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K B & Sons Burner Service, Inc.

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Reviews K B & Sons Burner Service, Inc.

K B & Sons Burner Service, Inc. Reviews (4)

Complaint: ***
I am rejecting this response because: it's unprofessional how business was performed; when you take your auto for repair your supposed to contact your client and relay what the problem is, and how much is going to cost, none of that was done here at ***'s Auto repairAlso when work is done on your vehicle there should be a receipt in place so the customer can know what was doneI didn't even get a receiptI paid because I was left with no option but pay to get my vehicle..for it to stop working an hour later..When we took it to get it checked by Lithia, no work was done on my vehicle by ***'s Auto repair, what I was told that it was reset that's why it drove OK til it gave out again because the ignition was not fixedIt got fixed properly by LithiaTil this day it's been running smooth thanks to Lithia Dodge and their employees in repairing my vehicle***'s still won't acknowledge how they affected me financially and stress, I didn't only pay ***'s Auto repair but also paid a toll truck to take my vehicle to his shopAnd pay for a rental carAnd with the evidence that my vehicle didn't show repairs ***'s don't even show remorse of what they've done instead they feel harrass because of my complaint when I have the right to be upset.
Regards,
*** ***

With respect to Revdex.com To Whom It May Concern, I *** *** am responding back to case Id *** on regards to *** ***. Approximately on August 13,I spoke with Mr *** about reparing their Jeep, he then asked if he could bring in his Vehicle and asked how
much the tow would costI replied I wasn't sure,he then replied "I hope it ain't much.Right then I noticed that cost was an issueLater that day, a wreaker company brought in the vehicle, I started my ***l routine on checking on the vehicle to see if there we're any noticeable problemsI found out that the SP MODULE was bad, so I removed the dashboard to get to the part that needed to be removed and took it to the Lithia Auto SalesI asked Lithia Auto sales how much the part would costI received the invoice quote for the part @ 403.77, I then Proceeded to call Mrs *** *** to inform her the amount for the part I had already removedI called Mrs *** 2days later to let her know that their vehicle had been fixed and that the total cost would be parts and labor. I was under the impression that she was thrilled after I had saved her an substantial amount of money and her vehicle was working properlyLater then Mrs *** told me that the vehicle part was up for recallShe later came over to my shop which is located at *** ***, NOT *** *** like she had claimed. She then turned on the ignition 2-times to check if it was working properly. After her inspection Mrs *** was then satisfied in my work and agreed to pay for the work on her vehicle. Before she had left,we engaged in a Spanish conversation about our child Hood memories growing up togetherShe then thanked me and said she would return with the moneyThat same day she returned made the full payment of and left in her vehicle. Hours later she called to complain about her husband getting the key stuck inside ignition at Walmart, he left the Jeep. I informed Mrs *** to bring the vehicle in and I would check it for her @ no costShe then replied "great I will take in the morning"She never cameA few days later I received from Revdex.com inquiring a complaint and a request on a full refund on the amount of regarding Mrs ***. My son *** *** then called Mr *** and asked him about his Jeep and what the dealership had repaired,his response was he didn't know.My son then asked if he received a inspection receipt and his reply was noSo my son explained how was Mr *** or Mrs *** aware of what was done to their vehicle and if they replaced the same partMr *** reply was he didn't know. In conclusion it has come to my understanding that they didn't want to pay from beginning and want me to do free labor. If you need to contact please do @ *** Sincerely *** ***

I [redacted]  Am responding back to second letter  In regards to  Mrs. [redacted]   I would Like to say I do not appreciate your harassing comments about your accusations on saying my business is doing illegal activity. My Business is all legal, as for the misunderstanding of my son speaking with your husband my apologies I was mistaken on that one subject. In my defense I would like to say your vehicle was in proper working order at the time of your leaving other wise you would not have payed the amount owed. As a result of all this arguing I would like to refund the amount if 125.00 on this matter of the vehicle that you stated wasn't fixed. Now with agreement your are to stop your harassing comments and bashing my business on Revdex.com..I will no longer condone any business with you or your husband any longer. With all do respect [redacted]

Complaint: [redacted]
I am rejecting this response because:
My husband never spoke to Mr.[redacted]'s son. We also have the receipts of our ignition being fixed... it also has nothing with the charge. Didn't even get a receipt from Mr. [redacted]. The principle of the complaint he shouldn't have touched my jeep or worked on it without talking to us. Didn't even tell us how much before even working on it. Besides the point the Lithia Dodge found no evidence of work being done to our Jeep. This is bad practice of how they do their work... it's illegal what their doing.
Regards
[redacted]

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Address: 32 Pleasant Street, Rockport, Massachusetts, United States, 01966-2109

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www.eceair.com

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