We recently purchased with KHOV in pender oaks community, virginia. We paid deposit in Jan 2022, for august delivery of home which
got pushed to september end due to supply chain shortages. When we paid the deposit we asked for couple of changes (had to be done 3 days after deposit)
which were not taken care of. We had to follow up multiple times later on and had to give up on a couple of items. Our realtor couldnt be present during closing
and had provided required information reg. commission details to be put in the agreement before she left. We close on the house only to realize this was not included.
When we tried to follow up they are refusing the acknowledge that they got email from realtor with the details. Now common, we have received it, it's in our inbox
with correct khov email addresses and khov doesnt receive it. Atleast acknowledge it's a mistake and every mistake has a fix. They dont want to do anything
now as the contract is closed. I guess the management is not informed of it or they're involved too in this as ultimately buyer is at the receiving end.
Not expecting that KHOV will solve our problem after seeing this review, but want to alert fellow home buyers to stay away from KHOV. Wish I had seen
all reviews reg. KHOV before we went ahead with the purchase. Disappointed!
Our home is located in Four Seasons at Historic Virginia. It was built in 2005, (we purchased it in 2016) and last year we had a hot water pipe split in our laundry room with water shooting out of the wall. The plumber that did the repair said that while the pipe used was "code" it was a poor choice for a hot water line, and it isn't being used anymore. It took him a couple days to even find a coupling for the repair. He said don't be surprised if you don't have problems with it in the future. Well, the future is here, we have a leak under the slab. I'm sorry, a 17-year-old house shouldn't have this sort of plumbing problem. I asked my neighbor, who's lived here since 2005, if she knew of anyone else who had experienced a similar problem and she said I wasn't the only one. I know people that live in houses that are 50+ years old and have NEVER had this problem.
While we understand [redacted] ’s perspective, we have offered what we believe is a fair resolution that goes beyond our obligations Therefore we stand by our original assessment, observation and offer We urge [redacted] to review the Builder’s Limited Warranty pages and which he has been given as a part of his Purchase Agreement and also attached Page paragraph which states, “This LIMITED WARRANTY establishes an agreed method for determining when a CONSTRUCTION DEFECT exists and a clear understanding of OUR responsibilities for remedying any such CONSTRUCTION DEFECTThis LIMITED WARRANTY also helps distinguish a CONSTRUCTION DEFECT that is OUR responsibility from those minor imperfections that can reasonably be expected in a HOME or the COMMON ELEMENTS, or that result from wear and tear or the neglect of routine HOMEOWNER or HOMEOWNERS ASSOCIATION maintenance responsibilities.” Page paragraph Coverage under this LIMITED WARRANTY is expressly limited to CONSTRUCTION DEFECTS which occur during the WARRANTY PERIOD indicated on the Limited Warranty Validation Form and which are reported by YOU in accordance with the notification requirements of Section VIProcedure to Request US To Perform Under This LIMITED WARRANTYOUR obligations under this LIMITED WARRANTY apply to workmanship actually performed and materials actually installed in the HOME or the COMMON ELEMENTSAny failure by US to complete construction of the HOME or COMMON ELEMENTS, where such failure is apparent and obvious, is not covered by this LIMITED WARRANTY and is not a CONSTRUCTION DEFECT Page Our warranty Obligations - Upon OUR timely receipt of written notice from YOU alleging a CONSTRUCTION DEFECT during the WARRANTY PERIOD, WE, or parties acting on OUR behalf, will, where WE deem it necessary, inspect, investigate and/or test (including destructive testing) the condition alleged to be a CONSTRUCTION DEFECTIf WE determine that a CONSTRUCTION DEFECT exists, WE, or parties acting on OUR behalf, will (1) repair or replace the CONSTRUCTION DEFECT, (2) pay to YOU the actual amount it would cost US to repair or replace the CONSTRUCTION DEFECT, or (3) pay to YOU an amount equal to the diminution in fair market value caused by the uncorrected CONSTRUCTION DEFECT We will extend this offer for another days; if we do not receive an acceptance of the offer we will consider the offer void and this situation a closed matter where an agreement could not be reached
got pushed to september end due to supply chain shortages. When we paid the deposit we asked for couple of changes (had to be done 3 days after deposit)
which were not taken care of. We had to follow up multiple times later on and had to give up on a couple of items. Our realtor couldnt be present during closing
and had provided required information reg. commission details to be put in the agreement before she left. We close on the house only to realize this was not included.
When we tried to follow up they are refusing the acknowledge that they got email from realtor with the details. Now common, we have received it, it's in our inbox
with correct khov email addresses and khov doesnt receive it. Atleast acknowledge it's a mistake and every mistake has a fix. They dont want to do anything
now as the contract is closed. I guess the management is not informed of it or they're involved too in this as ultimately buyer is at the receiving end.
Not expecting that KHOV will solve our problem after seeing this review, but want to alert fellow home buyers to stay away from KHOV. Wish I had seen
all reviews reg. KHOV before we went ahead with the purchase. Disappointed!
While we understand [redacted] ’s perspective, we have offered what we believe is a fair resolution that goes beyond our obligations Therefore we stand by our original assessment, observation and offer We urge [redacted] to review the Builder’s Limited Warranty pages and which he has been given as a part of his Purchase Agreement and also attached Page paragraph which states, “This LIMITED WARRANTY establishes an agreed method for determining when a CONSTRUCTION DEFECT exists and a clear understanding of OUR responsibilities for remedying any such CONSTRUCTION DEFECTThis LIMITED WARRANTY also helps distinguish a CONSTRUCTION DEFECT that is OUR responsibility from those minor imperfections that can reasonably be expected in a HOME or the COMMON ELEMENTS, or that result from wear and tear or the neglect of routine HOMEOWNER or HOMEOWNERS ASSOCIATION maintenance responsibilities.” Page paragraph Coverage under this LIMITED WARRANTY is expressly limited to CONSTRUCTION DEFECTS which occur during the WARRANTY PERIOD indicated on the Limited Warranty Validation Form and which are reported by YOU in accordance with the notification requirements of Section VIProcedure to Request US To Perform Under This LIMITED WARRANTYOUR obligations under this LIMITED WARRANTY apply to workmanship actually performed and materials actually installed in the HOME or the COMMON ELEMENTSAny failure by US to complete construction of the HOME or COMMON ELEMENTS, where such failure is apparent and obvious, is not covered by this LIMITED WARRANTY and is not a CONSTRUCTION DEFECT Page Our warranty Obligations - Upon OUR timely receipt of written notice from YOU alleging a CONSTRUCTION DEFECT during the WARRANTY PERIOD, WE, or parties acting on OUR behalf, will, where WE deem it necessary, inspect, investigate and/or test (including destructive testing) the condition alleged to be a CONSTRUCTION DEFECTIf WE determine that a CONSTRUCTION DEFECT exists, WE, or parties acting on OUR behalf, will (1) repair or replace the CONSTRUCTION DEFECT, (2) pay to YOU the actual amount it would cost US to repair or replace the CONSTRUCTION DEFECT, or (3) pay to YOU an amount equal to the diminution in fair market value caused by the uncorrected CONSTRUCTION DEFECT We will extend this offer for another days; if we do not receive an acceptance of the offer we will consider the offer void and this situation a closed matter where an agreement could not be reached