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K C Martin Automotive Service Company

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K C Martin Automotive Service Company Reviews (3)

Revdex.com, RE: Complaint# [redacted] In regards to the complaint filed we dispute the customers position that we refused to do anything about theproblemOn two occasions the customer brought the car in complaining of lack of power when trying toaccelerateUpon driving the vehicle and checking into the customers complaint we could not find any issue withthe transmission (no codes, fluid full and condition good) but the engine did feel sluggishThe second time shevisited us we drove the car with her tor around a half hour, cleaned the throttle body, mass air flow sensor, andair finer on the vehicle free of charge and recommended that she returned if she continued to experienceproblemsThe next interaction we had with the customer were the letters that are attached accusing us of notdoing anything about her problemThe transmission was under warranty via the KIA dealer that we purchasedthe unit from but without having any transmission related codes or any sign of transmission failure in the fluid wecould not replace the transmission at that timeWe would have covered any repairs needed to the transmissionunder warranty if we were able to confirm a transmission problemThe customer has never returned to see usand frankly her attitude towards us and the assumption that we were unwilling to warranty the repairs wasinsultingEssentially she determined that something was wrong with her transmission which we could notconfirm, and appeared to be related to an engine run issueWe attempted to explain that with the information wehad, KIA would not provide a warranty replacement at that time, but, if in fact it was later determined (during thewarranty period) that the transmission was not working properly we would absolutely make the repairs underwarranty In this case the customer made many preconceived assumptions that we were not going to, or unwilling to workwith herHowever, we actually went above and beyond to take the time, free of charge, to check into the issuesshe was havingI cannot speak to what issues the car may have experienced since she last came in on 1/28/15as the customer never called us or came in alter thatWe take very special care to try and provide the bestservice possible here, but when a customer is unwilling to work with us and displays the type of accusatory anddownright rude attitude that this customer did, there frankly is not much we can doAgain, we never said that wewould not warranty the repair but in order to do so we had to confirm a problemThe customer never came backafter that

Complaint: [redacted]I am rejecting this response because: When I went back the second time, their mechanic agreed the car was doing what I said it was but that they did not consider it bad enough to call it a bad transmission. The fact that it is now failing after only 1 year, to me, is proof enough that I was correct.  Their attitude was the reason I was "rude" as he puts it.  I have driven over 14 different cars in my lifetime, foreign and domestic and I know when a transmission is not working correctly.  Telling me to give my car more gas when I said it shuttered like it was in the wrong gear is an example of their attitude.  I knew what kind of response I would get because this is how they treated me when I brought the car in. 
Sincerely,[redacted]

Revdex.com,
RE: Complaint# [redacted]
In regards to the complaint filed we dispute the customers position that we refused to do anything about theproblem. On two occasions the customer brought the car in complaining of lack of power when trying toaccelerate. Upon driving the vehicle and...

checking into the customers complaint we could not find any issue withthe transmission (no codes, fluid full and condition good) but the engine did feel sluggish. The second time shevisited us we drove the car with her tor around a half hour, cleaned the throttle body, mass air flow sensor, andair finer on the vehicle free of charge and recommended that she returned if she continued to experienceproblems. The next interaction we had with the customer were the 2 letters that are attached accusing us of notdoing anything about her problem. The transmission was under warranty via the KIA dealer that we purchasedthe unit from but without having any transmission related codes or any sign of transmission failure in the fluid wecould not replace the transmission at that time. We would have covered any repairs needed to the transmissionunder warranty if we were able to confirm a transmission problem. The customer has never returned to see usand frankly her attitude towards us and the assumption that we were unwilling to warranty the repairs wasinsulting. Essentially she determined that something was wrong with her transmission which we could notconfirm, and appeared to be related to an engine run issue. We attempted to explain that with the information wehad, KIA would not provide a warranty replacement at that time, but, if in fact it was later determined (during thewarranty period) that the transmission was not working properly we would absolutely make the repairs underwarranty.
In this case the customer made many preconceived assumptions that we were not going to, or unwilling to workwith her. However, we actually went above and beyond to take the time, free of charge, to check into the issuesshe was having. I cannot speak to what issues the car may have experienced since she last came in on 1/28/15as the customer never called us or came in alter that. We take very special care to try and provide the bestservice possible here, but when a customer is unwilling to work with us and displays the type of accusatory anddownright rude attitude that this customer did, there frankly is not much we can do. Again, we never said that wewould not warranty the repair but in order to do so we had to confirm a problem. The customer never came backafter that.

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Address: 4829 196th St SW # A, Lynnwood, Washington, United States, 98036-6499

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