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K. Hovnanian Homes of Virginia, Inc.

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Reviews K. Hovnanian Homes of Virginia, Inc.

K. Hovnanian Homes of Virginia, Inc. Reviews (20)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The issue was not a construction or grading defect It was verbally promised to us that if we allow the builders to tear up our land in order to construct the house next door, they would return it to the original condition/grading Though the grade is acceptable to the builder now, it is definitely not as it was when we bought the house The original grading was already approved by the county before settlement The backyard was what greatly influenced our decision to purchase the house so our kids can play outsideThat portion is now just a twisted ankle waiting to happen
Regards,
*** ***

On Sept 15th, I provided the business (KHOV) information obtained from another lender of their choosing, again indicating our inability to obtain mortgage financing.On Sept 23rd, I spoke with Ceilie H*** (KHOV VP of Sales) and she informed me that she instructed Jaqueline M*** (our KHOV Sales Advisor) one day earlier to provide us with a contract releaseAfter I had inquired about how the earnest money would be handled, she informed me that KHOV will be returning our earnest money deposit but it could take up to 6-weeks for processing.On Sept 28th, MsM*** provided a Sales Agreement Cancellation Request form. However, the form was not what I had expected since I have already provided multiple formal requests to terminate the contractFurthermore, it did not contain any KHOV signatures or reflect their verbal commitment that I am eligible to receive a refund of the earnest money deposit under the Financing Contingency.On Oct 3rd, I met with my attorney and was advised not to sign the Sales Agreement Cancellation Request form as provided since it would have effectively amended the contract to provide KHOV with unilateral authority terminate the contract and make a final determination on our eligibility for refund of the earnest money deposit by making such a request, with no obligation for KHOV to refund the money requestedFollowing the advice of my legal counsel, I provided KHOV a signed Sales Cancellation Agreement that formalizes their prior verbal commitment to terminate the contract and refund the earnest money deposit under the Financing Contingency.Only when a formal agreement has been reached with all required signatures received by KHOV management to terminate the contract and fully refund the earnest money deposit, will I consider this matter closed.Regards,***

Thank you for the opportunity to respond to the complaint filed by Mr*** with respect to his purchase of a KHovnanian home in the ***
*** community. Prior to the time KHovnanian received the complaint, it had already provided to Mr*** a fully executed copy of the contract. When a customer submits a contract for ratification by KHovnanian, it goes through a thorough financial review process prior to execution. That is what accounted for the delay. In no way was KHovnanian attempting to restrict Mr***’s options for mortgage financing We believe that there is no pending issue and regard this matter as closed
Please contact me with any questions. Thank you

Dear *** *** ***,
I am in receipt of your message to the Revdex.com and will forward to the appropriate party who will be contacting you
shortly.
If for any reason you do not hear from someone within the next day or so, please feel free to call me ###-###-#### or cell-###-###-####
Respectfully,
*** *** ***Homeowner Service DeptKhovnanian Homes, Inc.***, VA

“Thank you for the opportunity
to respond to *** ***’s Complaint
**and *** *** entered into
a Purchase and Sales Agreement with KHovnanian Homes at *** ***,
LLC for the purchase and sale of a home located in the *** subdivision
in *** County, Virginia. The purchase
price for the home was in excess of $800,000.
Relying upon *** ***’s express representation that he was to receive
a substantial gift to allow him to purchase the home, **and *** *** were
granted conditional loan approval and KHovnanian began construction of the
home. Permits were applied for and
granted, the foundation was poured and framing was started, all based on the
specific structural selections made by **and *** ***. As a result, when KHovnanian was first
informed that **and *** *** were not going to be following through with
the purchase of the home, our ability to “mitigate the impact” of their
decision was compromised. The company
will realize a substantial loss, in excess of any deposit money **and *** *** have paid, if they do not purchase the home
That being said, KHovnanian
will comply with the terms of the Purchase and Sales Agreement. As required by the Agreement, **and *** *** have been directed to another lender in an attempt to obtain financing. If financing is denied, KHovnanian will
follow the express provisions in the Agreement with respect to **and *** ***’s deposit. Thank you.”

"Thank you for the opportunity to respond to the
complaint filed by *** *** regarding her residence in the *** ***
subdivision in Woodbridge, Virginia
""> K
Hovnanian consistently strives to take reasonable steps to satisfy our
homeowners. In the case of *** ***'s
home, homeowner service personnel responded promptly when the wood flooring
issue was brought to our attention. We
have informed *** *** that some degree of shrinking and expanding occurs
naturally with wood flooring, depending on seasonal humidity. Based upon our observations, *** ***'s issue
falls within the scope of the seasonal shrinking and expansion and is not a
warrantable construction defect. Under
the terms of the written warranty provided to *** *** at closing, she is able
to dispute our conclusion through a third party arbitration proceeding. Our obligation is to deliver the home
consistent with the terms of our written warranty, which we have done in this
case. We have agreed to visit the home in July/August if the gapping has not closed and we have seen that **and *** *** are managing the indoor humidity properly.
Please feel free to contact me with any further
questions."

“Thank you for the opportunity
to respond to the complaint filed by **. [redacted]-[redacted].  K. Hovnanian
respectfully...

disagrees with the facts presented in the complaint and
specifically denies the claim that **. [redacted]-[redacted] was taken advantage of
because she is a disabled person.
 
**. [redacted]-[redacted] executed a
contract for the purchase of one of our homes, and, as is customary, paid
an earnest money deposit for that home.  The contract and the deposit were
submitted to our division office for processing.  If **. [redacted]-[redacted] had
doubts regarding her purchase during her visit to our sales office, she should
not have executed a contract and paid a deposit at that time.  Once **.
[redacted]-[redacted] indicated that she did not want to move forward with the
transaction, K. Hovnanian began to process her refund promptly.  Our
cancellation form clearly discloses that this process can take up to six weeks,
so that the cancellation request can be reviewed and approved and so that K.
Hovnanian can confirm that the deposit has cleared its own accounts before
being refunded back to the customer.  I have confirmed that **. [redacted]-[redacted]’s
refund has been reviewed, approved and processed, and that she should be
receiving a check shortly.
 
K. Hovnanian strives to satisfy
all of its customers and work through all difficult issues, including
cancellations.  We sincerely regret that **. [redacted]-[redacted] will not become
one of our valued homeowners, and we wish her the best of luck in finding a new
home.”

Good morning. 
Thank you for giving us the opportunity to respond to [redacted]'s complaint. 
I have sent an email to him asking for a meeting to review his concerns in person.  Please see the email verbiage below:
 

size="3">
From: H[redacted], Paul Sent: Wednesday, August 12, 2015 10:00 AMTo: [redacted].comCc: [redacted]Subject: Revdex.com Complaint #[redacted] Recieved 8/11/15
[redacted],
We have received your complaint from the Revdex.com yesterday.
In reading the information provided, I cannot make a
determination on what is reasonable or not without a visit to your home. 
What is your availability next week Monday or Tuesday? 
I can meet as early as 10 am or  as late as 2 pm. 
CC: File
Regards,
________________________________________________
Paul H[redacted] Jr. | K.
Hovnanian Homes
Director of Homeowner Service  - Virginia Division
[redacted] | Chantilly, VA [redacted]
Desk: ###-###-####
"There is always a solution, we just have to find it." -
PH

While we understand [redacted]’s
perspective, we have offered what we believe is a fair resolution that goes
beyond our obligations.  Therefore we stand
by our original assessment, observation and offer.  We urge [redacted] to review the Builder’s Limited
Warranty pages 2 and 3 which he has been given as a part of his Purchase
Agreement and also attached.
 
Page 2 paragraph 2 which
states, “This LIMITED WARRANTY establishes an agreed method for determining
when a CONSTRUCTION DEFECT exists and a clear understanding of OUR responsibilities
for remedying any such CONSTRUCTION DEFECT. This LIMITED WARRANTY also helps
distinguish a CONSTRUCTION DEFECT that is OUR responsibility from those minor
imperfections that can reasonably be expected in a HOME or the COMMON ELEMENTS,
or that result from normal wear and tear or the neglect of routine HOMEOWNER or
HOMEOWNERS ASSOCIATION maintenance responsibilities.” 
 
Page 3 paragraph 2 Coverage
under this LIMITED WARRANTY is expressly limited to CONSTRUCTION DEFECTS which
occur during the WARRANTY PERIOD indicated on the Limited Warranty Validation
Form and which are reported by YOU in accordance with the notification
requirements of Section VI. Procedure to Request US To Perform Under This
LIMITED WARRANTY. OUR obligations under this LIMITED WARRANTY apply to
workmanship actually performed and materials actually installed in the HOME or
the COMMON ELEMENTS. Any failure by US to complete construction of the HOME or COMMON
ELEMENTS, where such failure is apparent and obvious, is not covered by this LIMITED
WARRANTY and is not a CONSTRUCTION DEFECT.
 
Page 3 Our warranty Obligations
- Upon OUR timely receipt of written notice from YOU alleging a CONSTRUCTION
DEFECT during the WARRANTY PERIOD, WE, or parties acting on OUR behalf, will,
where WE deem it necessary, inspect, investigate and/or test (including
destructive testing) the condition alleged to be a CONSTRUCTION DEFECT. If WE determine
that a CONSTRUCTION DEFECT exists, WE, or parties acting on OUR behalf, will
(1) repair or replace the CONSTRUCTION DEFECT, (2) pay to YOU the actual amount
it would cost US to repair or replace the CONSTRUCTION DEFECT, or (3) pay to YOU
an amount equal to the diminution in fair market value caused by the
uncorrected CONSTRUCTION DEFECT.
 
We will extend this offer for
another 7 days; if we do not receive an acceptance of the offer we will
consider the offer void and this situation a closed matter where an agreement
could not be reached.

[redacted]




2:43 PM (6 minutes ago)










tome




[redacted],
KHOV has ratified the contract cancellation agreement I provided, which requires a refund of the earnest money deposit back to me. Per the agreement, HKOV is allowed up to 8 weeks to process the refund since their checks are cut in Oregon. You may consider my complaint resolved at this time. However, if I do not receive the check by December 17, I will let you know.
Thank you for assistance with my matter.
Best Regards,
[redacted]

[redacted],
Roman">
We visited
Mr. Tom
Nguyen's home at [redacted] drive, [redacted] , VA [redacted] on 7/22 and spoke
to him as well.
[redacted] previously brought his
concerns to our attention right after completion of his home. We have explained
to him several times over the past year and a half that his lot is graded
properly and the county building inspector approved the grading. Our position
is a construction defect does not exist. In the interest of customer
satisfaction I offered to improve the area in question by bringing in soil and
machinery to blend his lot with his neighbors, provided that he gets written
permission from his neighbor to allow us to grade about 5-6 feet on to their
property, addtionally, [redacted] would need to be responsible for sod or
seeding of the disturbed areas. We feel this is a fair and just compromise.
I asked [redacted] to contact me
prior to 7/30 if he decides to accept our offer.
Best regards,
Paul H[redacted]
Director of Service
K. Hovnanian Homes - Virginia
[redacted]

Review: I am in the process of getting a home built through KHOVNANIAN in [redacted], VA ([redacted] model home, lot [redacted], [redacted]) and there have been many issues througout the building process that have been unsatisfactory. Some of those issues have been rectified, while others which are the main reason of this complaint are being told that I just have to deal with. First off, during the signing of my contract I instructed the sales rep that I DID NOT want a storage unit in the basement,, the blueprint for this change was signed off on, yet the storage closet was built anyway. This storage closet takes approximately 5-6 ft of space from the rec room and Im being told that I will just have to deal with it for the most part. The next issue is with a wall that was never build per the blueprint in the rec room which encloses the rec room in its own seperate room away from the garage door entrance. Again, this wall is on the blueprint that was signed off on at the contract signing, but is not being built and Im basically being told to deal with it. Next is the design of the kitchen which does not match the blueprint. The kitchen refrigerator is in an awkward place which doesnt allow you to fully open it without having to squeeze between the open doors and the island. Originally on the blueprint the refrigerator opened to an open space within the kitchen with no obstruction. This is no longer the case. If anyone was ever in a wheelchair they would not ever be able to access the refrigerator. No changes to the blueprint were ever consulted with me and again im being forced to just accept and deal with them,Desired Settlement: I would either like to be given the cash toward the cost it will require me to make these repairs myself per the blueprint I signed off on or the builder to make the changes per the blueprint that was signed off on in which case there will be a wall built in the rec room, the storage wall be taken out of the rec room and the kitchen refrigerator to be placed somewhere where it was suppose to be per the blueprint.

Business

Response:

To: **. [redacted]

RE: [redacted]

[redacted] , [redacted]

Dear Sir,

I would like to acknowledge receipt of your complaint and assure you that it will be delivered to the appropriate parties.

Thank you,

Khovnanian Homes

Homeownere Warranty Dept.

Review: I filed a complaint earlier this week and for some reason it was closed and has not been resolved. I'd like to open the complaint again. The builder is not admitting to proble** that are clearly theirs and they are blaming me and being extremely condescending. I have also been lied to too many times when they twist their words in order to suit them. They are telling me that nothing is wrong with the venting system leading from the dryer to outside the house when it is constantly getting clogged. I need this to be resolved.

The issue of my garage has not been resolved and the manner in which **. [redacted] answered me about it was completely inappropriate and telling me that it is up to me to prove that my car will not fit in a two car garage that the company knows is not big enough.Desired Settlement: Fix my garage and give me a new washer and dryer (upgraded from the ones I have now) and check the dryer vent system. How do they know it is installed properly? Did they use a camera to determine this?

Business

Response:

We here at

K. Hovnanian Homes service department have received and responded to each one

of **. [redacted] service requests, which have been plentiful. Every request has

been evaluated, warrantable repairs agreed to, warrantable repairs completed

and a confirmation from [redacted] that work was indeed completed. There have

been some requests that were not warrantable and have not been addressed.

Review: To whom it may concern:

When we bought our home on [redacted] Drive in [redacted], our backyard and the common

area directly behind us was beautifully sodded and smooth. A few months after we moved it, the

Khovnanian representative asked if they could cut through a corner of our yard so that the bulldozers

and other machinery could access Lot 4 next to us to build the home there and he assured us that our

lot would be returned in the same condition. Fast forward months later and Lot 4 was done and sodded

and we were not. In fact, we had to wait until Lot 2 was built and sodded... and our little triangle was

still left bare. We had to call several people to get it done and explain the situation since the service

managers (from Steve, to Todd, to Jeremy) had changed in the year that we had been here. It finally

did get sodded but now the grade of the land is different. Before it was smooth and even; now there

is a ridge along the edge of where the bulldozers had paved a way through. Although the change in

the grade is "acceptable," it was not what we had originally agreed to as we explained it to yet another

service manager, Mr. David A**. Our request is that that Khovnanian fulfill their promise that they

would restore our yard to the grade and condition that we bought it in.Desired Settlement: We would like Khovnanian to level out the grade of our backyard to the same condition as when we purchased the home.

Business

Response:

[redacted],

We visited

Mr. Tom

Nguyen's home at [redacted] drive, [redacted] , VA [redacted] on 7/22 and spoke

to him as well.

[redacted] previously brought his

concerns to our attention right after completion of his home. We have explained

to him several times over the past year and a half that his lot is graded

properly and the county building inspector approved the grading. Our position

is a construction defect does not exist. In the interest of customer

satisfaction I offered to improve the area in question by bringing in soil and

machinery to blend his lot with his neighbors, provided that he gets written

permission from his neighbor to allow us to grade about 5-6 feet on to their

property, addtionally, [redacted] would need to be responsible for sod or

seeding of the disturbed areas. We feel this is a fair and just compromise.

I asked [redacted] to contact me

prior to 7/30 if he decides to accept our offer.

Best regards,

Paul H[redacted]

Director of Service

K. Hovnanian Homes - Virginia

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The issue was not a construction or grading defect. It was verbally promised to us that if we allow the builders to tear up our land in order to construct the house next door, they would return it to the original condition/grading. Though the grade is acceptable to the builder now, it is definitely not as it was when we bought the house. The original grading was already approved by the county before settlement. The backyard was what greatly influenced our decision to purchase the house so our kids can play outside. That portion is now just a twisted ankle waiting to happen.

Review: A new home purchase agreement was signed with K. Hovnanian Homes at [redacted], which required a 5% earnest money deposit on the purchase price. Prior to the start of building I applied for less than 80% loan-to-value financing as a conforming loan through the builder’s own preferred lender, which was based on the expectation that I would receive a substantial gift from a family member. A Commitment Letter with conditional financing approval was received and building of our new home commenced.

Subsequently, I informed the builder and lender that a financing Commitment Letter condition for a completed gift letter and deposit of gift funds for the remaining down payment (less the 5% earnest money deposit) could and will not be satisfied due to a change in circumstances beyond my control. Through discussions with the builder’s preferred lender that the original financing application was made with, they informed me that the change in circumstances would ultimately result in their denial of the conditional approval for the original financing application. I communicated this to KHOV in a forthcoming and timely manner around the time the second floor framing was under way, which would have given the builder sufficient time to mitigate the impact by terminating our contract and re-marketing the home to another buyer before our interior design selections were installed. While the contract does not require it, I have proactively attempted to obtain alternate financing (95% loan-to-value as a non-conforming loan) with the builder’s preferred lender and other lenders but to no avail since I was told no lender will underwrite such a high loan-to-value ratio on a non-conforming jumbo loan. Therefore, I anticipatorily repudiated the contract over 2 months from the time I am writing this complaint, and I requested a refund of the earnest money deposit citing the terms and conditions of the Financing Contingency addendum.

My initial emails received responses from my KHOV sales advisor indicating that they have been forwarded to a “VP” for determination of next steps. On one occasion when I spoke with my sales advisor in person, she informed me that her management's position was we have "come to far (in the construction process)" to allow for a contract release and return of the earnest money deposit. However, a legal review of the contract did not reveal any terms or conditions that would support that position.

As more time passed, communications from my KHOV sales advisor became scarce. About one month after providing initial anticipatory repudiation of the contract, I attended a pre-drywall orientation meeting as KHOV continued to build the home to our specifications as if nothing was wrong and we could still obtain financing to go to closing/settlement. About 45 days after providing anticipatory repudiation, I sent KHOV a formal letter (signed and sent certified mail) requesting termination of the contract under the Financing Contingency expecting that they also received the official financing denial notice from their preferred lender. When I followed up with my primary KHOV sales advisor, she mentioned that their corporate offices had received my formal letter and she was working on getting approval from her management for another lender of their choosing so that we can make an application for alternate financing (something that the Financing Contingency in the contract allows but does not require), but did not mention not having received the financing denial notice from their preferred lender. After several days, no further guidance on alternate financing was provided from KHOV, yet I continued to receive emails on status of the construction progress. When my realtor then spoke with the same KHOV sales advisor, the KHOV sales advisor stated that she did not understand why we could not get financing and it was our responsibility to come up with money that we expect to recieve as a gift. The KHOV sales advisor further informed my realtor that a denial notice from the lender has not been received for the original financing application. My realtor was also informed that, contrary to what I was told several days earlier, KHOV had no other lender for us to make application with for alternate financing. While not receiving a reason on why the builder’s preferred lender was substantially delayed in providing the financing denial notice, I was able to diligently drive the builder’s preferred lender to provide the builder and myself with the formal financing denial notice to satisfy a requirement of the Financing Contingency.

I have fulfilled all of my contractual obligations and provided notice of my intent to terminate the contract. Following several attempts to resolve my matter and express my dissatisfaction through someone with decision making authority, I finally received a response from a KHOV VP of Sales indicating that my matter was being forwarded to their legal counsel for review. However, after more than 2 weeks from when I was told my matter was forwarded to KHOV's legal counsel for review, I am still awaiting a proposed resolution and an indication on how they intend to proceed. I am only left to assume that KHOV realizes I am entitled to my request for release from the contract and refund of the earnest money deposit. We are now less than one month from closing/settlement and KHOV is clearly using delay tactics to the ends of putting me into a situation where I may inadvertently breach a contract requirement or simply walk away from my earnest money.Desired Settlement: Immediate release from the contract and a refund of the earnest money deposit.

Business

Response:

“Thank you for the opportunity

to respond to [redacted]’s Complaint.

**. and [redacted] entered into

a Purchase and Sales Agreement with K. Hovnanian Homes at [redacted],

LLC for the purchase and sale of a home located in the [redacted] subdivision

in [redacted] County, Virginia. The purchase

price for the home was in excess of $800,000.

Relying upon [redacted]’s express representation that he was to receive

a substantial gift to allow him to purchase the home, **. and [redacted] were

granted conditional loan approval and K. Hovnanian began construction of the

home. Permits were applied for and

granted, the foundation was poured and framing was started, all based on the

specific structural selections made by **. and [redacted]. As a result, when K. Hovnanian was first

informed that **. and [redacted] were not going to be following through with

the purchase of the home, our ability to “mitigate the impact” of their

decision was compromised. The company

will realize a substantial loss, in excess of any deposit money **. and [redacted] have paid, if they do not purchase the home.

That being said, K. Hovnanian

will comply with the terms of the Purchase and Sales Agreement. As required by the Agreement, **. and [redacted] have been directed to another lender in an attempt to obtain financing. If financing is denied, K. Hovnanian will

follow the express provisions in the Agreement with respect to **. and [redacted]’s deposit. Thank you.”

Consumer

Response:

On Sept 15th, I provided the business (KHOV) information obtained from another lender of their choosing, again indicating our inability to obtain mortgage financing.

On Sept 23rd, I spoke with Ceilie H[redacted] (KHOV VP of Sales) and she informed me that she instructed Jaqueline M[redacted] (our KHOV Sales Advisor) one day earlier to provide us with a contract release. After I had inquired about how the earnest money would be handled, she informed me that KHOV will be returning our earnest money deposit but it could take up to 6-8 weeks for processing.

On Sept 28th, Ms. M[redacted] provided a Sales Agreement Cancellation Request form. However, the form was not what I had expected since I have already provided multiple formal requests to terminate the contract. Furthermore, it did not contain any KHOV signatures or reflect their verbal commitment that I am eligible to receive a refund of the earnest money deposit under the Financing Contingency.

On Oct 3rd, I met with my attorney and was advised not to sign the Sales Agreement Cancellation Request form as provided since it would have effectively amended the contract to provide KHOV with unilateral authority terminate the contract and make a final determination on our eligibility for refund of the earnest money deposit by making such a request, with no obligation for KHOV to refund the money requested. Following the advice of my legal counsel, I provided KHOV a signed Sales Cancellation Agreement that formalizes their prior verbal commitment to terminate the contract and refund the earnest money deposit under the Financing Contingency.

Only when a formal agreement has been reached with all required signatures received by KHOV management to terminate the contract and fully refund the earnest money deposit, will I consider this matter closed.

Regards,

Review: KHov purchased plots of land to build home in an established sub-division, [redacted] in [redacted], VA. The by-laws and HOA were establsihed and run by the previous builder [redacted]. KHov took over the responsibility of the HOA from KHov three-years ago. We had the required annual HOA meeting in October of 2012, in October 2013 we received a copy of the proposed/approved budget and no meeting. This year, our managment company, [redacted] in [redacted], VA stated KHov personnel have been unreachable for the past year and were looking to do a forced turn-over of the Homeowners Assocaition to the residents. I've reached out to the company rep, that I have an email address for from a previous issue but, have not received a response. We have tot-lots that need attention, mailboxes of varrying color, lights out at the main entrances, street lights that don't work, and no one to reach out to with our concerns that the management company nor KHov are failing the residents, who pay monthly fees.Desired Settlement: I would like KHov to either take on the responsibility and follow the law concerning our HOA and that of being the Declarent or, they can turn the HOA over to the residents and take a step back so that we can make the sure our community runs the way we want it to be run. In addition. I would like them to follow the By-Laws of our community. The mailboxes they are now using do not match what was an established color and design scheme previously. The company used previously is still in business so, I not sure why the change. The By-Laws also state that only wood fences are allowed in the community. KHov has a decorative metal fence around the front of the model home. Home owners have submitted request in the past for consideration to build a metal fence surrounding their property and were denied because of the By-Laws. Seems like we should all be working together and providing the same response for all.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s complaint.

In his correspondence, [redacted] lists several day-to-day maintenance issues that are routinely handled by the management company employed by the homeowner’s association. The management company has the ability and the responsibility to coordinate the necessary maintenance and repairs within the community without needing the approval of the Board of Directors for every request. [redacted] should alert the management company to these issues (again, if necessary) and it is our expectation that the management company will promptly and efficiently address maintenance and repair within the community.

With respect to the lack of an annual community meeting in 2013, the Board of Directors, through the management company, sought nominations from within the community for candidates to run for the Board, with the intention of transitioning control to the homeowners at a 2013 annual meeting. It is our understanding that there were not a sufficient number of nominations or interested individuals to have such a transition meeting. Once again, it is the Board’s intention to hold an election and transition the Board to homeowner control at an upcoming 2014 annual meeting, which will be scheduled to occur prior to the end of this year. Hopefully, there will be sufficient interest within the community to allow for the transition.

Finally, it should be noted that [redacted]’s first email to the association Board member appointed by K. Hovnanian was on October 1st. This complaint was filed less than 24 hours later.

We hope that this response has addressed [redacted]’s issues and demonstrated our continuing concern for the management of the [redacted] subdivision.

Best Regards,

Paul H[redacted] obo, Division Management Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will make contact with the management company who just sent out a letter to every owner concerning they have started the process to "Force A Turn Over" of the association from KHov to the owners. Interseting, that the reply says we did not have enough interest from the community to form a board. I have enough people complaining to me that will all be on a board. We shall wait and see when the meeting is scheduled, "by the end of the year."

Regards,

Review: On March 29 2014 I went to visit the KHovnanvian sales office in [redacted] VA for a possible purchase. [redacted] was the Sales Associate who showed me the property. After a few hours I signed a Sales Agreement. The next day on March 30, 2014 I contact **. [redacted] about my concern and desire to cancel the contract. She told me that she was going to wait until she hears back from me before submitting the Check I gave her as a deposit in the amount of $1000. I explained to her that the sales price was too high in comparison to the other properties sold in the area. **. [redacted] even contact me indicating that the builder didn't want me to cancel and that he/she was willing to negotiate the sales price down. On Tuesday April 1 sent an email requesting a refund. I then came to find out from **. [redacted] that she had deposited my check without my consent. She failed to honor her promise to hold on the check as she said because she didn't wanted me to buy a house in which I was not happy. I have been trying to reach **. [redacted]. In her email dated Apil 2, she said that she had to submit the check as it was the policy. Further she said that it will take 45-60 days for me to get my refund.

I read the Sales Agreement and it does not indicates the time frame or wait time to received the Deposit back. **. [redacted] has been unethical and responding to my emails creating stories.

I just want my refund. I mentioned to her that I am a Disabled Veteran who suffers from Headaches disorders and that this situation is Stressing me out to the point of increasing my blood pressure.

I just want to get an answer or call from someone in the coporate office who handles the refunds. **. [redacted] is just a Sales Associate who is not trained to handle refunds.

I have been trying to reach **. [redacted] without success at ###-###-####. I was informed by the customer service agent that she handles all Sales matter.

I just want my refund. **. [redacted] as the sales agent should not be making up time frames of the refund process as she said is written in the contract. When I asked her to provide me with the written copy in where it indicates that a refund will take up to 60 days she refuses to do so. I also contact **. Baldwin who supposed to be the Account Administrator who handles the refunds. As of today, I have not received any mail or email from her regarding the status of my refund.

I am disappointed of the way KHovanian representatives are handling this situation. I feel that they are taking advantage of me because I am a disabled person.Desired Settlement: I am requesting a refund immediately to my bank account or by mail. Waiting 45-60 days is unfair given that it was an Administrative Error from **. [redacted] who should have not deposited my check without getting my final approval or ok to do so.

Business

Response:

“Thank you for the opportunity

to respond to the complaint filed by **. [redacted]. K. Hovnanian

respectfully disagrees with the facts presented in the complaint and

specifically denies the claim that **. [redacted] was taken advantage of

because she is a disabled person.

Review: In August of 2013 I signed a purchase contract with KHOV at their [redacted] site in [redacted], Virginia. When I signed the legal agreement I was told and understand that the original delivery of the new home would be in December. It was pushed back to January, then March, and now April. The real reason for the initial delay was never conveyed, in fact it was not until mid-January that representatives at KHOV shared the reason with the consumer. A delay such as this constitutes a deficiency. Fast forward to February 28 1014, I received an email from the construction manager that there would be a delay to April after having the understanding that closing would take place in March. It is imperative that I point out that the notification of the delay came my realtor who learnt of this from KHOV's financial arm not the sales team. Further, I was not made aware by the sales team. The email from KHOV blamed the [redacted] power company and there was no mention of the real reason or part of the problem being the land developer. Please see the email (17MAR2014) from [redacted] below:

"I am the designer for the [redacted] project and it seems you have not been completely informed on the reason for the delay. The developer has not completed the conduit installation to date. He chose to redesign the [redacted] conduit layout and install a portion of the conduit out of the designated [redacted] easement. The job is on hold pending the redesign and the approved easement document. I am truly sorry for the delay but the reason for the delay is not a fault of [redacted]." - [redacted] Rep

I hope the receiver of this complaint can see how a consumer is mislead. This is part of the email (28FEB2014) I received from KHOV as to why there had been another delay:

"All, I am sending this letter to advise you on the status of your new home and the expectations for settlements. Unfortunately the weather has caused multiple delays to the installation of the main power. We have been in constant communication with [redacted] who is the power company in charge of this project. As of today 2/28/14 we are still awaiting confirmation of there completion date. Due to the current situation and the timeframe for power install we have been advised to move all settlements to April 2014. Upon our confirmation from [redacted] we will contact you with your adjusted walk dates and times. This is a very difficult situation for all parties involved and we certainly apologize for any inconveniences and hardships this may have caused you." - KHOV Rep

Please notice that [redacted] mentions no promise of a proposed date as this can go on and on. Another delay may be in the making, another month or more. Who knows? A quarter of the year has passed, I could have been 4 months into paying down the loan, I have $22,000 just sitting in an account as a down payment that could be making 10%+ YTD. Instead, I am expecting more of the same with no return and little service from KHOV customer relations. I have not been contacted from customer service or relations even after sending a letter to their executive office in N.J. Separately, I also sent an email to the community sales team, which to the sales teams' credit was forwarded to their V.P. There has been no response or proactive seeking from business to consumer, therefore justifying my sentiment of being treated unfavorably.Desired Settlement: A concession to meet a reasonable request from consumer and on that can be agreed upon with KHOV.

Business

Response:

Dear [redacted], I am in receipt of your message to the Revdex.com and will forward to the appropriate party who will be contacting you shortly. If for any reason you do not hear from someone within the next day or so, please feel free to call me ###-###-#### or cell-###-###-####. Respectfully, [redacted]Homeowner Service Dept.Khovnanian Homes, Inc.[redacted], VA

Review: My husband and I purchased a home from KHov on May 8, 2012. Our initial home walkthrough had limited punch list items, most were completed in a timely fashion. One item, however, has yet to be resolved and both my husband and I have emailed, called, and consistently asked for updates over the past 11 months. I have even filed a formal complaint with the service department but have been utterly disappointed with the lack of communication and actions to resolve this ongoing item. At this time neither the field superintendent nor the service manager are responding to our inquiries!Desired Settlement: All my husband and I want at this time is for our 1 initial punch list item to be redolved (i purchased a custom glass front door and KHov put a standard kickplate at the bottom which was not supposed to be there and requires a new door due to the holes the kickplate would leave if removed).

Business

Response:

This issue has been resolved to the satisfaction of both builder and Homeowner. Please refer to attached email.

Thank you,

[redacted], HOS AA

Khovnanian Homes - VA DIV

Review: Applied for a mortgage loan with KHOV and was approved based on financial status at that time. My husband lost his job and our financing fell apart 1 week before closing. Instead of giving us our earnest deposit, KHOV made us go through financing with another company and per contract if financing was disapproved through second mortgage company, earnest deposit would be returned. We followed KHOV's request and applied although we were not comfortable with doing so since my husband had no job. During the approval process for 2nd loan, I lost my job and the financing once again fell thru. KHOV has refused to give us our 10,000 earnest deposit and has stoopped responding to our attempts of communication with them. We finally had to resort to getting a lawyer, who was also ignored until he advised we would be filing a lawsuit. KHOV has no regard for our financial situation and have been downright nasty to us by accusing us of faking our job losses. My family has strugged significantly behind KHOV's actions and we are filing this complaint in hopes that another family will not suffer as we have.Desired Settlement: I would like a full refund of earnest money deposit which is 10,000.

Business

Response:

Dear Sir, Madam:

I would like to inform you that I am in reciept of your complaint and will forward to the appropriate party who can address this issue with you.

Thank you,

HOS Rep

Khovnanian Homes, Inc.

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Description: Home Builders

Address: 4090 Lafayette Center Dr Ste A, Chantilly, Virginia, United States, 20151

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