K&J staff has been in contact with the customer and has advised that the replacement of the back flow valve and the chimney cap are pending schedule dates from the contractorsIt is our understanding that the lawn repair work has already been completed, however, if the customer has additional concerns related to the lawn, K&J will review the concerns with the customer and address them accordingly Staff will continue to work with the customer to remedy the pending concerns as quickly as possible to ensure a resolution that meets the customer's satisfaction
Complaint: [redacted] I am rejecting this response because: As a company that deals daily in tree and brush they should of been well aware that plants grow in the spring Maybe adding a disclaimer of some sort during the days that passed during the time of the agreement and time of the company arriving you mean to tell me that my yard grew so much that it warranted an 83% increase in price from $to $ I can understand an additional 10-15% not 83% and as for my driveway while you did repair the main damage you missed the other depressions your truck had left and the foot by foot holes from the tires and I understand that your agreement says your not responsible for that type of damage since the agreement was never honored I would like my property back to where it was before you arrived and if you would of called to schedule I would of shown it to you please call me if you are going to come repair the rest of the driveway and grass area that was ruined Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My concerns are: I was told the work would be completed on 11/5; but did not receive any notification that it was changed I was told a private paving contractor would do the work, so how does emergency tree removal fit into this picture? Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: We (my wife and I both) recall the events/circumstances differently than K&J Their response does not address the true substance of our complaint; The contract we signed with K &J clearly stated they would use mats on our lawn, that they would stick to the perimeter of the property, and remove all wood and debrisThat is what we paid for when contracting with them They did not use mats, per their contract with us, when driving over the center of our lawn, they did not stay along the perimeter, per their contact with us(This, while they had their truck in reverse, wheels bearing down into the center of our lawn, attached to a rope which was tied to another one of our trees (not intended to be taken down or damaged) being used as a fulcrum to yank down the intended treeThey discarded, (and never removed) some wood into the woods of our property until my wife asked them to stop, rather than taking it away, per their contract with us No offer was made to us that indicated K&J would address the mess, or repair our propertyOn Saturday, May 23rd when [redacted] spoke with my wife, she told her we were upset and currently in our yard cleaning up the mess [redacted] said that “landscaping services were available,” implying that there would be additional costs to repair The details as we recall: The job was started on Tuesday, May 19thOn Saturday, May 23rd, [redacted] called our house approximately pmUp to this point there were multiple conversations between K &J but they were strictly about getting the large trees off of our lawn in a timely manner, which was accomplished and finished Saturday morning; five days after the first and largest tree was dropped on our lawnMy wife returned her callAfter a brief discussion on how dissatisfied we were with how this job went, and the mess and damage to our property, [redacted] asked what they "could doMy wife asked "what are you offering?" [redacted] had no answerAt no time during that call or prior to this time, did [redacted] offer to send somebody out to clean up our yardMy wife explained that we were (at that moment) outside cleaning up the mess they had left; that we were pretty upset with the condition of our propertyNo offer for clewas made other than “landscaping services were available” and something about them not being responsible for damageIt was never presented as something they would do as part of the jobIt was presented as an additional expense option if we wanted itOtherwise, why not just say we will send someone out at XXXX time to clean up? My wife told [redacted] she wanted to discuss further with me, what action we wanted taken [redacted] and my wife agreed to speak again on Tuesday, after the holiday weekendOn Tuesday we did not hear from K&JWe ended up speaking on Wednesday, May 27thAt that time, after discussions with my wife, I requested from Jen, a reduction in the price as compensation for the work that we had to do to repair and/or prevent any additional damage to our lawn (which, by the way, would never pay for the extent of repairs or clean up needed) [redacted] said she needed to speak with [redacted] about our request to lower the amount dueAgain, she offered their landscaping "options" This was not a "free of charge" offer or in any way conveyed that they wanted to make this right for usAt no point did anyone from their business came out to investigate our property or the claims of our dissatisfactionI wish they hadI believe any self-respecting business would have been appalled to see what was there With respect to K&J's comments about not giving K&J them the opportunity to clean the property before doing it ourselves: At no point in the multiple conversations with ***, up to Tuesday May 27th were we given any indication, offered or informed someone would be out to clean up the yardIt had been over a week of multiple complaints and phone calls with them regarding the condition of our lawn, through and after the work was “done.” We did what we thought was right for our property on Saturday, as soon as the large wood was removedIt was only then that we realized the full extent of the damage and mess left behindIn addition we invest good money into the care of our lawnWe were anxious to halt any additional damageUp to this point K&J didn't appear too concerned about the passing of time or any damage to our propertyIt was unrealistic of them to offer for us to get additional estimates for landscaping, or wait for their landscaping offer to come throughWe no longer trusted this business to do any job rightK n J's response to the Revdex.com speaks only to what they tried to do after the fact, and frankly it was not presented in a way that gave us any confidence that they intended to make things right with usWe believe the real issue is that they made a contract with us that they did not keepWe believe this job was poorly planned (first by taking down the largest tree on the property, obstructing their ability to get to the smaller trees without driving across the center of our property, and second by poor planning for the timely removal of LARGE tree trunks and debris strewn about our property.) We are not in the habit of contacting the Revdex.com, nor did we have unrealistic expectations that our lawn to be pristine after the work, but we have had many trees taken down in the past and THIS job warranted such action to the Revdex.comWe believe this company misrepresented through contracting with us, the job they were going to do, and their capabilities to do so professionallyCompounding the problem was the business owner’s total hands off approach to us, leaving the dirty work of talking to us over the course of two weeks, to ***.I am attaching photos, but they really do not do it justiceWe have a full acreThis was no small messThe large bark, debris and piles of sawdust was extensive and embedded into and across the property covering a strip 6-feet wide and aproxfeet long on one side, and all the way across the full back yard (about feet)The pictures represent a very small portion of the messThe trees were dragged across and up the full length of our property when removed on Friday and Saturday (only compounding the damage done to the lawn by allowing the trees to lay on the property for several days) Against our better judgement, but because we realize there was an expense to them to do this job, we have paid them (plus tax) at this pointAs we later discovered, our wood was hauled approximately houses away and given to a local resident, so there were no dumping fees (for all we know the resident may have paid K&J for our wood) There was NO clean up once the large branches were removed“Removal of wood and debris”, as noted in the contract, meant just that to us We maintain that K&J has been more than adequately compensated for the job done Sincerely, [redacted]
Although K&J specializes in tree removal and pruning work, unfortunately it is difficult to determine exactly how much brush will grow in an area in any period of timeK&J acted as quickly as possible to work with the property owners to answer questions and clarify concerns regarding the scope of work and offered possible resolution by way of completing the project in the fall or winter monthsK&J can arrange to complete additional repairs that may be required, however we ask that the customer provide a bit more detail with regard to the lawn repairs requested so we may follow up accordingly
Hi, ***,
We received a complaint last week#***It has been resolved and the customer is happyThe wood was taken away and the yard has been cleaned up to
their satisfactionWe are looking for this complaint to be noted as resolved on your website and the Revdex.com filesLet me know if there is anything else needed by K & J Landscaping to make that happen
Thank you in advance
*** ***
Operations Manager
K&J staff has been in contact with the customer and has advised that the replacement of the back flow valve and the chimney cap are pending schedule dates from the contractorsIt is our understanding that the lawn repair work has already been completed, however, if the customer has
additional concerns related to the lawn, K&J will review the concerns with the customer and address them accordingly.
Staff will continue to work with the customer to remedy the pending concerns as quickly as possible to ensure a resolution that meets the customer's satisfaction
Complaint: ***
I am rejecting this response because:
As a company that deals daily in tree and brush they should of been well aware that plants grow in the spring Maybe adding a disclaimer of some sort during the days that passed during the time of the agreement and time of the company arriving you mean to tell me that my yard grew so much that it warranted an 83% increase in price from $to $ I can understand an additional 10-15% not 83% and as for my driveway while you did repair the main damage you missed the other depressions your truck had left and the foot by foot holes from the tires and I understand that your agreement says your not responsible for that type of damage since the agreement was never honored I would like my property back to where it was before you arrived and if you would of called to schedule I would of shown it to you please call me if you are going to come repair the rest of the driveway and grass area that was ruined
Sincerely,
*** ***
K&J does not honor its contract On 04/13/15, we had Rick G*** come to our home and give us a written estimate In the estimate it read:
*Cut wood to firewood length
*Remove chips & debris
*Grind stump $additional
First, the crew came hours later than told over the phone When they put down the braces for the bucket truck, they made a huge dent in our driveway's blacktop They did NOT cut the wood to fireplace length The extra long logs were left on top of the very stump we were going to have removed and not stacked off to the side They left wheelbarrow upon wheelbarrow of debris behind When we showed them the contract, the crew said they were leaving and that they were tired We tried to call the manager who came out to give us the quote He was unable to be reached Meanwhile, we took photos of their workSecond, we called the office - repeatedly Each time we were told we could not speak with Rick The receptionist told us the job was done We explained that we wished to speak with Rick because we wanted him to honor the contract The subcontractor who was to grind the stump came and told us there was no way he would grind the stump for $ We showed him the contract He told us to take up with K&J After getting nowhere, we emailed Rick with the photographs We told him we wanted him to make it right by doing what was written in the contract Rick emailed us that he would have the stump ground for $with his newly purchased machine At that time we were happy thinking that Rick was going to make things rightWhen we called the office to schedule the stump grinding, the receptionist refused to schedule the appointment She told us we had to sign a NEW contract We told her that the first contract was not upheld She said that the line about stump grinding was crossed out on their end We informed her that it was NOT crossed out on our copy and we would be glad to it to show her Again, we were not permitted to speak with Rick nor has Rick called us despite us leaving messages requesting that he call We explained that we were trying to be fair and giving them every opportunity to fix their errors She was not helpful in assisting us in coming to a resolution for this situation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey made up for it with this quick response
Sincerely,
*** ***
I had a quote of $ to cut a tree down ,I thought they were going to take it down in sections,I told Dan I would dispose of the wood and limbs myselfWhen it came time to do so their worker said they would drop the tree in one piece ,which would have gone onto my neighbors property and I could not allow that without their permissionso they left doing no workAbout a month or so they had a coupon add for 50% off ,so I called and made an appointment ,when Dan came this time I told him want happened when his men showed upHe said if they cut and dropped it without limbing and sectioning it would cause damage to surrounding treesHe then quoted me $with my couponI called another company for thisv service,they came by when I was not at home and mailed me a quote ,cutting branches and wood into manageable size pieces and the stump as low as possible.The quote also listed a copy of liability insurance and workmens compinsuranceThis being done at a very competitive rate without any special discounts bor coupons
My husband an I hired K&J to remove a tree in our back yard hanging over our swing setDan came out and gave us the estimate, and the crew did EXACTLY what he promised! The crew was here on time, laid mats to protect my lawn and cleaned up every last bit of debrisWe could not be happier with our decision to use K&J Tree Removal and would recommend them to anyone!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My concerns are:
1. I was told the work would be completed on 11/5; but did not receive any notification that it was changed.
2. I was told a private paving contractor would do the work, so how does emergency tree removal fit into this picture?
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
1. We (my wife and I both) recall the events/circumstances
differently than K&J.
2. Their response does not address the true
substance of our complaint; The contract we signed with K &J clearly stated
they would use mats on our lawn, that they would stick to the perimeter of the
property, and remove all wood and debris. That is what we paid for when
contracting with them.
They did not use mats, per their contract
with us, when driving over the center of our lawn, they did not stay along the
perimeter, per their contact with us. (This, while they had their truck in
reverse, wheels bearing down into the center of our lawn, attached to a
rope which was tied to another one of our trees (not intended to be taken down
or damaged) being used as a fulcrum to yank down the intended tree. They
discarded, (and never removed) some wood into the woods of our property until my wife asked them to stop, rather
than taking it away, per their contract with us
3. No offer was made to us that indicated
K&J would address the mess, or repair our property. On Saturday, May 23rd
when [redacted] spoke with my wife, she told her we were upset and currently in our
yard cleaning up the mess. [redacted] said that “landscaping services were available,”
implying that there would be additional costs to repair.
The details as we recall:
The job was started on Tuesday, May 19th. On Saturday, May 23rd, [redacted] called our house
approximately 3 pm. Up to this point there were multiple conversations
between K &J but they were strictly about getting the large trees off of our
lawn in a timely manner, which was accomplished and finished Saturday morning;
five days after the first and largest tree was dropped on our lawn. My wife returned her call. After a brief discussion on how
dissatisfied we were with how this job went, and the mess and damage to our
property, [redacted] asked what they "could do. My wife asked "what are you
offering?" [redacted] had no answer. At no time during that call or prior to this
time, did [redacted] offer to send somebody out to clean up our yard. My wife
explained that we were (at that moment) outside cleaning up the mess they had
left; that we were pretty upset with the condition of our property. No offer
for clean-up was made other than “landscaping services were available” and
something about them not being responsible for damage. It was never presented
as something they would do as part of the job. It was presented as an
additional expense option if we wanted it. Otherwise, why not just say we will
send someone out at XXXX time to clean up?
My wife told [redacted] she wanted to discuss
further with me, what action we wanted taken. [redacted] and my wife agreed to speak
again on Tuesday, after the holiday weekend. On Tuesday we did not hear from
K&J. We ended up speaking on Wednesday, May 27th. At that time, after
discussions with my wife, I requested from Jen, a 300.00 reduction in the price
as compensation for the work that we had to do to repair and/or prevent any
additional damage to our lawn (which, by the way, 300.00 would never pay for
the extent of repairs or clean up needed). [redacted] said she needed to speak with [redacted] about our
request to lower the amount due. Again, she offered their landscaping "options".
This was not a "free of charge" offer or in any way conveyed that
they wanted to make this right for us. At no point did anyone from their
business came out to investigate our property or the claims of our
dissatisfaction. I wish they had. I believe any self-respecting business would
have been appalled to see what was there.
With respect to K&J's comments about not
giving K&J them the opportunity to clean the property before doing it
ourselves: At no point in the multiple conversations with [redacted], up to Tuesday
May 27th were we given any indication, offered or informed someone would be out
to clean up the yard. It had been over a week of multiple complaints and
phone calls with them regarding the condition of our lawn, through and after the
work was “done.” We did what we thought was right for our property on Saturday,
as soon as the large wood was removed. It was only then that we realized the
full extent of the damage and mess left behind. In addition we invest good money into the
care of our lawn. We were anxious to halt any additional damage. Up to this
point K&J didn't appear too concerned about the passing of time or any
damage to our property. It was unrealistic of them to offer for us to get
additional estimates for landscaping, or wait for their landscaping offer to
come through. We no longer trusted this business to do any job right.
K n J's response to the Revdex.com speaks only
to what they tried to do after the fact, and frankly it was not presented in a way that gave us any confidence that they intended to make things right with us. We believe the real issue is that they
made a contract with us that they did not keep. We believe this job was poorly
planned (first by taking down the largest tree on the property, obstructing
their ability to get to the smaller trees without driving across the center of
our property, and second by poor planning for the timely removal of LARGE tree
trunks and debris strewn about our property.) We are not in the habit of contacting the Revdex.com, nor did we
have unrealistic expectations that our lawn to be pristine after the work, but
we have had many trees taken down in the past and THIS job warranted such
action to the Revdex.com. We believe this company misrepresented through false
contracting with us, the job they were going to do, and their capabilities to
do so professionally. Compounding the problem was the business owner’s total
hands off approach to us, leaving the dirty work of talking to us over the
course of two weeks, to [redacted].I am attaching photos, but they really do not
do it justice. We have a full acre. This was no small mess. The large bark, debris and piles of
sawdust was extensive and embedded into and across the property covering a
strip 6-8 feet wide and aprox. 30 feet long on one side, and all the way across
the full back yard (about 100 feet). The pictures represent a very small
portion of the mess. The trees were dragged across and up the full length of our
property when removed on Friday and Saturday (only compounding the damage done
to the lawn by allowing the trees to lay on the property for several
days).
Against our better judgement, but because we
realize there was an expense to them to do this job, we have paid them 2300.00
(plus tax) at this point. As we later discovered, our wood was hauled
approximately 10 houses away and given to a local resident, so there were no
dumping fees (for all we know the resident may have paid K&J for our wood).
There was NO clean up once the large branches were removed. “Removal of wood
and debris”, as noted in the contract, meant just that…to us.
We maintain that K&J has been more than adequately
compensated for the job done.
Sincerely,
[redacted]
K&J staff has been in contact with the customer and has advised that the replacement of the back flow valve and the chimney cap are pending schedule dates from the contractorsIt is our understanding that the lawn repair work has already been completed, however, if the customer has additional concerns related to the lawn, K&J will review the concerns with the customer and address them accordingly Staff will continue to work with the customer to remedy the pending concerns as quickly as possible to ensure a resolution that meets the customer's satisfaction
Complaint: [redacted] I am rejecting this response because: As a company that deals daily in tree and brush they should of been well aware that plants grow in the spring Maybe adding a disclaimer of some sort during the days that passed during the time of the agreement and time of the company arriving you mean to tell me that my yard grew so much that it warranted an 83% increase in price from $to $ I can understand an additional 10-15% not 83% and as for my driveway while you did repair the main damage you missed the other depressions your truck had left and the foot by foot holes from the tires and I understand that your agreement says your not responsible for that type of damage since the agreement was never honored I would like my property back to where it was before you arrived and if you would of called to schedule I would of shown it to you please call me if you are going to come repair the rest of the driveway and grass area that was ruined Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My concerns are: I was told the work would be completed on 11/5; but did not receive any notification that it was changed I was told a private paving contractor would do the work, so how does emergency tree removal fit into this picture? Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: We (my wife and I both) recall the events/circumstances differently than K&J Their response does not address the true substance of our complaint; The contract we signed with K &J clearly stated they would use mats on our lawn, that they would stick to the perimeter of the property, and remove all wood and debrisThat is what we paid for when contracting with them They did not use mats, per their contract with us, when driving over the center of our lawn, they did not stay along the perimeter, per their contact with us(This, while they had their truck in reverse, wheels bearing down into the center of our lawn, attached to a rope which was tied to another one of our trees (not intended to be taken down or damaged) being used as a fulcrum to yank down the intended treeThey discarded, (and never removed) some wood into the woods of our property until my wife asked them to stop, rather than taking it away, per their contract with us No offer was made to us that indicated K&J would address the mess, or repair our propertyOn Saturday, May 23rd when [redacted] spoke with my wife, she told her we were upset and currently in our yard cleaning up the mess [redacted] said that “landscaping services were available,” implying that there would be additional costs to repair The details as we recall: The job was started on Tuesday, May 19thOn Saturday, May 23rd, [redacted] called our house approximately pmUp to this point there were multiple conversations between K &J but they were strictly about getting the large trees off of our lawn in a timely manner, which was accomplished and finished Saturday morning; five days after the first and largest tree was dropped on our lawnMy wife returned her callAfter a brief discussion on how dissatisfied we were with how this job went, and the mess and damage to our property, [redacted] asked what they "could doMy wife asked "what are you offering?" [redacted] had no answerAt no time during that call or prior to this time, did [redacted] offer to send somebody out to clean up our yardMy wife explained that we were (at that moment) outside cleaning up the mess they had left; that we were pretty upset with the condition of our propertyNo offer for clewas made other than “landscaping services were available” and something about them not being responsible for damageIt was never presented as something they would do as part of the jobIt was presented as an additional expense option if we wanted itOtherwise, why not just say we will send someone out at XXXX time to clean up? My wife told [redacted] she wanted to discuss further with me, what action we wanted taken [redacted] and my wife agreed to speak again on Tuesday, after the holiday weekendOn Tuesday we did not hear from K&JWe ended up speaking on Wednesday, May 27thAt that time, after discussions with my wife, I requested from Jen, a reduction in the price as compensation for the work that we had to do to repair and/or prevent any additional damage to our lawn (which, by the way, would never pay for the extent of repairs or clean up needed) [redacted] said she needed to speak with [redacted] about our request to lower the amount dueAgain, she offered their landscaping "options" This was not a "free of charge" offer or in any way conveyed that they wanted to make this right for usAt no point did anyone from their business came out to investigate our property or the claims of our dissatisfactionI wish they hadI believe any self-respecting business would have been appalled to see what was there With respect to K&J's comments about not giving K&J them the opportunity to clean the property before doing it ourselves: At no point in the multiple conversations with ***, up to Tuesday May 27th were we given any indication, offered or informed someone would be out to clean up the yardIt had been over a week of multiple complaints and phone calls with them regarding the condition of our lawn, through and after the work was “done.” We did what we thought was right for our property on Saturday, as soon as the large wood was removedIt was only then that we realized the full extent of the damage and mess left behindIn addition we invest good money into the care of our lawnWe were anxious to halt any additional damageUp to this point K&J didn't appear too concerned about the passing of time or any damage to our propertyIt was unrealistic of them to offer for us to get additional estimates for landscaping, or wait for their landscaping offer to come throughWe no longer trusted this business to do any job rightK n J's response to the Revdex.com speaks only to what they tried to do after the fact, and frankly it was not presented in a way that gave us any confidence that they intended to make things right with usWe believe the real issue is that they made a contract with us that they did not keepWe believe this job was poorly planned (first by taking down the largest tree on the property, obstructing their ability to get to the smaller trees without driving across the center of our property, and second by poor planning for the timely removal of LARGE tree trunks and debris strewn about our property.) We are not in the habit of contacting the Revdex.com, nor did we have unrealistic expectations that our lawn to be pristine after the work, but we have had many trees taken down in the past and THIS job warranted such action to the Revdex.comWe believe this company misrepresented through contracting with us, the job they were going to do, and their capabilities to do so professionallyCompounding the problem was the business owner’s total hands off approach to us, leaving the dirty work of talking to us over the course of two weeks, to ***.I am attaching photos, but they really do not do it justiceWe have a full acreThis was no small messThe large bark, debris and piles of sawdust was extensive and embedded into and across the property covering a strip 6-feet wide and aproxfeet long on one side, and all the way across the full back yard (about feet)The pictures represent a very small portion of the messThe trees were dragged across and up the full length of our property when removed on Friday and Saturday (only compounding the damage done to the lawn by allowing the trees to lay on the property for several days) Against our better judgement, but because we realize there was an expense to them to do this job, we have paid them (plus tax) at this pointAs we later discovered, our wood was hauled approximately houses away and given to a local resident, so there were no dumping fees (for all we know the resident may have paid K&J for our wood) There was NO clean up once the large branches were removed“Removal of wood and debris”, as noted in the contract, meant just that to us We maintain that K&J has been more than adequately compensated for the job done Sincerely, [redacted]
Although K&J specializes in tree removal and pruning work, unfortunately it is difficult to determine exactly how much brush will grow in an area in any period of timeK&J acted as quickly as possible to work with the property owners to answer questions and clarify concerns regarding the scope of work and offered possible resolution by way of completing the project in the fall or winter monthsK&J can arrange to complete additional repairs that may be required, however we ask that the customer provide a bit more detail with regard to the lawn repairs requested so we may follow up accordingly
Hi, ***,
We received a complaint last week#***It has been resolved and the customer is happyThe wood was taken away and the yard has been cleaned up to
their satisfactionWe are looking for this complaint to be noted as resolved on your website and the Revdex.com filesLet me know if there is anything else needed by K & J Landscaping to make that happen
Thank you in advance
*** ***
Operations Manager
K&J staff has been in contact with the customer and has advised that the replacement of the back flow valve and the chimney cap are pending schedule dates from the contractorsIt is our understanding that the lawn repair work has already been completed, however, if the customer has
additional concerns related to the lawn, K&J will review the concerns with the customer and address them accordingly.
Staff will continue to work with the customer to remedy the pending concerns as quickly as possible to ensure a resolution that meets the customer's satisfaction
Complaint: ***
I am rejecting this response because:
As a company that deals daily in tree and brush they should of been well aware that plants grow in the spring Maybe adding a disclaimer of some sort during the days that passed during the time of the agreement and time of the company arriving you mean to tell me that my yard grew so much that it warranted an 83% increase in price from $to $ I can understand an additional 10-15% not 83% and as for my driveway while you did repair the main damage you missed the other depressions your truck had left and the foot by foot holes from the tires and I understand that your agreement says your not responsible for that type of damage since the agreement was never honored I would like my property back to where it was before you arrived and if you would of called to schedule I would of shown it to you please call me if you are going to come repair the rest of the driveway and grass area that was ruined
Sincerely,
*** ***
K&J does not honor its contract On 04/13/15, we had Rick G*** come to our home and give us a written estimate In the estimate it read:
*Cut wood to firewood length
*Remove chips & debris
*Grind stump $additional
First, the crew came hours later than told over the phone When they put down the braces for the bucket truck, they made a huge dent in our driveway's blacktop They did NOT cut the wood to fireplace length The extra long logs were left on top of the very stump we were going to have removed and not stacked off to the side They left wheelbarrow upon wheelbarrow of debris behind When we showed them the contract, the crew said they were leaving and that they were tired We tried to call the manager who came out to give us the quote He was unable to be reached Meanwhile, we took photos of their workSecond, we called the office - repeatedly Each time we were told we could not speak with Rick The receptionist told us the job was done We explained that we wished to speak with Rick because we wanted him to honor the contract The subcontractor who was to grind the stump came and told us there was no way he would grind the stump for $ We showed him the contract He told us to take up with K&J After getting nowhere, we emailed Rick with the photographs We told him we wanted him to make it right by doing what was written in the contract Rick emailed us that he would have the stump ground for $with his newly purchased machine At that time we were happy thinking that Rick was going to make things rightWhen we called the office to schedule the stump grinding, the receptionist refused to schedule the appointment She told us we had to sign a NEW contract We told her that the first contract was not upheld She said that the line about stump grinding was crossed out on their end We informed her that it was NOT crossed out on our copy and we would be glad to it to show her Again, we were not permitted to speak with Rick nor has Rick called us despite us leaving messages requesting that he call We explained that we were trying to be fair and giving them every opportunity to fix their errors She was not helpful in assisting us in coming to a resolution for this situation
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey made up for it with this quick response
Sincerely,
*** ***
I had a quote of $ to cut a tree down ,I thought they were going to take it down in sections,I told Dan I would dispose of the wood and limbs myselfWhen it came time to do so their worker said they would drop the tree in one piece ,which would have gone onto my neighbors property and I could not allow that without their permissionso they left doing no workAbout a month or so they had a coupon add for 50% off ,so I called and made an appointment ,when Dan came this time I told him want happened when his men showed upHe said if they cut and dropped it without limbing and sectioning it would cause damage to surrounding treesHe then quoted me $with my couponI called another company for thisv service,they came by when I was not at home and mailed me a quote ,cutting branches and wood into manageable size pieces and the stump as low as possible.The quote also listed a copy of liability insurance and workmens compinsuranceThis being done at a very competitive rate without any special discounts bor coupons
The worst customer serviceI would never recommend them to anyone
My husband an I hired K&J to remove a tree in our back yard hanging over our swing setDan came out and gave us the estimate, and the crew did EXACTLY what he promised! The crew was here on time, laid mats to protect my lawn and cleaned up every last bit of debrisWe could not be happier with our decision to use K&J Tree Removal and would recommend them to anyone!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
My concerns are:
1. I was told the work would be completed on 11/5; but did not receive any notification that it was changed.
2. I was told a private paving contractor would do the work, so how does emergency tree removal fit into this picture?
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
1. We (my wife and I both) recall the events/circumstances
differently than K&J.
2. Their response does not address the true
substance of our complaint; The contract we signed with K &J clearly stated
they would use mats on our lawn, that they would stick to the perimeter of the
property, and remove all wood and debris. That is what we paid for when
contracting with them.
They did not use mats, per their contract
with us, when driving over the center of our lawn, they did not stay along the
perimeter, per their contact with us. (This, while they had their truck in
reverse, wheels bearing down into the center of our lawn, attached to a
rope which was tied to another one of our trees (not intended to be taken down
or damaged) being used as a fulcrum to yank down the intended tree. They
discarded, (and never removed) some wood into the woods of our property until my wife asked them to stop, rather
than taking it away, per their contract with us
3. No offer was made to us that indicated
K&J would address the mess, or repair our property. On Saturday, May 23rd
when [redacted] spoke with my wife, she told her we were upset and currently in our
yard cleaning up the mess. [redacted] said that “landscaping services were available,”
implying that there would be additional costs to repair.
The details as we recall:
The job was started on Tuesday, May 19th. On Saturday, May 23rd, [redacted] called our house
approximately 3 pm. Up to this point there were multiple conversations
between K &J but they were strictly about getting the large trees off of our
lawn in a timely manner, which was accomplished and finished Saturday morning;
five days after the first and largest tree was dropped on our lawn. My wife returned her call. After a brief discussion on how
dissatisfied we were with how this job went, and the mess and damage to our
property, [redacted] asked what they "could do. My wife asked "what are you
offering?" [redacted] had no answer. At no time during that call or prior to this
time, did [redacted] offer to send somebody out to clean up our yard. My wife
explained that we were (at that moment) outside cleaning up the mess they had
left; that we were pretty upset with the condition of our property. No offer
for clean-up was made other than “landscaping services were available” and
something about them not being responsible for damage. It was never presented
as something they would do as part of the job. It was presented as an
additional expense option if we wanted it. Otherwise, why not just say we will
send someone out at XXXX time to clean up?
My wife told [redacted] she wanted to discuss
further with me, what action we wanted taken. [redacted] and my wife agreed to speak
again on Tuesday, after the holiday weekend. On Tuesday we did not hear from
K&J. We ended up speaking on Wednesday, May 27th. At that time, after
discussions with my wife, I requested from Jen, a 300.00 reduction in the price
as compensation for the work that we had to do to repair and/or prevent any
additional damage to our lawn (which, by the way, 300.00 would never pay for
the extent of repairs or clean up needed). [redacted] said she needed to speak with [redacted] about our
request to lower the amount due. Again, she offered their landscaping "options".
This was not a "free of charge" offer or in any way conveyed that
they wanted to make this right for us. At no point did anyone from their
business came out to investigate our property or the claims of our
dissatisfaction. I wish they had. I believe any self-respecting business would
have been appalled to see what was there.
With respect to K&J's comments about not
giving K&J them the opportunity to clean the property before doing it
ourselves: At no point in the multiple conversations with [redacted], up to Tuesday
May 27th were we given any indication, offered or informed someone would be out
to clean up the yard. It had been over a week of multiple complaints and
phone calls with them regarding the condition of our lawn, through and after the
work was “done.” We did what we thought was right for our property on Saturday,
as soon as the large wood was removed. It was only then that we realized the
full extent of the damage and mess left behind. In addition we invest good money into the
care of our lawn. We were anxious to halt any additional damage. Up to this
point K&J didn't appear too concerned about the passing of time or any
damage to our property. It was unrealistic of them to offer for us to get
additional estimates for landscaping, or wait for their landscaping offer to
come through. We no longer trusted this business to do any job right.
K n J's response to the Revdex.com speaks only
to what they tried to do after the fact, and frankly it was not presented in a way that gave us any confidence that they intended to make things right with us. We believe the real issue is that they
made a contract with us that they did not keep. We believe this job was poorly
planned (first by taking down the largest tree on the property, obstructing
their ability to get to the smaller trees without driving across the center of
our property, and second by poor planning for the timely removal of LARGE tree
trunks and debris strewn about our property.) We are not in the habit of contacting the Revdex.com, nor did we
have unrealistic expectations that our lawn to be pristine after the work, but
we have had many trees taken down in the past and THIS job warranted such
action to the Revdex.com. We believe this company misrepresented through false
contracting with us, the job they were going to do, and their capabilities to
do so professionally. Compounding the problem was the business owner’s total
hands off approach to us, leaving the dirty work of talking to us over the
course of two weeks, to [redacted].I am attaching photos, but they really do not
do it justice. We have a full acre. This was no small mess. The large bark, debris and piles of
sawdust was extensive and embedded into and across the property covering a
strip 6-8 feet wide and aprox. 30 feet long on one side, and all the way across
the full back yard (about 100 feet). The pictures represent a very small
portion of the mess. The trees were dragged across and up the full length of our
property when removed on Friday and Saturday (only compounding the damage done
to the lawn by allowing the trees to lay on the property for several
days).
Against our better judgement, but because we
realize there was an expense to them to do this job, we have paid them 2300.00
(plus tax) at this point. As we later discovered, our wood was hauled
approximately 10 houses away and given to a local resident, so there were no
dumping fees (for all we know the resident may have paid K&J for our wood).
There was NO clean up once the large branches were removed. “Removal of wood
and debris”, as noted in the contract, meant just that…to us.
We maintain that K&J has been more than adequately
compensated for the job done.
Sincerely,
[redacted]