K A J Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Businesses like Lexus of Madison should not be out to take money from people that can't afford to lose itI hope they don't put anyone else under this stress and I will do my best to let people know they lie and cheat people out of money for their mistakesVery unorganized dishonest dealership

To Whom It May Concern, We have attached the state inspection and the buyers order that reflect the vehicle was AS IS and the customer knew it was an AS IS vehicle at the time of purchase. We have had third party mechanics look at it as well kept it for an extended period to ensure the vehicle was quite safe. In fact, since we have bought the vehicle back we have not seen an issue with the vehicle nor could we ever duplicate the problem. The loaner vehicle was provideded no cost to address the customers concerns but once we decided to buy the vehicle back so our guest could purchase a new one we asked to get the vehicle back. The guest did not want to return the vehicle as it was an inconvenience to them which is understandable since they had to unpack all the camping gear in it. The registration was renewed for that vehicle on 05/19/and it was out on loaner to them from 06/10/to 07/11/and approximately miles was driven on it during that time frame. We have paid off the vehicle including the taxes and registration and feel we have met our responsibilities above and beyond. Respectfully Todd C*** ***Lexus of Madison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Businesses like Lexus of Madison should not be out to take money from people that can't afford to lose it. I hope they don't put anyone else under this stress and I will do my best to let people know they lie and cheat people out of money for their mistakes. Very unorganized dishonest dealership.

To Whom It May Concern,When this client bought the vehicle the was listed as AS IS and a state inspection was done on the vehicle.  Client had some steering issues and rode rough so we took the vehicle back after several weeks to inspect the vehicle.  We gave the client a brand new Lexus...

to drive while we had the vehicle.  Client wanted us to keep the vehicle for a longer period and we also said we would send it to a GM dealership to also have them inspect the vehicle.  We could not duplicate the issue and found the vehicle to be in good working order.A few week later the vehicle arrived back to the delaership and we kept for a little over two weeks becuase the new complaint was it stalled several times and the brakes went out.  All systems checked out and we kept the vehicle longer and had some technicians to review the problem but could not duplicate the issues again.  the client also got to drive a Lexus for a loaner vehicle during this time frame.We have agreed to pay the additional costs of service bills, pay the vehicle off at her lender and all taxes associated with the registering of the vehicle.   Regards, Todd C[redacted]