K D S Table Pads, a Division of Sentry Table Pad Company

I am responding to you in reference to a copy of a complaint that we have received from the Revdex.com submitted to them by youI hope that you do receive this as I am using the address for you that was found on the form you submitted to the RevDex.comBy
saying this l would like to address your comment that we sent the security deposit refund to your parents and not to youI am attaching a copy of your notice
to vacate which shows the address of ** *** *** *** ***, ***, *** *** given to us by you
After getting the information necessary to respond to you, I have determined the following:
I believe we were negligent in not meeting you to do your walk through as had been scheduledBy not -meeting you, we were not able to address the issues in person that needed to be corrected hence not giving you the opportunity to correct themThe cleaning did not meet our requirements, but since we did not give you this opportunity to correct any deficiencies, we are returning the cleaning fees to you that were deducted from your Security DepositPlease find enclosed a check in the amount of $120.
The request of a needed refrigerator repair was reported on a weekend in MarchOur emergency service received the call, understood that the handle had fallen off the door of the refrigerator, determined it was not an emergency and therefore maintenance received the request on Monday morningIf the door fell off it was indeed an emergency and would have been repaired immediatelySeveral attempts were made to contact you to make arrangements to make the repairWhen we did make contact we were advised that your father had fixed the refrigerator
We value our residents and their well-being and also we take pride in maintaining our properties and offering our residents a well maintained and safe living environmentWe appreciate your informing us of your concerns and we appreciate you giving V-K Properties the opportunity to assist you in your housing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]