K & A Sales Antique Appraisals

Initial Business Response /* (1000, 7, 2016/01/26) */
Hey there,
It looks like we responded to your email on 1/regarding your requests
We were able to get you setup with a replacement clip for your one bag Please check your email for the full repair process, getting that setup We do
have a store in Chicago, where once the repair is setup online, can accept the bag to be repaired, and ship it to our repair team here in San Francisco, or the bag can be sent our way via shipping methods
Hope that helps,
Brian Stires
TimbukCustomer Service Manager
(415) 252-

Hi,
I submitted the above-listed complaint against TimbukI'm happy to announce that I've been able to resolve the issueCould you please remove the complaint or, at a minimum, make note that the complaint has been resolved?
Thanks,

Initial Business Response /* (1000, 7, 2015/12/08) */
Hello,
This repair was already completed and returned back to the customer
Warm Regards
*** ***
Timbuk
Customer Service Manager

Initial Business Response /* (1000, 8, 2016/02/16) */
Contact Name and Title: ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@timbuk2.com
Hey ***,
Thanks for contacting Timbuk
I am sorry to hear your Copilot that there is some breakage in the frame
Sadly,
this does not fall under our warranty which covers manufactures defects like stitching coming undone; and is considered accidental damage caused by external forces If the Copilot was damaged while a bag was checked, the airlines are responsible for damage they caused Because the frame is integrated into the bag, we do not offer any replacement parts/pieces that would hep with this type of damage
If something else happens to the bag such as a torn seam or ripped strap, something related to the manufacturing of the bag, let us knowWe have your back!
Warm Regards
***
Timbuk
Customer Service Manager

Initial Business Response /* (1000, 7, 2016/01/05) */
Hello,
I have taken a look at your order, and can confirm there was only order placed, XXXXXXX I show a pending hold on your account placed on 12/ On 12/we shipped the order, and your card was actually charged for the item I don;t
show any other pending holds for this order We would typically see multiple pending holds if you had problems with your billing address matching your credit card statements All pending charges expire after 3-business days in the US
Hope That Helps,
Your TimbukPals