K-Designers

We certainly did not intend to cause Ms. [redacted] any inconvenience. However, she provided her telephone number to us at one of the fairs our company attended, and by doing so she also requested information about some of our products and services. In the course of following up on his request for...

information, we called Ms. [redacted] 2 times before we spoke with her and she set the appointment to have one of our marketing directors show her our products. Our policy is to follow up to confirm the appointment so the 4th phone call we made to her we spoke with Ms. [redacted] to confirm the appointment and she ended up cancelling the appointment. We apologize for any inconvenience we may have caused Ms. [redacted].  We abide by all state and federal Do Not Call laws. We train our employees on the laws as well as our internal Do Not Call policy. As soon as Ms. [redacted]’ request was received she was placed on our Do Not Call List, and he will not be receiving any more calls from K-DESIGNERS The Number we have placed on the Do Not Call List is ([redacted]) the number that she provided to us on the Fair Entry form and the number she provided to the Revdex.com. If there are any other numbers Ms. [redacted] would like us to add to the Do Not Call List we would be happy to do so. Tell us why here...

Customer states: The company has reached out to me and will try to work on a resolution. I will call back if they do not follow through or resolve my concerns.

I am rejecting this response because:I only have one phone number but most definitely have received calls after the incident. This is just another example of how nothing is documented correctly and this company is not well run!

Our Branch office made contact with homeowner today.  Our office will call the homeowner back on Monday, October 6 to set a date and time for appointment.  We will follow up with Revdex.com as soons as the date and time has been set.
Thanks you.

This customer said that her uncle would need to approve the contract, which he did not. She said she could no longer do the work, so we cancelled the contract out. We have not done any work, but will contact the customer to write a new contract if she is interested, and if her uncle who helps her...

make decisions will also sign the contract.

I am rejecting this response because:We fully expect K Design to come on the 25th, but we also expect them to do ALL the work needed to repair our home. The contract we...

have states wrapping all the fascia, not partially covering it. There is no and never was any mention of our needing to pay extra for gutter removal to make that happen. We want a finished home as we contracted for!

We are contacting this customer to get the issues addressed right away. We are going to try to get out there this weekend or at least in the next 10 days.

We did speak with this customer. The issue is that we installed sliding screens instead of full screens. We will be out there by next Friday to install the new screens by the end of next week.

Consumer states: I have been working with the company but we are unable to reach an agreement despite our efforts. I will pursue other avenues.

I am rejecting this response...

because:  I was informed by [redacted] that they have every right to call my house and that it could take 72 hours to remove me from the list.  She made no mention of a training issue with an employee.  The second time I spoke to [redacted] she said it was an IT issue and put their IT person on the phone with me.  He said it was an issue with their soft ware and that he had to remove the first 3 digits of my zip code in order for my number t be removed.  So number one even without any issues with software, 72 hours is far to long when the system was calling my house 5-10 times a day.  Secondly not taking their system down once a problem was noted is also an issue.  I believe their response to be a complete fabrication.

We have spoken to Mrs. [redacted] this morning.  We will work with her to resolve this issue with her insurance company and give you the results within 10 days.Thank you

This is the first we are hearing from this customer after the completion of the project. He may have contacted the installer directly but the installer did not relay the information. We left the customer with a packet on who to contact if he needs customer service, we never tell a customer to...

contact the installer directly. We just called and he told us to call back this evening. So we will call back this evening and try to get this resolved as soon as possible.

We are scheduled to go out there tomorrow between 10am and 12pm. We will inform you once we have taken care of this customer.

This is what was sent to the customerDear [redacted]      We apologize for any inconvenience our marketing program may have caused you, and , I have placed your phone number on our internal “Do Not Call” list as of...

3/3/2015                 Mr [redacted] K-Designers is a registered third party solicitor for Building Youth Around the world.  We are registered with the state’s attorney general as a charitable solicitor giving us the ability to call on behalf and in partnership with a Charity. However we do not wish to call people who are not interested in the opportunities we have to offer. And we again apologize for any inconvenience you feel you may have experienced  Building Youth Around the World is a charity that helps children in third world countries with education and basic needs and gives youth here in America leadership opportunity’s and training,  We believe by partnering with this wonderful organization we can do some good.  We apologize again for any inconvenience.  Once we have removed your phone number from our list you should not receive any more communication from K-Designers in the future, However if you do please do not hesitate to call me so I may review the situation and resolve it immediately...      Sincerely  [redacted] Director Marketing OperationsK-Designers Home Improvement Leader ###-###-####

We have ordered the replacement materials, and should arrive in 3-5 weeks, we will provide an update once they are received and installation is scheduled.

I am rejecting this response because:  I have hired an attorney to handle this situation and get it resolved.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and so far I am happy that this issue is moving along.  I will not close this complaint until all damages to the vinyl are replaced as it has taken way too long for this to be done.  I do appreciate the call yesterday from [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution isnot satisfactory to me.
I still feel I have been over charged.The replacement should be less than $12,000.00. I have no choice but to reluctancely acept their offer

I am rejecting this response because: Simply removing me is a good step but this business did not make any type of explanation or apology for the action. They sent me an email with only the subject message " I will put you on k-designers...

do not call list?" This is tells me about the company's view on people and a very poor way to resolve the situation. I feel the behavior will continue and there was no attempt to protect future customers. An apology and explanation goes a long way to resolve these situations. I would like the contact information for owner or someone who can give serious explanation.

We made an appointment with this customer to as the door for tomorrow. Her cruise certificate was mailed to her back in 2015, but we are sending the service technichian with a copy of her certificate tomorrow. Our last contact with Ms. Roe was in 2015, at that time we serviced her door, but...

have heard nothing about her door until recently. We will advise the status of the service once it is completed.