I have attached two response, one from our Admin Assistance and the other from the SalesI Desaree *** spoke to Laurence *** on 1/26/I received a voicemail from Mr *** over the weekend and returning his phone
call I referenced to his voicemail about what he wanted done as far as his rate being lowered so I looked over his account to educate myself in the best way to keeping Mr *** a happy customerLater on Tuesday afternoon, after leaving him a voicemail for him to return my phone call me and Mr *** discussed the add he was seeing on the Tv I first informed him that the commercial was being ran by ADT corporate and us as an ADT Authorize Dealer we had to meet certain guidelines and the add that was being ran had nothing to do with usI also informed him that indeed there was a low rate of with warranty or without warranty and by this meant that at any time if is home were to be broken into his landline was cut he would lose all signals from ADT monitoring and that at the time he was calling in we could not make any changes to his account as his paperwork had already been sent up and submittedI adv him I would communicate with Bobbiann the salesrep who sold him the alarm and also my boss to see if there was anything I could do furtherI spoke to Bobbiann and asked if the landline was ever offered to him she adv me his home landline is a wireless internet based phoneline and that we could not connect hardwire landline to a internet based home phoneI contacted Mr *** again on 1/27/and adv him that there was no way we could even put a landline rate in his home since his landline wasn’t compatible with the hardwire signals that need to be installedMr *** became irate and I adv him that we took care of him and adv him that though he couldn’t get the landline rate he didn’t have to pay for any equipment up front with a $value or for a $install I also adv him they gave him months of free service, Mr *** adv that this wasn’t right and he then requested for my boss too contact him, I adv Mr *** I would inform her of the return phone call and for him too have a great day
To Whom It May Concern, Re: [redacted] This notice is in reference to the customer complaint # [redacted] in regards to the customer not receiving the...
rebate of $[redacted]. Customer was installed over the holiday season and payment was delayed until his paperwork was received into our office and sent to corporate for review and passed. Once all items were cleared, the customer was given the rebate check and no further issues. I just spoke to customer again, and he confirmed he received the rebate and had no complaints and satisfied. Please update the Revdex.com so we can keep in good standings. Best Regards, [redacted]
I have attached two response, one from our Admin Assistance and the other from the SalesI Desaree *** spoke to Laurence *** on 1/26/I received a voicemail from Mr *** over the weekend and returning his phone
call I referenced to his voicemail about what he wanted done as far as his rate being lowered so I looked over his account to educate myself in the best way to keeping Mr *** a happy customerLater on Tuesday afternoon, after leaving him a voicemail for him to return my phone call me and Mr *** discussed the add he was seeing on the Tv I first informed him that the commercial was being ran by ADT corporate and us as an ADT Authorize Dealer we had to meet certain guidelines and the add that was being ran had nothing to do with usI also informed him that indeed there was a low rate of with warranty or without warranty and by this meant that at any time if is home were to be broken into his landline was cut he would lose all signals from ADT monitoring and that at the time he was calling in we could not make any changes to his account as his paperwork had already been sent up and submittedI adv him I would communicate with Bobbiann the salesrep who sold him the alarm and also my boss to see if there was anything I could do furtherI spoke to Bobbiann and asked if the landline was ever offered to him she adv me his home landline is a wireless internet based phoneline and that we could not connect hardwire landline to a internet based home phoneI contacted Mr *** again on 1/27/and adv him that there was no way we could even put a landline rate in his home since his landline wasn’t compatible with the hardwire signals that need to be installedMr *** became irate and I adv him that we took care of him and adv him that though he couldn’t get the landline rate he didn’t have to pay for any equipment up front with a $value or for a $install I also adv him they gave him months of free service, Mr *** adv that this wasn’t right and he then requested for my boss too contact him, I adv Mr *** I would inform her of the return phone call and for him too have a great day
To Whom It May Concern, Re: [redacted] This notice is in reference to the customer complaint # [redacted] in regards to the customer not receiving the...
rebate of $[redacted]. Customer was installed over the holiday season and payment was delayed until his paperwork was received into our office and sent to corporate for review and passed. Once all items were cleared, the customer was given the rebate check and no further issues. I just spoke to customer again, and he confirmed he received the rebate and had no complaints and satisfied. Please update the Revdex.com so we can keep in good standings. Best Regards, [redacted]