K & K Property Management

I am rejecting this response because: Its unfortunate that K&K has stated that the renters left the house clean, I have pictures of toilets and carpetAlso the trees that died never once had any problems during our other droughtsThey were neglectedShe needs to look up the prices for replacement As far as them leaving things to benefit the house, it was agreed that the tenant take care of gate opener if they chose to have it left at house, them buying a new key pad was never asked of them! Very unprofessional business tactics! The walk thru should never have been do,e without me being there, as far as my husband going to houseHe went in once weeks after they moved in to replace outletsAnd it was not him in the lease! Thank you for your assistants

29*** *** ** *** * * *** *** ***er Ca 9365###-###-#### Office
###-###-#### Fax
I am responding to the 2nd letter Mrs*** *** submitted to you and below is my response
K&K also feels unfortunate that Mrs*** has again added complaints, which they really have nothing to do with her original complaint she opened in the beginning(Pet Deposit)
Owner stated house not clean:
Response: I have several photos of the inside and outside prior to move in as well as the day they moved out
I will stand firm on the house being clean
If the owner wanted to be present during the final walk thru she should needed to indicate that to K&K in advance(She did not)
Note: owner was not or ask to be present at move in
Owner stated dead tree:
Response: Tenants text me on 8-23-16, informing me of the dead tree, irrigations system in some areas not working property(it seemed this might have caused the tree to die) K&K informed Owner of tenants information, which they told us they would fix
The dead maple tree, yes you were frustrated that it died, but understood this tree was showing signs of dying in
NOTE: Tenants lived there over years, the yards were taken care of very well, tenants also hired their own yard service companyNOTE: Over time drip irrigation can get plugged, break, be destroyed by varmints, and not knowing this in advance, may cause plants to dieThis might have been what happen to the trees
Owner states husband went inside house once:
Response: I have documentation of owner going inside more than once for repairs
Also, when I informed the Owner that the tenants were vacating the premises that she wanted to have K&K re-rent the place immediatelyK&K did in fact find new tenants ready to sign a new lease on March 10th but on March 9th Owner came in my office and said that she was not going to rent it out
They were moving in and wanted to know ASAP as to when the house would be available
Now, this caused hardship to the new tenants who had given their 30-day notice to their landlordMrs*** stating that K&K has unprofessional business tactics is absorb
Knowing owner was in a hurry to move back in, the tenants work hard to move out, as owner also indicated, she was having the laundry room floor replaced due to damage (NOT caused by tenants)She wanted this done before her husband came home from the hospital
I will say it again there was no pressure from K&K for owner to release s/deposit as she indicates, you can clearing see that in the text messageShe had every right to refuse…
Of course, by law we only have days to submit the refund, plus knowing that we would no longer be managing this home, tenants vacating several days before they legally had to, house was left the same way prior to move in minus wear/tear, and fulfilling owners request on professional carpet cleaning, K&K just wanted to close this account so Mrs*** could focus on her husbands health as he was coming home
K&K was also trying to negotiate with Mrs*** see below attempt’s:
• After tenants had the carpets professional cleaned, with UV lights to indicated pet urine (which was stated none) owner complained days laterK&K suggested to Owner to hire her own carpet company to get a 2nd opinionMeanwhile, K&K was also in contact with the tenants in negotiating some contribution for this serviceBut Owner refused to do this
• On April 4th 2017, Owner indicated carpets were new prior to tenants moving inThis was not informed to K&K prior to tenants moving in at the beginningThis information is highly needed… so that we can note this in the move in notesK&K asked for receipts to show this was actually done… as of today have not received or has the owner indicated this in her complaint
• Owner also texted me on 4-2-that she was going to have to have the carpets ripped out so her pets don’t think is free rangeIn this complaint not once has the owner showed or indicated this was done
Finally, I feel Mrs*** is just trying to find a way to collect money, it seems nothing has been done to take care of the carpets and there has been someone living in the house very shortly after the tenants moved outNot sure who is living their either
The owner has shown NO invoices, just complaintsSo, I hope that this case will be closed once and for allAnd again, K&K acted very professional in this closure of management, will state the Owner clearing without any pressure OK’d the full refund to the tenants
Singerly
Lisa Mount
Property Manger

Re: [redacted] complaint.   I want to respond to your letter in regards to Mr. & Mrs. [redacted] which K&K manages their rental property located on 13[redacted]1 between the time frame of February 15, 2013 until  the tenants vacated the premise...

on  March 25 2017. After reading the letter Mrs. [redacted] submitted to you I felt a lot of falsehood and inaccuracies  to her statements. My reply to her accusations: Yes,  we have all our tenants sign a form recommending them to have the carpets professional cleaned per move out. The tenants used their own machine, I felt the carpets were clean and smelled no odor at my 1st inspection.  On March 22 owner asked for receipt which I informed her they cleaned it themselves, she requested to hold them to the agreement they signed,  which I did,  and they scheduled to have the carpets professional cleaned.. NOTE: the statement Mrs. [redacted] states that the renters were (pissed) was they felt by leaving extra items that benefited the house,  it would be ok for them NOT hiring a professional carpet cleaner. The statement that Mrs. [redacted] indicates that tenants and I are friends, is true but I have hundreds of friends also as tenants but ALL know that I am very professional and take my job serious. On March 25 the renters had a professional carpet cleaning company from Fresno come out and clean the carpets, as well as use a UV light to indicate any urine spots and NO indications of urine was found (per the company invoice). On March 25 I texted a copy of the invoice as well as photos of the inside and outside of the house. I told her tenants are vacating the premises and the house is now theirs. On March 28th I texted owner asking if she had gone by to inspect the house before I released the security deposit, she replied will have daughter go as she was with husband at hospital. On March 29th I received a text from Mrs. [redacted] stating she will go by house this morning, at 2:37 I text her asking if I can release funds, at 3:09 she texted back YES. I texted back with a thank you. (see attached) On April  2 she texted me indicated the carpets smelled of dog urine. She texted me with some other false accusations,  per her texts back I  was feeling she was upset as the accusations I proved were false to her. On behalf of the owner I texted stating to hire her own professional carpet cleaner and I will talk to the tenants and see what they would contribute too. On April 4th she texted me stating she is NOT paying to have carpets cleaned. NOTE: I never said there is nothing else that can be done as she indicated in her letter. Mrs. [redacted] said (I admitted to taking advantage of her while her husband was in the hospital) that is false on her part as I would never say this. NOTE: I perform thousands of walk thru for move ins and move outs, I don’t meet with the owners on these occasions unless owner request in advance. Mrs. [redacted] never requested this and we were unable to meet but note K&K fulfilled all of her requests. Mrs. [redacted] also states that the house was left dirty…I have several photos which shows the house was very clean. I also texted to her on March 25, showing inside of house as well as the toilets she indicates were left dirty. This house I feel was very clean both inside and outside, I felt no need to deduct but to refund tenants full security deposit.  Looking back at all the text messages from Mrs. [redacted] I was very professional to her in my replies back. On March 23 Mrs. [redacted] came into my office  where she used profound language towards me, made false accusations, and left with a hostile exit. There is a lot of history with her daughters renting from K&K in the past, there was tension between the parties during this time.. NOTE: her daughters were given full security deposit refund. I also want to state that, Mr. [redacted] was in the house several times for repairs, IF there was any concerns I feel they should have contacted me then so I could resolve the situation, but there was NO concerns/complaints other than 2 trees that died during our serve drought we had. Therefore, Mrs. [redacted] request for the $500 pet deposit settlement seems unfair as she clearly without any pressure ok’d us to refund via text the tenants full security deposit. I have attached texted message in regards to our conversations, and photos will be in another email as I can only send a few at a time, in the photos you will see that the place was very clean, minus wear/tear, and the yard was very well taken care of..     If you have any questions please feel free to contact me anytime.   Sincerely Lisa Mount Property Manager

I am rejecting this response because:
Its unfortunate that K&K has stated that the renters left the house clean, I have pictures of toilets and carpet. Also the trees that died never once had any problems during our other droughts. They were neglected. She needs to look up the prices for replacement.  As far as them leaving things to benefit the house, it was agreed that the tenant take care of gate opener if they chose to have it left at house, them buying a new key pad was never asked of them! Very unprofessional business tactics! The walk thru should never have been do,e without me being there, as far as my husband going to house. He went in once 2 weeks after they moved in to replace outlets. And it was not him in the lease!  Thank you for your assistants