K & K Enterprises

Thanks *** He has written United Healthcare on the form and we are not part of that organization He will need to include Northeast Wisconsin Foot and Ankle Associates on the form and initial and date Thanks [redacted] [redacted] , Business ManagerNortheast Wisconsin Foot and Ankle AssocENorthland Ave; Ste BAppleton, WI [email protected](920)731-x Fax (920)731-

I use to work for a public agency, which at one time I met [redacted] , and help him with some work Since then I started my own pool business and I was in his neighborhood, caring for one of my customers pools, on my way to another customers pool I saw [redacted] and stopped to say hello, and at that time he explained his problem with his pool, and at that time I ask what chemicals he was using and tested the water being nice, and told him his chemistry was off, but I recommened after he got his chemistry figured out that the [redacted] works great against algaeYes, [redacted] dropped by to say hi, but at the same time was soliciting for his new businessHe did not do a thorough water testI physically showed him the sanitizing agents that we useThe same water that he supposedly tested was taken to [redacted] store for testing and was fine Yes I have my own customers where I do all the chemistry on their pool and placed the [redacted] in their pools and they have been completely satisfied, [redacted] who isn't even a customer of mine is the only one not satisfied [redacted] stated several times that he had customers who used the same type of sanitizer with [redacted] What customer does he have that uses a biguanides sanitzer and [redacted] ? I would like to know what that biguanides sanitizer is When I sold [redacted] the [redacted] I explained to him to make sure and read the directions completely, and make sure you follow themI didWater was tested at [redacted] Store and met all the parameters according to [redacted] instructions, except for using a chlorine agent which you can not use with Biguanides sanitizers [redacted] ***s has a copy of that water testAt the time I actually bought [redacted] from [redacted] I asked again if he was sure that it was OK to use [redacted] with biguanides sanitizers and physically showed him the sanitizing agentHe stated yesAt that same time I mentioned to him that we could not use chlorine agents with our beguanides sanitizerHe assured me that he had clients with the similar sanitizers and that they have had no problemsWhich [redacted] stated to me that his wife took care of the chemicals, and he wasn't completely sure of all the chemicals his wife usesAgain, I showed him the sanitizing agents that we useI was not present at the time he installed the [redacted] **, nor do I know what his exact chemistry was at the timeWhen he phoned me I told him that the [redacted] should not have altered the pool, after consulting with other pool companies, that have used the [redacted] for numerous years, as well as consulting with my whole sell company which deals with hundreds of contractorsthey all reassured me it wasn't the [redacted] causing all the problemDid he tell these people that [redacted] was put in to a pool with biguanides sanitizer? As stated in my complaint, after seeing what occurred to our pool and after talking to [redacted] about the incident I did some research on the internet and came across a [redacted] web site that specifically stated that [redacted] cannot be used with biguanides sanitizersI would think that a pool specialist would know what sanitizers could be used with what products Water chemistry was stable (according to [redacted] testing) at the time of adding [redacted] Bottom line I stopped to say hello to [redacted] and I did a favor by checking his pool chemicals, he did not and giving him my free adviceLike I told [redacted] on the phone we both learned a valuable lesson, I'm not going to help someone out who is not my customer,and I have no knowledge of their chemistry, and he needs to read the directions on things I feel I don't own [redacted] any money, due to the fact I have no knowledge of what he has put in his pool Except for the [redacted] **., and once again this is why I left the directionsAfter calling him about the incident, [redacted] never offered to come over and take a look at the pool or offer any help or suggestionsI would think that the least thing he could do would be to refund my money for the [redacted] product that I purchasedI guess I could take this to a small claims court and ask for a judge to decideHowever, at that time I will not only ask for a refund of the product but present several receipts for chemistry that had to be purchased to fix the problem that [redacted] created, now standing at over $

I use to work for a public agency, which at one time I met [redacted] , and help him with some work Since then I started my own pool business and I was in his neighborhood, caring for one of my customers pools, on my way to another customers pool I saw [redacted] and stopped to say hello, and at that time he explained his problem with his pool, and at that time I ask what chemicals he was using and tested the water being nice, and told him his chemistry was off, but I recommened after he got his chemistry figured out that the [redacted] works great against algaeYes I have my own customers where I do all the chemistry on their pool and placed the [redacted] in their pools and they have been completely satisfied, [redacted] who isn't even a customer of mine is the only one not satisfiedWhen I sold [redacted] the [redacted] I explained to him to make sure and read the directions completely, and make sure you follow themWhich [redacted] stated to me that his wife took care of the chemicals, and he wasn't completely sure of all the chemicals his wife usesI was not present at the time he installed the [redacted] **, nor do I know what his exact chemistry was at the timeWhen he phoned me I told him that the [redacted] should not have altered the pool, after consulting with other pool companies, that have used the [redacted] for numerous years, as well as consulting with my whole sell company which deals with hundreds of contractorsthey all reassured me it wasn't the [redacted] causing all the problemBottom line I stopped to say hello to [redacted] and I did a favor by checking his pool chemicals, and giving him my free adviceLike I told [redacted] on the phone we both learned a valuable lesson, I'm not going to help someone out who is not my customer,and I have no knowledge of their chemistry, and he needs to read the directions on thingsI feel I don't own [redacted] any money, due to the fact I have no knowledge of what he has put in his poolExcept for the [redacted] **., and once again this is why I left the directions[redacted] Mullenix Pools

In an effort to bring resolution to this concern, we have written off the balance of the account in question. Thank you for the opportunity to address this situation. *** *** *** Business ManagerNortheast Wisconsin Foot and Ankle AssocENorthland Ave; Ste BAppleton, WI 54911***(920)731-1999 x227 Fax (920)731-

This is turning into he said he said game, I want you to know I will still stand behind my *** **, and continue to defend myself,I have pools that I am in charge of and 3/of them I have installed the *** ** , with no problemsYou *** and your wife are in charge of one pool that is having many problems, example the reason your pool is sandy and gritting is your peroxide base products are eating away at your poolI will refund your and send it to the address listed.Mullenix pools

Thanks [redacted].  He has written United Healthcare on the form and we are not part of that organization.  He will need to include Northeast Wisconsin Foot and Ankle Associates on the form and initial and date.  Thanks. [redacted], Business ManagerNortheast...

Wisconsin Foot and Ankle Assoc.1301 E. Northland Ave; Ste BAppleton, WI  [email protected](920)731-1999 x227  Fax (920)731-3729

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.comIm not sure what im supposed to be sending back I have no other sheet that I needed to fill out?  There was 1 form that was an authorization for release of Health information to the Revdex.com which my insurance carrier is United Health Care and I signed and returned that on 1/28/16.  Please get back to me on specifics of what they are asking for me to fill out.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I use to work for a public agency, which at one time I met [redacted], and help him with some work.  Since then I started my own pool business and I was in his neighborhood, caring for one of my customers pools, on my way to another customers pool I saw [redacted] and stopped to say hello, and at that time he explained his problem with his pool, and at that time I ask what chemicals he was using and tested the water being nice, and told him his chemistry was off, but I recommened after he got his chemistry figured out that the [redacted] works great against algae. Yes, [redacted] dropped by to say hi, but at the same time was soliciting for his new business. He did not do a thorough water test. I physically showed him the sanitizing agents that we use. The same water that he supposedly tested was taken to [redacted] store for testing and was fine.  Yes I have my own customers where I do all the chemistry on their pool and placed the [redacted] in their pools and they have been completely satisfied, [redacted] who isn't even a customer of mine is the only one not satisfied. [redacted] stated several times that he had customers who used the same type of sanitizer with [redacted]. What customer does he have that uses a biguanides sanitzer and [redacted]? I would like to know what that biguanides sanitizer is.  When I sold [redacted] the [redacted] I explained to him to make sure and read the directions completely, and make sure you follow them. I did. Water was tested at [redacted] Store and met all the parameters according to [redacted] instructions, except for using a chlorine agent which you can not use with Biguanides sanitizers. [redacted]s has a copy of that water test. At the time I actually bought [redacted] from [redacted] I asked again if he was sure that it was OK to use [redacted] with biguanides sanitizers and physically showed him the sanitizing agent. He stated yes. At that same time I mentioned to him that we could not use chlorine agents with our beguanides sanitizer. He assured me that he had clients with the similar sanitizers and that they have had no problems. Which [redacted] stated to me that his wife took care of the chemicals, and he wasn't completely sure of all the chemicals his wife uses. Again, I showed him the sanitizing agents that we use. I was not present at the time he installed the [redacted], nor do I know what his exact chemistry was at the time. When he phoned me I told him that the [redacted] should not have altered the pool, after consulting with other pool companies, that have used the [redacted] for numerous years, as well as consulting with my whole sell company which deals with hundreds of contractors. they all reassured me it wasn't the [redacted] causing all the problem. Did he tell these people that [redacted] was put in to a pool with biguanides sanitizer? As stated in my complaint, after seeing what occurred to our pool and after talking to [redacted] about the incident I did some research on the internet and came across a [redacted] web site that specifically stated that [redacted] cannot be used with biguanides sanitizers. I would think that a pool specialist would know what sanitizers could be used with what products.  Water chemistry was stable (according to [redacted] testing)  at the time of adding [redacted].   Bottom line I stopped to say hello to [redacted] and I did a favor by checking his pool chemicals, he did not and giving him my free advice. Like I told [redacted] on the phone we both learned a valuable lesson, I'm not going to help someone out who is not my customer,and I have no knowledge of their chemistry, and he needs to read the directions on things.  I feel I don't own [redacted] any money, due to the fact I have no knowledge of what he has put in his pool.  Except for the [redacted]., and once again this is why I left the directions. After calling him about the incident, [redacted] never offered to come over and take a look  at the pool or offer any help or suggestions. I would think that the least thing he could do would be to refund my money for the [redacted] product that I purchased. I guess I could take this to a small claims court and ask for a judge to decide. However, at that time I will not only ask for a refund of the product but present several receipts for chemistry that had to be purchased to fix the problem that [redacted] created, now standing at over $500.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
[redacted]

I use to work for a public agency, which at one time I met [redacted], and help him with some work.  Since then I started my own pool business and I was in his neighborhood, caring for one of my customers pools, on my way to another customers pool I saw [redacted] and stopped to say hello, and at that...

time he explained his problem with his pool, and at that time I ask what chemicals he was using and tested the water being nice, and told him his chemistry was off, but I recommened after he got his chemistry figured out that the [redacted] works great against algae. Yes I have my own customers where I do all the chemistry on their pool and placed the [redacted] in their pools and they have been completely satisfied, [redacted] who isn't even a customer of mine is the only one not satisfied. When I sold [redacted] the [redacted] I explained to him to make sure and read the directions completely, and make sure you follow them. Which [redacted] stated to me that his wife took care of the chemicals, and he wasn't completely sure of all the chemicals his wife uses. I was not present at the time he installed the [redacted], nor do I know what his exact chemistry was at the time. When he phoned me I told him that the [redacted] should not have altered the pool, after consulting with other pool companies, that have used the [redacted] for numerous years, as well as consulting with my whole sell company which deals with hundreds of contractors. they all reassured me it wasn't the [redacted] causing all the problem. Bottom line I stopped to say hello to [redacted] and I did a favor by checking his pool chemicals, and giving him my free advice. Like I told [redacted] on the phone we both learned a valuable lesson, I'm not going to help someone out who is not my customer,and I have no knowledge of their chemistry, and he needs to read the directions on things. I feel I don't own [redacted] any money, due to the fact I have no knowledge of what he has put in his pool. Except for the [redacted]., and once again this is why I left the directions.[redacted]Mullenix Pools