K Lube, L.C.

We would be happy to install a new skid plate on [redacted] ’s vehicle we have ordered a new skid plate the expected arrival date is January 30thIf you would like to contact our store at 801-964-and speak with Steve O [redacted] the General Manager he will happily arrange a good time for you to come in and let us install it for themIf you have any questions please feel free to let us knowThank you for your time have a great dayJeremy L***Utah Central West Regional ManagerLube Management Corp dba Jiffy [email protected]

Contacted this customer after reviewing in store video, explained to the customer we did nothing malicious, I also offer the customer to watch the video she declined. The customer went on to say that she appreciated my quick response to this matter and would respond accordingly to the BBB. If there... is any other concerns with this matter please feel free to contact me directly. Joe T [redacted] ###-###-####.

We have contacted this customer and came to the resolution of a refund of $back on Her credit cardAlso the jiffy lube will do some training on how to communicate better with customers and their needs. Please feel free to contact me directly if there is any more questions or
concerns Joe T*** ###-###-####

I have spoken with the customer (***) and have handled the misunderstanding with the refund amount that was promised to his son

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Have contacted the customer and come up with a resolutionShe is going to bring the vehicle back in and we will show her where the trans check is, and that in fact it can be doneFor the inconvenience we offered to change her belt for her and she is satisfied with that

We will be refunding $to the customerWe will also work with our store team to handle the situation better in the futureThank you!

We would be happy to install a new skid plate on [redacted]’s vehicle we have ordered a new skid plate  the expected arrival date is January 30th. If you would like to contact our store at 801-964-6800 and speak with Steve O[redacted] the General Manager he will happily arrange a...

good time for you to come in and let us install it for them. If you have any questions please feel free to let us know. Thank you for your time have a great day. Jeremy L[redacted]Utah Central West Regional ManagerLube Management Corp dba Jiffy [email protected] ext 23

Contacted this customer after reviewing in store video, explained to the customer we did nothing malicious, I also offer the customer to watch the video she declined. The customer went on to say that she appreciated my quick response to this matter and would respond accordingly to the Revdex.com. If there...

is any other concerns with this matter  please feel free to contact me directly. Joe T[redacted] ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]