There were several mix ups, however Greg with Meadow Farms assumed responsibility of the debacle and personally made sure everything was straightened out I was not looking for a refund, but Greg took the extra step by making a wrong wright for a customer The tree was planted, my wife is happy therefore I am happy I consider the incident rectified and closed Thank you again Greg for making this happen Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Thu, Nov 12, at 12:PMSubject: UPDATES ON MY COMPLAINTS # [redacted] AND # [redacted] To: [email protected] 2015To Whom It May Concern, I received a phone message on November with a cryptic message suggesting it was concerning my landscaping I immediately called the number provided, though it was after hours on Tuesday,November, leaving my name and expecting a call back on Wednesday, November By hours on Wednesday I had not received the expected callback and fearing yet another delay, I called three more times finally getting through to Customer Service who assured me that I would be contacted before close of business The callback "before close of business" never happened In frustration I called again today and talked to Regina Silver, a phone answer person, and Tim P [redacted] , a Manager MrP [redacted] assured me that the original call was to schedule a time to do the work on my yard (he did not acknowledge that he had received a copy of my second complaint from Revdex.com) but could not, at this time, actually schedule anything suggesting another callback to schedule work next week or the week after (Thanksgiving week) Is it unreasonable for me to expect that a Manager in the landscaping department should be able to schedule work to be done? I have no confidence that Meadows Farms wants to resolve the issues associated with the shoddy work they did in June and, with the holidays approaching, I can't commit to being available for an extended period while they delay the work to be done even further into the future.Since I have not received any feedback from you on the status of these complaints, I worry nothing is being done by anyone to help me in the matter Please advise me on the next course of action available to me since the company is not even acknowledging that my second complaint notes that a desired resolution is a refund.I can be contacted via e-mail, phone ( [redacted] at home or [redacted] cell) or letter to the address stipulated in my complaint Thank you for your time and effort[redacted]
With multiple locations, there was confusion about where our installation crew could find this treeAfter several attempts, finally the tree was found and plantedWe have apologized to this customer for the aggravation, and we are processing a full refund for the tree, delivery, and installation laborThe tree will remain under warranty
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason
why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I already had the store manager, MrRussell M*** remove purchase from my credit card So store owes me nothing
Regards,
*** ***
Complaint #***I believe that the visit by our manager on August 3, has partially resolved this issueWe have agreed that several trees are dead and that repairs are needed to sod and gravel areasAlso, some mulch is required in areas where it was thinly installed, and a fig shrub
and peony are required to replace ones damaged in the original installationThis work will be performed when temperatures are cooler (rather than in mid August) as long as dogwoods of suitable quality are availableIf not, the dogwoods will be available in late October when they begin dormancy and new trees can be safely transplantedIf there is a delay in planting the dogwoods, we will allow, at the option of the customer, a refund for the cost of the trees until they are delivered and planted.The unresolved issue at this point is the $expense incurred by the customer to follow up on work that was installed by Meadows FarmsIt is unfortunate that we were not contacted until much later to let us know of the dissatisfaction with parts of the project, and that we were not allowed to react and offer our solutionsInstead, the repair work was contracted without bringing these problems to our attentionHowever, the customer's request to be compensated with additional products is reasonable, and we will agree to this condition to go along with replacement plants that have already been agreed uponThe customer spells out several options in his complaint, and I am certain that we will be able to come to a quick agreement based upon these suggested resolutions. Once agreement is indicated, we will follow up with the customer to work out specific details and dates for this work to be performedI am certain that we will have no problem determining adequate compensation for the $expense that will satisfy the customer
Date: Fri, Sep 9, at 10:AMSubject: *** complaintTo: ***@myRevdex.com.orgThe complaint from *** *** *** on 8/15/regarding our singular location failing to honor an advertised sale price was privately resolved with *** *** received the “Desired
Outcome/Settlement” that he listed in his initial complaint to the Revdex.com. Thank you,Alyssa C
Following our April 7,
2016 landscape installation our landscape designer was notified of several
issues with the project. Our designer assured that the issues would be
addressed, and later, per conversations with our office, a manager visited
April 14 (this morning) and wrote a list of items...
that required correction. We
will contact the customer today to arrange a date for our crew to make these
corrections.
Two perennial varieties
were not in stock at the time of the initial planting, which is not unusual in
early spring when deliveries of tender plants are often delayed due to the threat
of freezing temperatures. These will arrive later this week. If these arrive in
time to be planted by the crew doing the corrective work the project will be
completed in this visit.
Dave R[redacted] VP Landscape
Department
There were several mix ups, however Greg with Meadow Farms assumed responsibility of the debacle and personally made sure everything was straightened out. I was not looking for a refund, but Greg took the extra step by making a wrong wright for a customer. The tree was planted, my wife is happy therefore I am happy. I consider the incident rectified and closed. Thank you again Greg for making this happen.
Regards,
[redacted]
With multiple locations, there was confusion about where our installation crew could find this tree. After several attempts, finally the tree was found and planted. We have apologized to this customer for the aggravation, and we are processing a full refund for the tree, delivery, and installation...
Our last communication from Revdex.com was that the customer had not responded to our proposed resolution offering replacement trees as we had agreed, or a refund for the cost of the trees to be planted. Meadows Farms is obligated by warranty to replace the trees, so without a response from the customer we tried to contact him to schedule a planting date once the tree were delivered to us. The customer alludes to a response that the Revdex.com does not acknowledge, and Meadows Farms has not received. If we had received this response we would not have attempted to contact the customer, but would have processed the refund for the trees that are still to be planted. It is impossible to verify the chain of events following our initial call to schedule this work, but it seems very clear the customer does not want to work with us to plant the trees. Our records show that we were to plant three dogwoods at $299 each, one liriope at $13.50, and one peony at $64. In addition, we were to replace a fig shrub that was damaged. Although the fig we were using for replacement is valued under $100. for the purposes of this refund I will value it at $200. There is also a small amount of gravel that is valued at $50. The total refund is $1,224.50. This is the full amount paid by the customer for the items that are in dispute. As soon as the customer acknowledges approval for this amount I will process the check for the refund.
To Whom It May Concern:We will refund [redacted] the $4.34 and have already addressed the issue internally. Please accept my apologies for the mishandling of the situation in the first place.Thank you,Jay M[redacted]President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted]@[redacted].com>Date: Thu, Nov 12, 2015 at 12:42 PMSubject: UPDATES ON MY COMPLAINTS #[redacted] AND #[redacted]To: [email protected] November 2015To Whom It May Concern, I received a phone message on 9 November 2015 with a cryptic message suggesting it was concerning my landscaping. I immediately called the number provided, though it was after hours on Tuesday,10 November, leaving my name and expecting a call back on Wednesday, 11 November. By 1300 hours on Wednesday I had not received the expected callback and fearing yet another delay, I called three more times finally getting through to Customer Service who assured me that I would be contacted before close of business. The callback "before close of business" never happened. In frustration I called again today and talked to Regina Silver, a phone answer person, and Tim P[redacted], a Manager. Mr. P[redacted] assured me that the original call was to schedule a time to do the work on my yard (he did not acknowledge that he had received a copy of my second complaint from Revdex.com) but could not, at this time, actually schedule anything suggesting another callback to schedule work next week or the week after (Thanksgiving week). Is it unreasonable for me to expect that a Manager in the landscaping department should be able to schedule work to be done? I have no confidence that Meadows Farms wants to resolve the issues associated with the shoddy work they did in June 2015 and, with the holidays approaching, I can't commit to being available for an extended period while they delay the work to be done even further into the future.Since I have not received any feedback from you on the status of these complaints, I worry nothing is being done by anyone to help me in the matter. Please advise me on the next course of action available to me since the company is not even acknowledging that my second complaint notes that a desired resolution is a refund.I can be contacted via e-mail, phone ([redacted] at home or [redacted] cell) or letter to the address stipulated in my complaint. Thank you for your time and effort......[redacted]
There were several mix ups, however Greg with Meadow Farms assumed responsibility of the debacle and personally made sure everything was straightened out I was not looking for a refund, but Greg took the extra step by making a wrong wright for a customer The tree was planted, my wife is happy therefore I am happy I consider the incident rectified and closed Thank you again Greg for making this happen Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Thu, Nov 12, at 12:PMSubject: UPDATES ON MY COMPLAINTS # [redacted] AND # [redacted] To: [email protected] 2015To Whom It May Concern, I received a phone message on November with a cryptic message suggesting it was concerning my landscaping I immediately called the number provided, though it was after hours on Tuesday,November, leaving my name and expecting a call back on Wednesday, November By hours on Wednesday I had not received the expected callback and fearing yet another delay, I called three more times finally getting through to Customer Service who assured me that I would be contacted before close of business The callback "before close of business" never happened In frustration I called again today and talked to Regina Silver, a phone answer person, and Tim P [redacted] , a Manager MrP [redacted] assured me that the original call was to schedule a time to do the work on my yard (he did not acknowledge that he had received a copy of my second complaint from Revdex.com) but could not, at this time, actually schedule anything suggesting another callback to schedule work next week or the week after (Thanksgiving week) Is it unreasonable for me to expect that a Manager in the landscaping department should be able to schedule work to be done? I have no confidence that Meadows Farms wants to resolve the issues associated with the shoddy work they did in June and, with the holidays approaching, I can't commit to being available for an extended period while they delay the work to be done even further into the future.Since I have not received any feedback from you on the status of these complaints, I worry nothing is being done by anyone to help me in the matter Please advise me on the next course of action available to me since the company is not even acknowledging that my second complaint notes that a desired resolution is a refund.I can be contacted via e-mail, phone ( [redacted] at home or [redacted] cell) or letter to the address stipulated in my complaint Thank you for your time and effort[redacted]
With multiple locations, there was confusion about where our installation crew could find this treeAfter several attempts, finally the tree was found and plantedWe have apologized to this customer for the aggravation, and we are processing a full refund for the tree, delivery, and installation laborThe tree will remain under warranty
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason
why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I already had the store manager, MrRussell M*** remove purchase from my credit card So store owes me nothing
Regards,
*** ***
Complaint #***I believe that the visit by our manager on August 3, has partially resolved this issueWe have agreed that several trees are dead and that repairs are needed to sod and gravel areasAlso, some mulch is required in areas where it was thinly installed, and a fig shrub
and peony are required to replace ones damaged in the original installationThis work will be performed when temperatures are cooler (rather than in mid August) as long as dogwoods of suitable quality are availableIf not, the dogwoods will be available in late October when they begin dormancy and new trees can be safely transplantedIf there is a delay in planting the dogwoods, we will allow, at the option of the customer, a refund for the cost of the trees until they are delivered and planted.The unresolved issue at this point is the $expense incurred by the customer to follow up on work that was installed by Meadows FarmsIt is unfortunate that we were not contacted until much later to let us know of the dissatisfaction with parts of the project, and that we were not allowed to react and offer our solutionsInstead, the repair work was contracted without bringing these problems to our attentionHowever, the customer's request to be compensated with additional products is reasonable, and we will agree to this condition to go along with replacement plants that have already been agreed uponThe customer spells out several options in his complaint, and I am certain that we will be able to come to a quick agreement based upon these suggested resolutions. Once agreement is indicated, we will follow up with the customer to work out specific details and dates for this work to be performedI am certain that we will have no problem determining adequate compensation for the $expense that will satisfy the customer
Date: Fri, Sep 9, at 10:AMSubject: *** complaintTo: ***@myRevdex.com.orgThe complaint from *** *** *** on 8/15/regarding our singular location failing to honor an advertised sale price was privately resolved with *** *** received the “Desired
Outcome/Settlement” that he listed in his initial complaint to the Revdex.com. Thank you,Alyssa C
Following our April 7,
2016 landscape installation our landscape designer was notified of several
issues with the project. Our designer assured that the issues would be
addressed, and later, per conversations with our office, a manager visited
April 14 (this morning) and wrote a list of items...
that required correction. We
will contact the customer today to arrange a date for our crew to make these
corrections.
Two perennial varieties
were not in stock at the time of the initial planting, which is not unusual in
early spring when deliveries of tender plants are often delayed due to the threat
of freezing temperatures. These will arrive later this week. If these arrive in
time to be planted by the crew doing the corrective work the project will be
completed in this visit.
Dave R[redacted] VP Landscape
Department
There were several mix ups, however Greg with Meadow Farms assumed responsibility of the debacle and personally made sure everything was straightened out. I was not looking for a refund, but Greg took the extra step by making a wrong wright for a customer. The tree was planted, my wife is happy therefore I am happy. I consider the incident rectified and closed. Thank you again Greg for making this happen.
Regards,
[redacted]
With multiple locations, there was confusion about where our installation crew could find this tree. After several attempts, finally the tree was found and planted. We have apologized to this customer for the aggravation, and we are processing a full refund for the tree, delivery, and installation...
labor. The tree will remain under warranty.
Our last communication from Revdex.com was that the customer had not responded to our proposed resolution offering replacement trees as we had agreed, or a refund for the cost of the trees to be planted. Meadows Farms is obligated by warranty to replace the trees, so without a response from the customer we tried to contact him to schedule a planting date once the tree were delivered to us. The customer alludes to a response that the Revdex.com does not acknowledge, and Meadows Farms has not received. If we had received this response we would not have attempted to contact the customer, but would have processed the refund for the trees that are still to be planted. It is impossible to verify the chain of events following our initial call to schedule this work, but it seems very clear the customer does not want to work with us to plant the trees. Our records show that we were to plant three dogwoods at $299 each, one liriope at $13.50, and one peony at $64. In addition, we were to replace a fig shrub that was damaged. Although the fig we were using for replacement is valued under $100. for the purposes of this refund I will value it at $200. There is also a small amount of gravel that is valued at $50. The total refund is $1,224.50. This is the full amount paid by the customer for the items that are in dispute. As soon as the customer acknowledges approval for this amount I will process the check for the refund.
To Whom It May Concern:We will refund [redacted] the $4.34 and have already addressed the issue internally. Please accept my apologies for the mishandling of the situation in the first place.Thank you,Jay M[redacted]President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted]@[redacted].com>Date: Thu, Nov 12, 2015 at 12:42 PMSubject: UPDATES ON MY COMPLAINTS #[redacted] AND #[redacted]To: [email protected] November 2015To Whom It May Concern, I received a phone message on 9 November 2015 with a cryptic message suggesting it was concerning my landscaping. I immediately called the number provided, though it was after hours on Tuesday,10 November, leaving my name and expecting a call back on Wednesday, 11 November. By 1300 hours on Wednesday I had not received the expected callback and fearing yet another delay, I called three more times finally getting through to Customer Service who assured me that I would be contacted before close of business. The callback "before close of business" never happened. In frustration I called again today and talked to Regina Silver, a phone answer person, and Tim P[redacted], a Manager. Mr. P[redacted] assured me that the original call was to schedule a time to do the work on my yard (he did not acknowledge that he had received a copy of my second complaint from Revdex.com) but could not, at this time, actually schedule anything suggesting another callback to schedule work next week or the week after (Thanksgiving week). Is it unreasonable for me to expect that a Manager in the landscaping department should be able to schedule work to be done? I have no confidence that Meadows Farms wants to resolve the issues associated with the shoddy work they did in June 2015 and, with the holidays approaching, I can't commit to being available for an extended period while they delay the work to be done even further into the future.Since I have not received any feedback from you on the status of these complaints, I worry nothing is being done by anyone to help me in the matter. Please advise me on the next course of action available to me since the company is not even acknowledging that my second complaint notes that a desired resolution is a refund.I can be contacted via e-mail, phone ([redacted] at home or [redacted] cell) or letter to the address stipulated in my complaint. Thank you for your time and effort......[redacted]