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K & K Heating/Cooling

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Reviews K & K Heating/Cooling

K & K Heating/Cooling Reviews (3)

Review: He installed a heating system with humidifier. He combined our forced air air-conditioning with heat to make it forced air heating as well. The Humidifier has not worked from day one. That was 500.00 of the 5500.00 that we paid. We went to put the air conditioning on and it did not work. We called in a separate company and they immediately shut our system down. K&K heating did not put a protective barrier between the heating element and cooling coils. The coils where burned and warped beyond repair. We have to get a new unit because of it which is costing us 3900.00. And they found that the humidifier was never hooks up to the heating system. It was installed on 11/19/13 and I have been trying to get him since the 21rst of November to rectify. He promised to come in February 2014 to fix but never showed up. The secondary company told us that the house could have burned down. He is no longer answering the phone nor responding to emails.Desired Settlement: We are looking for a refund to cover the damages that we are now paying to fix what was broken by him. We are looking for $4,000.00 in refund.

Business

Response:

first thing they did not pay for humidifier it was thrown in for free the evap cpoil wasn't moved the furnaces were just swaped out if anything this one was sharter and further away and a coil cost $180.00 so they are cheats from out of state trying to get money

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have attached the invoice which clearly shows that we were charged for the Humidifier. I also have emails that were sent starting Nov. 21st telling him it does not work. His installation caused extreme damage to our air conditioning to which the entire system had to be shut off because of a possible fire hazard until is could be properly fixed. If he does not rectify this with the refund of the 4000.00 + we had to pay out to fix the issue, I will have to take him to court. I have all the pictures and evidence as well as testimony from the company that fixed the issue that K&K was the cause. If we have to go to court it will be more then stated above. We are being more then fair seeing what we have been dealing with. His comment that we are people from out of state looking for money is completely uncalled for. We gave him numerous chances to fix what was wrong. He just blew us off. We had no other avenue to take. Regards, [redacted]

Review: I called K & K heating and cooling and spoke with [redacted] the owner. He came out and gave me an estimate of $3600 to install a new furnace (boiler). After speaking with my grandson, I decided that I had better check with [redacted] to verify the BTU and energy efficency. My grandson [redacted] called and spoke with [redacted]. For the $3600 he quoted the boiler to be installed was not energy efficent enough to totally eliminate my wood stove, the purpose of replacing the boiler. [redacted] told [redacted] he wanted a 100,000 BTU 98% Dunkirk boiler installed. [redacted] told him the price would be double. However he had a floor model, never used, Munchkin boiler he could install for $4200. [redacted] and I agreed with [redacted] that this price was sufficient. [redacted] explained to [redacted] explicitly that he did not want a rebuilt system, but a new one. After the install [redacted] came out to look at the furnace. There was gas leaking from the shut-off valve that [redacted] installed. We called the gas company and they came out to find the leak. Also there was water leaking from the connection of the line going into the pressure tank. [redacted] then decided we had better call the code enforcer to verify everything else was correct. Upon inspection there was a total of 15 things wrong with the furnace. Including the gas lines, water lines, electrical, exhaust and intake. Doing more research on the furnace we noticed the date manufactured was 2/2004. [redacted] called Heat Transfer Products, the company that makes Munchkin boilers and gave them the serial number. The company verified the date of manufacture was 2/15/2004. [redacted] insists that the furnace was made in 2011. When [redacted] called [redacted] to confront him about the issues and date, [redacted] became very irate and began swearing at him using very heavy vulgar language, threatened to have him charged with harassment, told him there is nothing wrong with the furnace and he's not doing anything about it more or less. [redacted] recorded this conversation, which upset [redacted] all the more.Desired Settlement: A full refund of $4200. The public to be aware that this company is more of a liability then a help to the community.

Review: kyle ketterer,came to my house and said he was going to put a new heating system in my house I gave him the down payment ,he said he be back in three days in the morning to install the furnace. he never came back took my money of a 1,000.00 and I have been calling ever since and he doesnt answer his phone this took place in oct 3rd.please stop him from stealing peoples money,Desired Settlement: I just want my money back,and he shouldnt do this

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Description: HEATING & AIR CONDITIONING, AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL, AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL, GENERATORS - ELECTRIC, GENERATORS - STEAM, AIR CONDITIONING EQUIPMENT - ROOM UNITS, AIR CONDITIONING REPAIR,

Address: 2157 Eden Evans Center Road, Eden, New York, United States, 14057

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