Complaint: [redacted] I am rejecting this response because: The response is not trueYes it is a newly constructed property, but it wasn't the builders responsibility to make the place move in ready for usWe didn't sign a contract with the builder, we signed it with K Clark property management, we pay K Clark rent every month not the builderIt's just like them to push the blame on someone elseReally? Come on! You had to coordinate the issue of having a carpet cleaned, dirty walls, garage door openers, etcwith the builder? NoAlso although the sink issue I can understand you would have to get with the builder on, but they had weeks from the time we signed the lease to the time we moved in to get that doneThey should take responsibly for theirselves for once, since they're so "professional"I will however accept their offer on waiving the "lease violation" but what about the lawn service fee?! How did they come to the conclusion that pulling weeds from my lawn that they claim were over grown cost $120? I could get my entire yard done for $ Regards, [redacted]
The tenant had called in a work order and we took the necessary steps to notify the Owner of the property regarding the repair and scheduled our maintenance man to go out to the property According to the complaint the tenant was told that the maintenance man would only be there for minutes; this is untrue because our office staff had no knowledge of where the smell was coming from, what caused it, or how long it would take to get the issue resolved On one visit to the property the maintenance man was unable to get into the property Due to his high volume of calls he had to reschedule entry into the property to assess the issue Once entry was made, all the plumbing in the bathroom was checked for leaks Although no leaks were found the maintenance man did investigate the walls, roof, etc.for any mold issues and none were found The maintenance man contacted our office and suggested that the wax ring on the toilet may be worn which could possibly be causing a slight smell Authorization was made and the toilet was removed in order to make the repair The toilet was reinstalled and the repair was complete The following day one of our staff members contacted the tenants and they stated that everything was fine
First of all, being that this property is newly constructed; we de do have to contact the builder for any outstanding issues for our tenants The builder has attempted to schedule the repairs with the tenant on several occasions and we have relayed that information to the tenant as well We scheduled one of our own maintenance members to visit the property today to address the doorbell and the overspray but did not get an answer at the door Our maintenance member did leave a blue door tag on the property today to schedule the repairs for tomorrow morning at a.m Both issues will be completed before the end of the day tomorrow, Friday March 13, The authorization regarding cable at the property for the living room and master bedroom has been discussed with the tenant.As far as the tenant's charge for the lease violation is concerned we are simply managing the property to the best of our ability Whether it's a complaint from a neighbor or a city violation we have to protect our clients property against any negativity and uphold our contract We are unable to remove the charge for the lawn service as it is stated in the tenant's lease to maintain yard, weeds, shrubbery, etcon a weekly basis We have attached before and after pictures of the tenant's lawn to support the charge We hope to maintain a professional and friendly relationship with our tenant and will follow up with the tenant to make sure everything is completed to their satisfaction
Complaint: [redacted] I am rejecting this response because: the claim that K Clark property management is always friendly and respectful during phone calls is a flat out lie! I must admit that MrClark and Mrs [redacted] are always polite and respectful but the secretary who answers the front desk is often disrespectfulIt is true that a voicemail was left on my cell phone in regards to repairs to be made on my home and when I called back I was given a SPECEFIC time and date of service, I took a day off from work to ensure I was home when the technicians arrived, when no one showed during the scheduled time of Monday December between the hours of 8:00am and 12:pm ( noon) I called K Clark property management to inquire about what went wrong, the disrespectful secretary offered no explanation and in a very matter of fact manner informed that a technician was "should" be at my residence either that day or the nextWhen I tried to express my frustration about the situation to the disrespectful secretary about the lack of communication I wad cut of MID SENTENCE and place on hold! That is Very disrespectful and unprofessional!! My main is the lack of quality customer service as pointed out on my original complaint I understand there are gonna be scheduling conflicts when dealing with contractors in and such, however it is never excusable to be disrespected by a secretary who's main job is to provide customer service, this young lady gives K Clark realty a bad name and I'm not the only resident that feels this wayShe is arrogant and she is not a tactful womanAT&T, Apple, and USAA are all companies who would immediately fire an employee who was so rude to a customer and I think K Clark should consider doing the same Regards, [redacted] ***
K Clark Property Management staff is always friendly and professional in dealing with any phone calls or communication with our tenants/clients. When our office received a maintenance request for this property we went through our routine in contacting the Owner regarding the property... expense. Upon approval our staff contacted the tenant for the scheduled repair but there was no answer. The tenant returned our call and maintenance was sent back out to the property. The repair was scheduled and completed that same day. K Clark Property Management has routine meetings to cover every aspect regarding good customer service and we strive to maintain a good rapport with our tenants/clients.
To begin, we have only been managing this property since November 2012. Each time we receive a work order whether it is in writing or if it is called in to our office or our "maintenance line" then we communicate the information to the Owner and notify the tenant of the results. We have
maintenance requests record from and and each time items were resolved the same day or at the latest three days. For instance; June 3, a notice was received regarding the dishwasher not working. Communication was made to the Owner and approval was received to replace the existing dishwasher with a brand new dishwasher within hours. On August 1, a notice was received regarding the A/C not cooling. We then again contacted the Owner and approval was received and the A/C coils were cleaned by August 4, which resolved the cooling problem. On February 04, a notice was received regarding the toilet leaking. Contact was made with the owner and by February 7, we had completed replacement on the toilet supply line, the toilet shut off valve and the leak was repaired. We will consider this complaint as a request for repair on the A/C leaking and will schedule this request once the Owner is contacted
We did send the tenant a notice to renew their lease. The notice did state that rent would remain the same but that an additional $would be required by the Owner to contribute to the water usage bill. The notice also stated that if the renewal was not received then rent would increase $due to the month-to-month status effective August 1, 2014.
In July 2014, the tenant paid a portion of the full rent on July 3. A day-notice was posted for the tenant regarding the balance. Since balance was not received the Owner requested we file an eviction for the balance on July 16. On July the tenant came in with another portion of money. Court is scheduled for August 1, and the tenant still has a balance on his account
Complaint: ***
I am rejecting this response because:
Our main concern is not the maintenance request for the bathroomThis was just an example of what we were currently dealing withOur issue is with lack of communication and poor responseThis issue was ongoing for over a month in which we called at least once a week attempting to get it resolvedWe had no idea whether our problem was being acknowledged or when it would be addressedWhen someone finally came by to look into it, they did so while we were away and left a door tagWe did not know what this tag signified other than the fact someone came to our doorThe issue was not resolved, but we did not know whether an attempt had been made, when they would be back or anythingWe had to call twice to determine what had happened, what the door tag had meant, and we were informed that nothing had been done and the reason was our petsOur pets were secured in another room and we had specifically confirmed this with the front desk staff that our pets would be locked up when maintenance cameAnd we were told that message would be passed on to the maintenance guy coming to our house, which it was notThe next attempt was then scheduled for am the next dayWhen came and went, we called yet again to see what was going on and were informed only then that it will now be between and lunchWe waited until past to call again and were told that lunch is considered 1-The technician did not show up until 2:
What we are asking is for our issues to be acknowledged and addressed in a timely fashion, be given specific time frames when someone will be here and for them to actually be there at those timesIf specific time frames are an issue for the maintenance to keep, then they need to communicate that to usGive us a call back and say where they are, they are running behind and what time they will now be there by.
There is a huge lack of communication and we feel it should not take several weeks and many phone calls in order for a maintenance request to be addressed
Regards,
*** ***
This is a newly constructed property (2012) that is still under the Builder's Warranty. Every item that the tenant has mentioned was handled in a timely manner. We had to coordinate each repair with the Builder and they responded from there. We are no longer managing the
property effective 08/18/14. The charges were per the lease but we are willing to waive the "lease violation" and notify the new management company and Owner (whom we billed for the tenant's open balance)
Whenever maintenance calls come in we do not give exact times but we will schedule them right away. Our maintenance personnel will come by our office for a copy of the property key so that we do not inconvenience the tenants at any time.
Our means of communication are above and beyond the normal. We will attempt to call the tenant the day before a repair is scheduled; if there is no answer we will leave them a voicemail regarding the scheduling of repair. We did attempt to go out to the property on several occasions. In this particular situation, our maintenance personnel stopped at the front door due to dogs barking For safety reasons our maintenance personnel are instructed to not enter a property if there is a dog barking.
In the event that our personnel is unable to reach the tenant, if phone calls are not returned, or our personnel is unable to enter the property then we will leave a blue door tag on the property to listour specific reason for leaving the door tag whether it be a repair issue, an inspection issue or a miscellaneous issue (which leaves room for "detailedreason of visit)
On 07/24/our office personnel called the tenant to schedule our maintenance personnel to go out to the property. Maintenance checked the entire bathroom for leaks in the walls, plumbing, flooring and cabinetry. There was a mild smell coming from under the sink so he caulked around the hot and cold cut offs which could have allowed water to get into the bottom of the cabinet. The bottom of the cabinetwas however dry and no mildew was visible. Our personnel also painted the inside of the cabinet. Our personnel obtained signature from the tenant stating which repairs had just been completed and that the mild smell was gone
After the repair was completed the complaint with Revdex.com was filed on 07/25/14; which was confusing since we had just been at the property and completed repairs the day before and again received a signature from the tenant that the smell was gone
Our office dispatched another maintenance personnel to go out to the property to ensure the tenant was completely satisfied with the repair that same day. As stated before the toilet wax ring was replaced and again, our personnel obtained signature from the tenant stating which repairs had just been completed. The tenant’s signature on this work order also stated that the smell was gone
On 07/26/our office personnel followed up with another phone call to make sure that the tenant was completely satisfied with the repairs. At that time the tenant stated that yes all items were completed
Revdex.com:Even thought the floors WERE NOT completely dry but my move in date 1/16/15, I am still satisfied with the fast response from the owner and his fast reactionIt is appreciated I have reviewed response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The tenant was scheduled to move in today, Friday January 16, 2015. The owner of our company spoke directly with the tenant after we received this complaint. All matters pertaining to the floor being painted were resolved with the tenant and the floors were painted and dried before the...
K Clark Property Management staff is always friendly and professional in dealing with any phone calls or communication with our tenants/clients. When our office received a maintenance request for this property we went through our routine in contacting the Owner regarding the property...
expense. Upon approval our staff contacted the tenant for the scheduled repair but there was no answer. The tenant returned our call and maintenance was sent back out to the property. The repair was scheduled and completed that same day. K Clark Property Management has routine meetings to cover every aspect regarding good customer service and we strive to maintain a good rapport with our tenants/clients.
Complaint: [redacted]
I am rejecting this response because: The resolution is not addressing the issue, no one reached out to me prior to going my home today, if they did I would have informed them that I am out of town until Monday afternoon. Also they have reached out to me in the past I believe that was acknowledged in my initial statement, the issue was the lack of follow up to bring this to a resolution. I have made myself available everytime that we had an agreement to meet, their repair team doesn't meet their burden. I will forward all of the text messages backing out and making excuses to not make the scheduled appt, from the phone # ###-###-####; I only have access to a tablet right now. The issue with cable tv has not been followed up on, when I again explained the issue to Kara she said she would call me back in 15 minutes, when I called her the following Monday (President's Day) I was told that she was vacation and she would return my call. No response yet. In addition I'm no longer willing to adjust my work schedule to accommodate the repair team, I have left work on four occasions early and repairmen don't show up, all repairs would need to be either between 7-9am or after 430pm.Lastly, the issue with the lawn violation was the spirit of deception; the 1st sunny day without cold or rain for 2 wks you send someone to cut the lawn while everyone is at work before we have a chance to do lawn and charge a fee that enriches their pockets before anyone can address the issue themselves. Again to say that you are working on behalf of the owner (you don't do repairs) but to enrich yourself by way of a bogus fine, says clearly who you are working for. Some how you can't make repairs for six months but in less than 12 hours lawns can be cut and each resident charged $95.This is my response for rejecting the proposed resolution, it's not a solution.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The response is not true. Yes it is a newly constructed property, but it wasn't the builders responsibility to make the place move in ready for us. We didn't sign a contract with the builder, we signed it with K Clark property management, we pay K Clark rent every month not the builder. It's just like them to push the blame on someone else. Really? Come on! You had to coordinate the issue of having a carpet cleaned, dirty walls, garage door openers, etc. with the builder? No. Also although the sink issue I can understand you would have to get with the builder on, but they had 2 weeks from the time we signed the lease to the time we moved in to get that done. They should take responsibly for theirselves for once, since they're so "professional". I will however accept their offer on waiving the "lease violation" but what about the lawn service fee?! How did they come to the conclusion that pulling 13 weeds from my lawn that they claim were over grown cost $120? I could get my entire yard done for $35.
Regards,
[redacted]
The tenant had called in a work order and we took the necessary steps to notify the Owner of the property regarding the repair and scheduled our maintenance man to go out to the property. According to the complaint the tenant was told that the maintenance man would only be there for...
15 minutes; this is untrue because our office staff had no knowledge of where the smell was coming from, what caused it, or how long it would take to get the issue resolved. On one visit to the property the maintenance man was unable to get into the property. Due to his high volume of calls he had to reschedule entry into the property to assess the issue. Once entry was made, all the plumbing in the bathroom was checked for leaks. Although no leaks were found the maintenance man did investigate the walls, roof, etc.for any mold issues and none were found. The maintenance man contacted our office and suggested that the wax ring on the toilet may be worn which could possibly be causing a slight smell. Authorization was made and the toilet was removed in order to make the repair. The toilet was reinstalled and the repair was complete. The following day one of our staff members contacted the tenants and they stated that everything was fine.
First of all, in regards to the complainant's concern regarding our receptionist please let us clarify that we have never received a complaint about her customer service, friendliness, or lack thereof. However we do take each complaint seriously and our Human Resource Department has taken measures to personally address with her the concerns and comments addressed in this complaint. We address any and all customer reviews with the expectations of improving our service in any and all ways possible. We would like to apologize if any contact with our receptionist was interpreted as rude or unprofessional. Through the work order process in contacting contractors and customers we hope that the customer is completely satisfied with the repair.
First of all, being that this property is newly constructed; we de do have to contact the builder for any outstanding issues for our tenants. The builder has attempted to schedule the repairs with the tenant on several occasions and we have relayed that information to the tenant as...
well. We scheduled one of our own maintenance members to visit the property today to address the doorbell and the overspray but did not get an answer at the door. Our maintenance member did leave a blue door tag on the property today to schedule the repairs for tomorrow morning at 9 a.m. Both issues will be completed before the end of the day tomorrow, Friday March 13, 2015. The authorization regarding cable at the property for the living room and master bedroom has been discussed with the tenant.As far as the tenant's charge for the lease violation is concerned we are simply managing the property to the best of our ability. Whether it's a complaint from a neighbor or a city violation we have to protect our clients property against any negativity and uphold our contract. We are unable to remove the charge for the lawn service as it is stated in the tenant's lease to maintain yard, weeds, shrubbery, etc. on a weekly basis. We have attached before and after pictures of the tenant's lawn to support the charge. We hope to maintain a professional and friendly relationship with our tenant and will follow up with the tenant to make sure everything is completed to their satisfaction.
Complaint: [redacted]
I am rejecting this response because: the claim that K Clark property management is always friendly and respectful during phone calls is a flat out lie! I must admit that Mr. Clark and Mrs [redacted] are always polite and respectful but the secretary who answers the front desk is often disrespectful. It is true that a voicemail was left on my cell phone in regards to repairs to be made on my home and when I called back I was given a SPECEFIC time and date of service, I took a day off from work to ensure I was home when the technicians arrived, when no one showed during the scheduled time of Monday December 15 between the hours of 8:00am and 12:00 pm ( noon) I called K Clark property management to inquire about what went wrong, the disrespectful secretary offered no explanation and in a very matter of fact manner informed that a technician was "should" be at my residence either that day or the next. When I tried to express my frustration about the situation to the disrespectful secretary about the lack of communication I wad cut of MID SENTENCE and place on hold! That is Very disrespectful and unprofessional!! My main is the lack of quality customer service as pointed out on my original complaint I understand there are gonna be scheduling conflicts when dealing with contractors in and such, however it is never excusable to be disrespected by a secretary who's main job is to provide customer service, this young lady gives K Clark realty a bad name and I'm not the only resident that feels this way. She is arrogant and she is not a tactful woman. AT&T, Apple, and USAA are all companies who would immediately fire an employee who was so rude to a customer and I think K Clark should consider doing the same
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: The response is not trueYes it is a newly constructed property, but it wasn't the builders responsibility to make the place move in ready for usWe didn't sign a contract with the builder, we signed it with K Clark property management, we pay K Clark rent every month not the builderIt's just like them to push the blame on someone elseReally? Come on! You had to coordinate the issue of having a carpet cleaned, dirty walls, garage door openers, etcwith the builder? NoAlso although the sink issue I can understand you would have to get with the builder on, but they had weeks from the time we signed the lease to the time we moved in to get that doneThey should take responsibly for theirselves for once, since they're so "professional"I will however accept their offer on waiving the "lease violation" but what about the lawn service fee?! How did they come to the conclusion that pulling weeds from my lawn that they claim were over grown cost $120? I could get my entire yard done for $ Regards, [redacted]
The tenant had called in a work order and we took the necessary steps to notify the Owner of the property regarding the repair and scheduled our maintenance man to go out to the property According to the complaint the tenant was told that the maintenance man would only be there for minutes; this is untrue because our office staff had no knowledge of where the smell was coming from, what caused it, or how long it would take to get the issue resolved On one visit to the property the maintenance man was unable to get into the property Due to his high volume of calls he had to reschedule entry into the property to assess the issue Once entry was made, all the plumbing in the bathroom was checked for leaks Although no leaks were found the maintenance man did investigate the walls, roof, etc.for any mold issues and none were found The maintenance man contacted our office and suggested that the wax ring on the toilet may be worn which could possibly be causing a slight smell Authorization was made and the toilet was removed in order to make the repair The toilet was reinstalled and the repair was complete The following day one of our staff members contacted the tenants and they stated that everything was fine
First of all, being that this property is newly constructed; we de do have to contact the builder for any outstanding issues for our tenants The builder has attempted to schedule the repairs with the tenant on several occasions and we have relayed that information to the tenant as well We scheduled one of our own maintenance members to visit the property today to address the doorbell and the overspray but did not get an answer at the door Our maintenance member did leave a blue door tag on the property today to schedule the repairs for tomorrow morning at a.m Both issues will be completed before the end of the day tomorrow, Friday March 13, The authorization regarding cable at the property for the living room and master bedroom has been discussed with the tenant.As far as the tenant's charge for the lease violation is concerned we are simply managing the property to the best of our ability Whether it's a complaint from a neighbor or a city violation we have to protect our clients property against any negativity and uphold our contract We are unable to remove the charge for the lawn service as it is stated in the tenant's lease to maintain yard, weeds, shrubbery, etcon a weekly basis We have attached before and after pictures of the tenant's lawn to support the charge We hope to maintain a professional and friendly relationship with our tenant and will follow up with the tenant to make sure everything is completed to their satisfaction
Complaint: [redacted] I am rejecting this response because: the claim that K Clark property management is always friendly and respectful during phone calls is a flat out lie! I must admit that MrClark and Mrs [redacted] are always polite and respectful but the secretary who answers the front desk is often disrespectfulIt is true that a voicemail was left on my cell phone in regards to repairs to be made on my home and when I called back I was given a SPECEFIC time and date of service, I took a day off from work to ensure I was home when the technicians arrived, when no one showed during the scheduled time of Monday December between the hours of 8:00am and 12:pm ( noon) I called K Clark property management to inquire about what went wrong, the disrespectful secretary offered no explanation and in a very matter of fact manner informed that a technician was "should" be at my residence either that day or the nextWhen I tried to express my frustration about the situation to the disrespectful secretary about the lack of communication I wad cut of MID SENTENCE and place on hold! That is Very disrespectful and unprofessional!! My main is the lack of quality customer service as pointed out on my original complaint I understand there are gonna be scheduling conflicts when dealing with contractors in and such, however it is never excusable to be disrespected by a secretary who's main job is to provide customer service, this young lady gives K Clark realty a bad name and I'm not the only resident that feels this wayShe is arrogant and she is not a tactful womanAT&T, Apple, and USAA are all companies who would immediately fire an employee who was so rude to a customer and I think K Clark should consider doing the same Regards, [redacted] ***
K Clark Property Management staff is always friendly and professional in dealing with any phone calls or communication with our tenants/clients. When our office received a maintenance request for this property we went through our routine in contacting the Owner regarding the property... expense. Upon approval our staff contacted the tenant for the scheduled repair but there was no answer. The tenant returned our call and maintenance was sent back out to the property. The repair was scheduled and completed that same day. K Clark Property Management has routine meetings to cover every aspect regarding good customer service and we strive to maintain a good rapport with our tenants/clients.
To begin, we have only been managing this property since November 2012. Each time we receive a work order whether it is in writing or if it is called in to our office or our "maintenance line" then we communicate the information to the Owner and notify the tenant of the results. We have
maintenance requests record from and and each time items were resolved the same day or at the latest three days. For instance; June 3, a notice was received regarding the dishwasher not working. Communication was made to the Owner and approval was received to replace the existing dishwasher with a brand new dishwasher within hours. On August 1, a notice was received regarding the A/C not cooling. We then again contacted the Owner and approval was received and the A/C coils were cleaned by August 4, which resolved the cooling problem. On February 04, a notice was received regarding the toilet leaking. Contact was made with the owner and by February 7, we had completed replacement on the toilet supply line, the toilet shut off valve and the leak was repaired. We will consider this complaint as a request for repair on the A/C leaking and will schedule this request once the Owner is contacted
We did send the tenant a notice to renew their lease. The notice did state that rent would remain the same but that an additional $would be required by the Owner to contribute to the water usage bill. The notice also stated that if the renewal was not received then rent would increase $due to the month-to-month status effective August 1, 2014.
In July 2014, the tenant paid a portion of the full rent on July 3. A day-notice was posted for the tenant regarding the balance. Since balance was not received the Owner requested we file an eviction for the balance on July 16. On July the tenant came in with another portion of money. Court is scheduled for August 1, and the tenant still has a balance on his account
Complaint: ***
I am rejecting this response because:
Our main concern is not the maintenance request for the bathroomThis was just an example of what we were currently dealing withOur issue is with lack of communication and poor responseThis issue was ongoing for over a month in which we called at least once a week attempting to get it resolvedWe had no idea whether our problem was being acknowledged or when it would be addressedWhen someone finally came by to look into it, they did so while we were away and left a door tagWe did not know what this tag signified other than the fact someone came to our doorThe issue was not resolved, but we did not know whether an attempt had been made, when they would be back or anythingWe had to call twice to determine what had happened, what the door tag had meant, and we were informed that nothing had been done and the reason was our petsOur pets were secured in another room and we had specifically confirmed this with the front desk staff that our pets would be locked up when maintenance cameAnd we were told that message would be passed on to the maintenance guy coming to our house, which it was notThe next attempt was then scheduled for am the next dayWhen came and went, we called yet again to see what was going on and were informed only then that it will now be between and lunchWe waited until past to call again and were told that lunch is considered 1-The technician did not show up until 2:
What we are asking is for our issues to be acknowledged and addressed in a timely fashion, be given specific time frames when someone will be here and for them to actually be there at those timesIf specific time frames are an issue for the maintenance to keep, then they need to communicate that to usGive us a call back and say where they are, they are running behind and what time they will now be there by.
There is a huge lack of communication and we feel it should not take several weeks and many phone calls in order for a maintenance request to be addressed
Regards,
*** ***
This is a newly constructed property (2012) that is still under the Builder's Warranty. Every item that the tenant has mentioned was handled in a timely manner. We had to coordinate each repair with the Builder and they responded from there. We are no longer managing the
property effective 08/18/14. The charges were per the lease but we are willing to waive the "lease violation" and notify the new management company and Owner (whom we billed for the tenant's open balance)
Whenever maintenance calls come in we do not give exact times but we will schedule them right away. Our maintenance personnel will come by our office for a copy of the property key so that we do not inconvenience the tenants at any time.
Our means of communication are above and beyond the normal. We will attempt to call the tenant the day before a repair is scheduled; if there is no answer we will leave them a voicemail regarding the scheduling of repair. We did attempt to go out to the property on several occasions. In this particular situation, our maintenance personnel stopped at the front door due to dogs barking For safety reasons our maintenance personnel are instructed to not enter a property if there is a dog barking.
In the event that our personnel is unable to reach the tenant, if phone calls are not returned, or our personnel is unable to enter the property then we will leave a blue door tag on the property to listour specific reason for leaving the door tag whether it be a repair issue, an inspection issue or a miscellaneous issue (which leaves room for "detailedreason of visit)
On 07/24/our office personnel called the tenant to schedule our maintenance personnel to go out to the property. Maintenance checked the entire bathroom for leaks in the walls, plumbing, flooring and cabinetry. There was a mild smell coming from under the sink so he caulked around the hot and cold cut offs which could have allowed water to get into the bottom of the cabinet. The bottom of the cabinetwas however dry and no mildew was visible. Our personnel also painted the inside of the cabinet. Our personnel obtained signature from the tenant stating which repairs had just been completed and that the mild smell was gone
After the repair was completed the complaint with Revdex.com was filed on 07/25/14; which was confusing since we had just been at the property and completed repairs the day before and again received a signature from the tenant that the smell was gone
Our office dispatched another maintenance personnel to go out to the property to ensure the tenant was completely satisfied with the repair that same day. As stated before the toilet wax ring was replaced and again, our personnel obtained signature from the tenant stating which repairs had just been completed. The tenant’s signature on this work order also stated that the smell was gone
On 07/26/our office personnel followed up with another phone call to make sure that the tenant was completely satisfied with the repairs. At that time the tenant stated that yes all items were completed
Revdex.com:Even thought the floors WERE NOT completely dry but my move in date 1/16/15, I am still satisfied with the fast response from the owner and his fast reactionIt is appreciated I have reviewed response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The tenant was scheduled to move in today, Friday January 16, 2015. The owner of our company spoke directly with the tenant after we received this complaint. All matters pertaining to the floor being painted were resolved with the tenant and the floors were painted and dried before the...
tenant moved in.
K Clark Property Management staff is always friendly and professional in dealing with any phone calls or communication with our tenants/clients. When our office received a maintenance request for this property we went through our routine in contacting the Owner regarding the property...
expense. Upon approval our staff contacted the tenant for the scheduled repair but there was no answer. The tenant returned our call and maintenance was sent back out to the property. The repair was scheduled and completed that same day. K Clark Property Management has routine meetings to cover every aspect regarding good customer service and we strive to maintain a good rapport with our tenants/clients.
Complaint: [redacted]
I am rejecting this response because: The resolution is not addressing the issue, no one reached out to me prior to going my home today, if they did I would have informed them that I am out of town until Monday afternoon. Also they have reached out to me in the past I believe that was acknowledged in my initial statement, the issue was the lack of follow up to bring this to a resolution. I have made myself available everytime that we had an agreement to meet, their repair team doesn't meet their burden. I will forward all of the text messages backing out and making excuses to not make the scheduled appt, from the phone # ###-###-####; I only have access to a tablet right now. The issue with cable tv has not been followed up on, when I again explained the issue to Kara she said she would call me back in 15 minutes, when I called her the following Monday (President's Day) I was told that she was vacation and she would return my call. No response yet. In addition I'm no longer willing to adjust my work schedule to accommodate the repair team, I have left work on four occasions early and repairmen don't show up, all repairs would need to be either between 7-9am or after 430pm.Lastly, the issue with the lawn violation was the spirit of deception; the 1st sunny day without cold or rain for 2 wks you send someone to cut the lawn while everyone is at work before we have a chance to do lawn and charge a fee that enriches their pockets before anyone can address the issue themselves. Again to say that you are working on behalf of the owner (you don't do repairs) but to enrich yourself by way of a bogus fine, says clearly who you are working for. Some how you can't make repairs for six months but in less than 12 hours lawns can be cut and each resident charged $95.This is my response for rejecting the proposed resolution, it's not a solution.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The response is not true. Yes it is a newly constructed property, but it wasn't the builders responsibility to make the place move in ready for us. We didn't sign a contract with the builder, we signed it with K Clark property management, we pay K Clark rent every month not the builder. It's just like them to push the blame on someone else. Really? Come on! You had to coordinate the issue of having a carpet cleaned, dirty walls, garage door openers, etc. with the builder? No. Also although the sink issue I can understand you would have to get with the builder on, but they had 2 weeks from the time we signed the lease to the time we moved in to get that done. They should take responsibly for theirselves for once, since they're so "professional". I will however accept their offer on waiving the "lease violation" but what about the lawn service fee?! How did they come to the conclusion that pulling 13 weeds from my lawn that they claim were over grown cost $120? I could get my entire yard done for $35.
Regards,
[redacted]
The tenant had called in a work order and we took the necessary steps to notify the Owner of the property regarding the repair and scheduled our maintenance man to go out to the property. According to the complaint the tenant was told that the maintenance man would only be there for...
15 minutes; this is untrue because our office staff had no knowledge of where the smell was coming from, what caused it, or how long it would take to get the issue resolved. On one visit to the property the maintenance man was unable to get into the property. Due to his high volume of calls he had to reschedule entry into the property to assess the issue. Once entry was made, all the plumbing in the bathroom was checked for leaks. Although no leaks were found the maintenance man did investigate the walls, roof, etc.for any mold issues and none were found. The maintenance man contacted our office and suggested that the wax ring on the toilet may be worn which could possibly be causing a slight smell. Authorization was made and the toilet was removed in order to make the repair. The toilet was reinstalled and the repair was complete. The following day one of our staff members contacted the tenants and they stated that everything was fine.
First of all, in regards to the complainant's concern regarding our receptionist please let us clarify that we have never received a complaint about her customer service, friendliness, or lack thereof. However we do take each complaint seriously and our Human Resource Department has taken measures to personally address with her the concerns and comments addressed in this complaint. We address any and all customer reviews with the expectations of improving our service in any and all ways possible. We would like to apologize if any contact with our receptionist was interpreted as rude or unprofessional. Through the work order process in contacting contractors and customers we hope that the customer is completely satisfied with the repair.
First of all, being that this property is newly constructed; we de do have to contact the builder for any outstanding issues for our tenants. The builder has attempted to schedule the repairs with the tenant on several occasions and we have relayed that information to the tenant as...
well. We scheduled one of our own maintenance members to visit the property today to address the doorbell and the overspray but did not get an answer at the door. Our maintenance member did leave a blue door tag on the property today to schedule the repairs for tomorrow morning at 9 a.m. Both issues will be completed before the end of the day tomorrow, Friday March 13, 2015. The authorization regarding cable at the property for the living room and master bedroom has been discussed with the tenant.As far as the tenant's charge for the lease violation is concerned we are simply managing the property to the best of our ability. Whether it's a complaint from a neighbor or a city violation we have to protect our clients property against any negativity and uphold our contract. We are unable to remove the charge for the lawn service as it is stated in the tenant's lease to maintain yard, weeds, shrubbery, etc. on a weekly basis. We have attached before and after pictures of the tenant's lawn to support the charge. We hope to maintain a professional and friendly relationship with our tenant and will follow up with the tenant to make sure everything is completed to their satisfaction.
Complaint: [redacted]
I am rejecting this response because: the claim that K Clark property management is always friendly and respectful during phone calls is a flat out lie! I must admit that Mr. Clark and Mrs [redacted] are always polite and respectful but the secretary who answers the front desk is often disrespectful. It is true that a voicemail was left on my cell phone in regards to repairs to be made on my home and when I called back I was given a SPECEFIC time and date of service, I took a day off from work to ensure I was home when the technicians arrived, when no one showed during the scheduled time of Monday December 15 between the hours of 8:00am and 12:00 pm ( noon) I called K Clark property management to inquire about what went wrong, the disrespectful secretary offered no explanation and in a very matter of fact manner informed that a technician was "should" be at my residence either that day or the next. When I tried to express my frustration about the situation to the disrespectful secretary about the lack of communication I wad cut of MID SENTENCE and place on hold! That is Very disrespectful and unprofessional!! My main is the lack of quality customer service as pointed out on my original complaint I understand there are gonna be scheduling conflicts when dealing with contractors in and such, however it is never excusable to be disrespected by a secretary who's main job is to provide customer service, this young lady gives K Clark realty a bad name and I'm not the only resident that feels this way. She is arrogant and she is not a tactful woman. AT&T, Apple, and USAA are all companies who would immediately fire an employee who was so rude to a customer and I think K Clark should consider doing the same
Regards,
[redacted]