K & L Motors

Company's response below:From: [redacted] >Date: Tue, Feb 9, at 1:PMSubject: Complaint ID [redacted] To: [redacted] Good afternoon,We have received the complaint and are responding as followsWe were unaware of the vehicle having problems prior to the saleHad Mr [redacted] brought the vehicle in or contacted us about it we would have tried to resolve the issueAs soon as Mr [redacted] called us and informed us that the engine was blown, we called and purchased a new engine for this vehicleMr [redacted] is aware of thatWhen Mr [redacted] called us to tell us about the engine problem, the owner, [redacted] ***, immediately told Mr [redacted] we would fix itWe called and spoke to Mrs [redacted] to try and follow up and resolve the problem It is out of our control to fix something that they never given us an opportunity to fixWe received the initial call complaining about the engine, purchased an engine for the vehicle days laterWe informed Mr [redacted] when he called that we would be purchasing an engine for the carWe do not sell lemon carsEven though the used vehicles are sold without warranty from our dealership ( we do sell 3rd party warranties) Mr [redacted] always does his best to ensure that customers are happy with their purchases Mr [redacted] could have reached out to us when the car first had a problem and we would have tried to resolve it immediately It was explained to us on 2/8/by the 3rd party warranty company [redacted] that the car was ran without oil and that was what caused the engine to blowThe engine was not knocking or tapping prior to delivery of this vehicleMr [redacted] was aware that we were getting another engine for the car, yet choose not to let us put it inFollowed by contact on Friday 2/5/by [redacted] via text message cursing and demanding that we fix the vehicleAfter we had already spoken with both Mr [redacted] and his ***, offered to repair the vehicle and no one brought the vehicle to us for repair or let us know the location of the vehicle so we could get it and repair it.Thank you, [redacted]

Complaint: ***
I am rejecting this response because:
Regards,
*** *** The response that was given by the dealership is untrueWe have given the dealership the location of the vehicle and they were aware of it because they sent representatives from there company to speak with the *** Rep *** on numberous occassion to discuss payment to pick up the vehicle*** at *** service department has stated to us that a representative was coming back with a check on 01/and just recently againThis was witness by *** at *** dealership of there non action for getting this resolve.This issue is unacceptable and false. Mr ***

Company's response below:From: [redacted]>Date: Tue, Feb 9, 2016 at 1:30 PMSubject: Complaint ID [redacted]To: [redacted]Good afternoon,We have received the complaint and are responding as follows. We were unaware of the vehicle having problems prior to...

the sale. Had Mr. [redacted] brought the vehicle in or contacted us about it we would have tried to resolve the issue. As soon as Mr. [redacted] called us and informed us that the engine was blown, we called and purchased a new engine for this vehicle. Mr. [redacted] is aware of that. When Mr. [redacted] called us to tell us about the engine problem, the owner, [redacted], immediately told Mr. [redacted] we would fix it. We called and spoke to Mrs. [redacted] to try and follow up and resolve the problem.  It is out of our control to fix something that they never given us an opportunity to fix. We received the initial call complaining about the engine, purchased an engine for the vehicle 2 days later. We informed Mr. [redacted] when he called that we would be purchasing an engine for the car. We do not sell lemon cars. Even though the used vehicles are sold without warranty from our dealership ( we do sell 3rd party warranties) Mr. [redacted] always does his best to ensure that customers are happy with their purchases.  Mr. [redacted] could have reached out to us when the car first had a problem and we would have tried to resolve it immediately.  It was explained to us on 2/8/2016 by the 3rd party warranty company [redacted] that the car was ran without oil and that was what caused the engine to blow. The engine was not knocking or tapping prior to delivery of this vehicle. Mr. [redacted] was aware that we were getting another engine for the car, yet choose not to let us put it in. Followed by contact on Friday 2/5/2016 by  [redacted] via text message cursing and demanding that we fix the vehicle. After we had already spoken with both Mr. [redacted] and his [redacted], offered to repair the vehicle and no one brought the vehicle to us for repair or let us know the location of the vehicle so we could get it and repair it.Thank you,[redacted]