K & J Heating & Cooling

We have performed over 38,inspectionsThere are a number of roofs that are inaccessibleWe have to consider safety firstWhen it rains or snows or is windy, no roof should be walkedThere are other conditions that also prevent roofs from being accessibleThis does not stop the inspection process, nor does it invalidate the inspectionEven though we make every attempt to walk a roof, we know how to inspect roofs without walking on themI called the clients husband and thought we had an understandingHe told me he felt comfortable after our conversation, but I guess Chantel does not feel the same way, because this complaint was submitted after our conversationI also shared with him that we have a day warranty to help protect them in the rare occurrence that we missed somethingIt is rare, but it does happen, as no one is perfectWe cannot meet everyone's expectations, no one canSome expectations are realistic, others are notWe do not directly carry dronesThat is a service we contract out, and that is why there is an additional fee involvedWe offered the service after realizing the roof was inaccessible, but that determination could not be made until we were at the job siteAll of the information about the roof is covered in writing and verbally at the time of the inspectionDelaware Home Inspection regulations do not require walking on the roofWe performed the services as required by the State of Delaware

I have attached all correspondence with this customer regarding her complaints. We take any complaint we receive seriously. You will see that we responded immediately in an effort to resolve the issues.This inspection was conducted over 8 months ago. A home inspection is a visual inspection, no... dismantling of system components is conducted. Ducts are not opened, insulation is not removed, carpets are not lifted, walls are not cut open, etc. You will see from the correspondence, including photos that the items of complaint were hidden items. In addition, the customer breached the contract as outlined under DISPUTE RESOLUTION AND REMEDY LIMITATION: Notice of Claims. (see contract)Mold is beyond the scope of a general home inspection and therefore is excluded in our contract. There are over 20,000 different species of mold and mildew. They are microscopic in nature, they are naturally occurring and are everywhere in our environment. The customer acknowledged that they had not conducted any mold testing. They therefore do not truly know if any mold contamination existed within the home that would be considered abnormal or "life threatening " as they claim.The moisture damage from the toilet leak was isolated to the right edge of the subfloor where it is cut out for the sewage pipe to pass through. The subfloor was not sagging and did not flex when weight was applied. Having been a certified home inspector for 20 years, it is my professional opinion that the press board subflooring would be significantly deteriorated throughout the stained area (soft/sagging) had the leak been occurring for almost two years as suggested.While we regret to hear that the family is experiencing unexpected repair issues . AmeriSpec is not at fault.

I have attached all correspondence with this customer regarding her complaints. We take any complaint we receive seriously. You will see that we responded immediately in an effort to resolve the issues.This inspection was conducted over 8 months ago. A home inspection is a visual inspection, no...

dismantling of system components is conducted. Ducts are not opened, insulation is not removed, carpets are not lifted, walls are not cut open, etc. You will see from the correspondence, including photos that the items of complaint were hidden items. In addition, the customer breached the contract as outlined under DISPUTE RESOLUTION AND REMEDY LIMITATION: Notice of Claims. (see contract)Mold is beyond the scope of a general home inspection and therefore is excluded in our contract. There are over 20,000 different species of mold and mildew. They are microscopic in nature, they are naturally occurring and are everywhere in our environment. The customer acknowledged that they had not conducted any mold testing. They therefore do not truly know if any mold contamination existed within the home that would be considered abnormal or "life threatening " as they claim.The moisture damage from the toilet leak was isolated to the right edge of the subfloor where it is cut out for the sewage pipe to pass through. The subfloor was not sagging and did not flex when weight was applied. Having been a certified home inspector for 20 years, it is my professional opinion that the press board subflooring would be significantly deteriorated throughout the stained area (soft/sagging) had the leak been occurring for almost two years as suggested.While we regret to hear that the family is experiencing unexpected repair issues . AmeriSpec is not at fault.

We have performed over 38,000 inspections. There are a number of roofs that are inaccessible. We have to consider safety first. When it rains or snows or is windy, no roof should be walked. There are other conditions that also prevent roofs from being accessible. This does not stop the inspection...

process, nor does it invalidate the inspection. Even though we make every attempt to walk a roof, we know how to inspect roofs without walking on them. I called the clients husband and thought we had an understanding. He told me he felt comfortable after our conversation, but I guess Chantel does not feel the same way, because this complaint was submitted after our conversation. I also shared with him that we have a 90 day warranty to help protect them in the rare occurrence that we missed something. It is rare, but it does happen, as no one is perfect. We cannot meet everyone's expectations, no one can. Some expectations are realistic, others are not. We do not directly carry drones. That is a service we contract out, and that is why there is an additional fee involved. We offered the service after realizing the roof was inaccessible, but that determination could not be made until we were at the job site. All of the information about the roof is covered in writing and verbally at the time of the inspection. Delaware Home Inspection regulations do not require walking on the roof. We performed the services as required by the State of Delaware.