and as stated on our policy appliances with a warranty if in any given moment during the warranty period have any problems we will repair and if not repairable we will replace with something similar or of same valueIf customers chose to pick out the replacement item they are given the option to pick whatever they would likeIn this case [redacted] came into our store because unfortunately her refrigerator was not repairableWe always have an inventory of over refrigerators prices ranging from $to $ [redacted] liked and chose a refrigerator priced less than what she originally paid and as stated in the receipt she signed and agreed to the store credit [redacted] has been aware of our store policy as of the day she came to buy the [redacted] fridge on 2/18/She was also given this notice and written on her receipt that she signed on 5/14/She signed and was okay with this We delivered the replacement refrigerator on 5/5/and she was given warranty on the replacement refrigerator until 3/18/We stand by our warranty 100% and do our best to please all our customersIf there more info needed please contact Rosie at ###-###-####

Good AfternoonWe stand by our previous response we sent regarding this complaint.K & A Appliance inc

Good Afternoon*** ***'s father in law *** *** contacted K & A Appliance today 6/20/regarding an issue his daughter is having with the refrigerator she purchased from K & A Appliance on 2/16/The purchase did not take place on 3/1/as they state and the amount was not $it
was $Please see copy of their invoice number *** When *** ***'s father in law contacted us he informed us *** went out to do the repair and they were not able to because the refrigerator did not have the model or serial numberHe asked what we could do for him and we told him we could send the technician out tomorrow 6/21/or Wednesday 6/22/He said he did not want the serviceWe informed ** *** that the model number is on the invoice and his response was that he was not pleased with the answers he was given and that he would contact the policeAlthough the refrigerator is no longer under warranty we can still service the refrigerator*** *** is responsible for repair cost because the warranty was for months only. If you need any additional information from us please let us know. Thank youAylin S***

---- Forwarded message ----------From: KA Appliance<[redacted]>Date: Wed, Apr 27, 2016 at 11:02 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]Good Morning...

[redacted]Complain ID [redacted]Here is the email we received on April 13, 2016 From [redacted] where she retracts from her complain that was submitted on April 12, 2016. We have taken care of the issue Mrs [redacted] was having with her appliance purchased from us. If you need any further information from us please let us know.Thank youRosie---------- Forwarded message ----------From: info kaappliance.com <[redacted]>Date: Wed, Apr 13, 2016 at 9:32 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "ka.usedappliances" <[redacted]> ---------- Original Message ----------From: [redacted] <[redacted]>To: [redacted]Cc: [redacted] <[redacted].[redacted]>Date: April 13, 2016 at 9:22 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].Hi-I just wanted to let you guys know that I submitted this complaint in error based on a discussion I had with my wife, [redacted], yesterday, before you guys had actually made it out. The situation has been frustrating (sounds like we were one of the lucky ones who got a bad washer out of the 65 or so you've sold), and I filed in a rush.I already notified the Revdex.com that the complaint was filed in error and I'm sure they'll resolve that quickly, just like I'm confident you guys will resolve the washer issue for us quickly as well.Thanks for your understanding and sorry for the mis-filed complaint.[redacted]---------- Forwarded message ----------From: [redacted] <[redacted].[redacted]>Date: Wed, Apr 13, 2016 at 9:19 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>---------- Forwarded message ----------From: "Revdex.com" <[redacted]>Date: Apr 13, 2016 8:28 AMSubject: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: <[redacted].[redacted]>Cc: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]. Please click on the link below to access the online dispute resolution web site and read this message. Click Here to view the complaint If your email program does not support HTML copy and paste the link below into your browser [redacted] This is a [redacted]-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at ###-###-####. Thank you, Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) 1411 K St. NW, 10th Floor Washington, DC 20005-3404 Phone: ###-###-#### Fax: ###-###-#### Email: [redacted] Web: www.myRevdex...⇄

Good Morning [redacted]I'm sorry we took a while to get back to you. We are responding to the complaint about our warranty as the customer stated that our warranty is a joke. When the customer purchased the [redacted] washer and dryer set on 2/29/2016 the sales person showed her the stains that were on...

the seal and explained to her that they would not come off no matter what she would do and the customer still proceeded to purchase the set. The customer called the next day after she made the purchase to speak to a manager and explain that she washed the washer with bleach to try and remove the stains and that they would not come out. I explained to her that all of our appliances are cleaned and disinfected with strong chemicals and that those stains do not come out but that there is not a health hazard. I also explained to her if she wished to replace the boot/seal on the washer it will happen again because of the way the model was built. If the seal was leaking or torn that would be covered under warranty, but the stains on the seal are something that she knew before the purchase and it will happen again over time even if the seal is replaced with a new one. The customer was demanding that we replace the seal at no charge and I told her we would not because she was aware of the stains before she purchased the set, she then started using foul language because we would not agree to replace the boot for her at no charge. She kept insisting she wanted the
seal replaced and spoke to one of our technicians who told her we can service the
washer but that the stains will happen again.  We are not refusing to do any repairs on the washer. We just need her to understand that replacing the seal is not necessary for the washer to function properly as there is no leak or tear on the seal. If she would like us to replace the seal we can but she is responsible for parts and labor. On our policy we state clearly that some of our units are used. Please
see attachment signed by the customer. Please let us know if you need any additional information from us.Thank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  It is HIGHLY unethical, bordering on illegal to sell good with serial numbers removed.  I do not accept this response and I do not consider this issue resolved.  I want at the very least a partial refund, or we'll be meeting in court. 
Regards,
[redacted]

------- Forwarded message ----------From: [redacted] <[redacted]>Date: Fri, Jan 6, 2017 at 4:38 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com...

<[redacted]>I had replied same day that I filed this complaint, that the issue has been resolved with the business. I was informed that K and A have received this complaint. Can you please insure that this compaint is listed as resolved so that business does not have a negative and can continue with the stated resolution.Thank you[redacted]

HelloOn 2/18/16 [redacted] purchased and picked up a ** refrigerator for which she paid $503.50. The GE refrigerator came with a 13 Months warranty and as stated on our policy appliances with a warranty if in any given moment during the warranty period have any problems we will repair and if not...

repairable we will replace with something similar or of same value. If customers chose to pick out the replacement item they are given the option to pick whatever they would like. In this case [redacted] came into our store because unfortunately her refrigerator was not repairable. We always have an inventory of over 50 refrigerators prices ranging from $199 to $4500. [redacted] liked and chose a refrigerator priced less than what she originally paid and as stated in the receipt she signed and agreed to the store credit. [redacted] has been aware of our store policy as of the day she came to buy the ** fridge on 2/18/16. She was also given this notice and written on her receipt that she signed on 5/14/16. She signed and was okay with this.  We delivered the replacement refrigerator on 5/5/16 and she was given warranty on the replacement refrigerator until 3/18/17. We stand by our warranty 100% and do our best to please all our customers. If there more info needed please contact Rosie at ###-###-####