K D H Drywall (1997) Ltd

The customer brought in a package that was supposed to be shipped out overnight with the Post OfficeThe package was picked up by the Post Office but was not delivered in the time that they were supposed to deliver the packageThe customer came into the store very irate that her package was not deliveredShe was very disrespectful to my staff, and so, I came in the next day when she was in the storeI explained to her that the package was picked up but wasnt delivered in time, and that the Post Office guarantees delivery on you get your money backWhile I am explaining this, she is cursing and being totally rude to meAfter offering to help her file a claim, she still was screaming and being disrespectful and so I told her she can go to file the claimI told her that she had to stop cursing, which she refused, and so I gave her the website to file a claim and I ended the conversation

*** *** attempted to ship a package using our *** serviceHis package was picked up by *** and, to our dismay, wasnt entered into their systems*** *** called us to say the package wasnt delivered, which is when we discovered that the packages was not showing any trackingIt was
explained to *** *** that we would start a claim and see if the package could be located, which could take some timeHe wasnt willing to and hasnt allowed the process to go through and wanted his money refundedWe explained that once the claims process is completed, we would refund him the money if the package could not be locatedIt is our policy to let the claims process be completed and all avenues exhausted to make sure that the package is not discovered and shippedWe have contacted *** and *** is currently looking into the matter

The customer brought in a package that was supposed to be shipped out overnight with the Post Office. The package was picked up by the Post Office but was not delivered in the time that they were supposed to deliver the package. The customer came into the store very irate that her package was not...

delivered. She was very disrespectful to my staff, and so, I came in the next day when she was in the store. I explained to her that the package was picked up but wasnt delivered in time, and that the Post Office guarantees delivery on you get your money back. While I am explaining this, she is cursing and being totally rude to me. After offering to help her file a claim, she still was screaming and being disrespectful and so I told her she can go to file the claim. I told her that she had to stop cursing, which she refused, and so I gave her the website to file a claim and I ended the conversation.