Dec 1501.58p K& K Hardwood Floor, IncK & K Hardwood Floor, Inc14514–G Lee Road Chantilly, VA [redacted] Fax [redacted] K&K Floor [redacted] Email: [email protected] Web: www.kkfloor.com|Revdex.com of Washington Metropolitan K Street NW 10" Floor Washington, DC ###-###-#### Fax [redacted] December 16, 2015Re:CID # [redacted] : [redacted] This is to respond to the letter attached regarding the claim # [redacted] : [redacted] We do acknowledge that the project we agreed to perform with [redacted] ’s took little longer than expected due to special material it was selected and couple of mishaps which happens in our line of work, at the end job was completed to the contract, and we did give them a monetary compensation of $from the total project for their loss of timeThis was agreed between [redacted] and K & K hardwood Floor to settle any further issuesHopefully this will satisfy Revdex.com resolutionGive me a call for any further requirement for this matter.James So ###-###-#### Project Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have emails and phone calls with the business owner and it seems there is another business uses a similar nameI would like to remove my complaint from Revdex.com.Thanks a lot for your kind help Regards, [redacted] ***
From: James S [redacted] Date: Thu, Aug 6, at 3:PMSubject: Re: Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Hello [redacted] , On the above referenced complaint, [redacted] ***, I dispute that I told her that we were going to remove the shelvings in the closets as it is our practice not to do that, unless customer have it removed by others, upon the installation time, we offered to cut the legs of the shelving to install under or wrap around with shoe moulidng which we ended up doing, Since she was worried about what if next home owner wants to remove the shelving to expose the empty spot, I offered to give her a written promise/ warranty note that we will come back to do the empty space when the time arise at no additional cost to the customer, that's where we are standing nowI can offer the same promise if she wants to accept it.JamesRegards,James S*###-###-#### Cell###-###-#### OfficeK & K Hardwood Floor, Inc.Chantilly, VA ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Mon, Aug 24, at 8:PMSubject: K & K Hardwood Floor IncTo: [redacted] @myRevdex.com.orgDear ** [redacted] ,I stand behind my original complaint to the Revdex.com that MrS [redacted] deceived meAs a result, the installers did not install the hardwood flooring correctly in my closetsI do not want to go back and forth with MrS*I will have the shelves removed so, the installers can correctly install the hardwood flooring in my closets.Sincerely, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] < [redacted] @***.com>Date: Mon, Aug 24, at 8:PMSubject: K & K Hardwood Floor IncTo: [redacted] @myRevdex.com.orgDear ** [redacted] ,I stand behind my original complaint to the Revdex.com that MrS [redacted] deceived meAs a result, the installers did not install the hardwood flooring correctly in my closetsI do not want to go back and forth with MrS*I will have the shelves removed so, the installers can correctly install the hardwood flooring in my closets.Sincerely, [redacted] ***
Date: Tue, Sep 26, at 9:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected],In response to Complaint ID # [redacted] The company that is the subject of the complaint has opted for a settlement that includes a discount to the project in exchange for resolving or withdrawing my complaint Can we, at this time resolve this complaint with the Revdex.com against K&K Hardwood Flooring?Thank you, [redacted] ***
I have talked to Mr***, he acknowledge that he was filing a complaint to [redacted] which is NOT the same company as K & K, we do share the same location with a different street address, He is looking for some kind of receipt for the material purchase thru [redacted] [redacted] , we are K & K Hardwood Floor, incdo not sell material only as we are full service installation companyPlease correct this, call me with any questions.James ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have emails and phone calls with the business owner and it seems there is another business uses a similar nameI would like to remove my complaint from Revdex.comThanks a lot for your kind help Regards, [redacted] ***
Dec 1501.58p K& K Hardwood Floor, IncK & K Hardwood Floor, Inc14514–G Lee Road Chantilly, VA [redacted] Fax [redacted] K&K Floor [redacted] Email: [email protected] Web: www.kkfloor.com|Revdex.com of Washington Metropolitan K Street NW 10" Floor Washington, DC ###-###-#### Fax [redacted] December 16, 2015Re:CID # [redacted] : [redacted] This is to respond to the letter attached regarding the claim # [redacted] : [redacted] We do acknowledge that the project we agreed to perform with [redacted] ’s took little longer than expected due to special material it was selected and couple of mishaps which happens in our line of work, at the end job was completed to the contract, and we did give them a monetary compensation of $from the total project for their loss of timeThis was agreed between [redacted] and K & K hardwood Floor to settle any further issuesHopefully this will satisfy Revdex.com resolutionGive me a call for any further requirement for this matter.James So ###-###-#### Project Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have emails and phone calls with the business owner and it seems there is another business uses a similar nameI would like to remove my complaint from Revdex.com.Thanks a lot for your kind help Regards, [redacted] ***
From: James S [redacted] Date: Thu, Aug 6, at 3:PMSubject: Re: Complaint # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>Hello [redacted] , On the above referenced complaint, [redacted] ***, I dispute that I told her that we were going to remove the shelvings in the closets as it is our practice not to do that, unless customer have it removed by others, upon the installation time, we offered to cut the legs of the shelving to install under or wrap around with shoe moulidng which we ended up doing, Since she was worried about what if next home owner wants to remove the shelving to expose the empty spot, I offered to give her a written promise/ warranty note that we will come back to do the empty space when the time arise at no additional cost to the customer, that's where we are standing nowI can offer the same promise if she wants to accept it.JamesRegards,James S*###-###-#### Cell###-###-#### OfficeK & K Hardwood Floor, Inc.Chantilly, VA ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] < [redacted] @***.com>Date: Mon, Aug 24, at 8:PMSubject: K & K Hardwood Floor IncTo: [redacted] @myRevdex.com.orgDear ** [redacted] ,I stand behind my original complaint to the Revdex.com that MrS [redacted] deceived meAs a result, the installers did not install the hardwood flooring correctly in my closetsI do not want to go back and forth with MrS*I will have the shelves removed so, the installers can correctly install the hardwood flooring in my closets.Sincerely, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: From: [redacted] < [redacted] @***.com>Date: Mon, Aug 24, at 8:PMSubject: K & K Hardwood Floor IncTo: [redacted] @myRevdex.com.orgDear ** [redacted] ,I stand behind my original complaint to the Revdex.com that MrS [redacted] deceived meAs a result, the installers did not install the hardwood flooring correctly in my closetsI do not want to go back and forth with MrS*I will have the shelves removed so, the installers can correctly install the hardwood flooring in my closets.Sincerely, [redacted] ***
Date: Tue, Sep 26, at 9:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [email protected],In response to Complaint ID # [redacted] The company that is the subject of the complaint has opted for a settlement that includes a discount to the project in exchange for resolving or withdrawing my complaint Can we, at this time resolve this complaint with the Revdex.com against K&K Hardwood Flooring?Thank you, [redacted] ***
I have talked to Mr***, he acknowledge that he was filing a complaint to [redacted] which is NOT the same company as K & K, we do share the same location with a different street address, He is looking for some kind of receipt for the material purchase thru [redacted] [redacted] , we are K & K Hardwood Floor, incdo not sell material only as we are full service installation companyPlease correct this, call me with any questions.James ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have emails and phone calls with the business owner and it seems there is another business uses a similar nameI would like to remove my complaint from Revdex.comThanks a lot for your kind help Regards, [redacted] ***