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K C Investment Group Inc

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This letter is in response to the above referenced complaint The customer booked his reservation through an online booking company, not on the Kuhio Banyan website as stated in his complaint When he booked his reservation he had the option of booking a refundable or non-refundable
reservation He chose to book a non-refundable reservation, which qualified him for additional discounts off the cost of his reservation, but disqualified him from receiving a refund if he were tocancel or modify the reservation or I n the event he was a no-show.Also in the complaint,he mentions that on the websi te it statesthat the Kuhio Banyan is "Kid friendly", which is trueWe welcome customersof all ages,however an adult must accompany minorsWe are also a time-share property and many ofour Kuhio Banyan time-shareowners and *** *** guests bring their children and grandchildren with them when they stay with usAll of our rooms have a kitchenette so our customers can cook meals if they wish and we are in a great location and within walking distance of the beach, restaurants, and Waikiki attractions so this is a perfect place for families to stay.We lend out boogie boards, floaters, beach chairs, beach mats, beach towels, coolers, and umbrellas to our guests to use during their stay with us, which they truly appreciate.In the complaint that the customer filed he states that they have gentlemen 's club on the first floor There is a nightclub located on the propertyThis nightclub plays music and has a dance floor for people to dance, ff they wish,but it /S NOT a gentlemen's clubThe
nightclub is a tenant on the property, just like the Kuhio Banyan, but the nightclub ** NOT affiliated with the Kuhio Banyan in any way and neither are any of the other businesses on the property.This customer booked his reservation on February 10, and was scheduled to cheon April 23, 2016, however he failed to show up and check in as scheduled.On April 13, 2016, we received a call from an agent from the booking company on behalf of the customerThe agent stated that the customer would liketo be transferred to another branch of our hotel because we have a "gentlemen'sclub" on the propertyWe advised the agent that we do not have another property so we could not transfer the customer to another property and we told her that the nigh tclu b that is locatedon the property IS NOT a "gentlemen's club", it is a regular nightclub We reminded the agent that the customerbooked anon-refundable reservation so we would not authorize a refund should the customer chose to cancel the reservationA few hours later we received a call from another agent at thebooking company and we told that agent the same thing we told the first agent that called.This customer booked a non-refundable reservation and when doing so he acceptedthe terms that the he would not qualify for a refund in the event the reservation was cancelled, modified, or if he was a no-showThis informationwas reiterated on 04/13/when the twobooki ng agentscontacted us on the customers behalfIf we make a mistake or if we cause thereto be asituation that would warrant a refund, we will make an exception and issue a refundIn this case however, we did not make a mistake and we did not do anything that would warrant a refund to the customer.The complaints filed by this customer are and even though we informed both of the booking agents that the information was incorrect and that the customer did not qualify for a refund, he still chose not to check in and utilize the reservation that he bookedWe have been in business a long time and our customers of alleges and employees have always been safe and there has never been a "gentlemen' s club" on the property It is unfortunate that the customer chose not to use the reservation that he bookedThe Kuhio Banyan fulfilled its obligation to the customer byreserving a room for the dates that he requested and therefore will not be issuing a refund to the customer.If you have any questions regarding this matter,please do not hesitate to contact this office

The ***'s are mistaken that they were under a year lease The Kuhio Banyan Owners Association was given a year lease extension thru March However, if the ***'s do not want to continue with their ownership we will draft a re-conveyance document to return title back to the
Kuhio Banyan Owners Association Mrand Mrs*** will have use through the year as long as they pay their 4th Quarter maintenance fees in the amount of $ They will then have no further obligation nor further use at the Club as long as they sign before a notary the re-conveyance document I will instruct the Management Company to go ahead and prepare the re-conveyance document and mail to the ***'s at *** *** *** *** ** ***.Sincerely yours, Angie R***Kuhio Banyan Accounting Manager

Thank you very much to the Revdex.com for reviewing our complaint regarding the Kuhio Banyan Owners Association and the automatic extension to our 20 year lease, due to the 30 year extension granted to them thru March 2040. We were not mistaken regarding the 20 year lease we agreed upon back in December of1995.However, moving forward,we will sign the re-conveyance document before a notary upon receipt, returning the title back to the Kuhio Bayan Owners Association. As we have done for the past 20 years, we will comply with our obligation and pay any outstanding fees due, referring to the final 4th Quarter 2016 maintenance fees in the amount of $205.Again, we appreciate your prompt attention in this matter.

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Address: 20230 S Greenway St, Southfield, Michigan, United States, 48076

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