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K & M Delivery/Moving

7173 Donnell Pl Apt A2, District Hts, Maryland, United States, 20747-4295

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Reviews Moving Companies, Relocation Services K & M Delivery/Moving

K & M Delivery/Moving Reviews (%countItem)

Bad, bad company. Several furniture pieces damaged and owners unrepentant & argumentative. Company was negligent in assuring minimal damage and were disrespectful and manipulative. Our items were split up and placed in a truck with another family's items and not marked. Boxes were dumped outside. Stay clear. Beware or be very very sorry.

On their website, K&M Delivery/Moving states the following:
"We provide a complete move planning service—no surprises, no hidden expense.
We take great care to ensure your goods arrive safely and in good condition.
We save our clients on average 10%—15% of the cost of an average household move.
We respond quickly to your request—typically within 24 hours."
They failed to meet these expectations on every level.
1) When I spoke with Mr. Malik K, President, he estimated my move for the contents of a 1/1 bath apt, would take 4 hrs total (including drive time). His email stated: "we promise to deliver quality service focused on providing you with a hassle free moving experience". The move took much longer, & the movers left my apt before the last box was loaded without telling me. I kept calling both the driver & Malik with no answer. This triggered a panic attack. When I finally got a call back, and the driver returned to my apt to give me back the set of keys he was using to be able to access the elevator in my building, he got aggressive with me and yelled at me. I tried to discuss the issue with Malik as I did not feel safe after the way the driver had treated me. This led to further disrespect, & getting yelled at by Malik. I was then told that if I did not pay for the move, while my stuff was on the truck, the contents would not be delivered. I was forced to pay more than originally estimated, and the paperwork I signed at the end of the move.
2) On Monday Oct 8th, I tried reaching Malik to ask questions regarding large items tI couldn't box up, like a 4X3FT oil painting that I had brought back from a trip to Guatemala. Malik never returned my call. The movers assured me it would be fine. A week after my move, as I am getting settled, I discovered a huge tear that was obviously caused by the move (movers placed a mirror in front of the painting so the tear wasn't visible). I called Malik to try to discuss this, but he hung up on me, and when I tried to call back, he did not answer.

K & M Delivery/Moving Response • Oct 27, 2018

This customer has some serious mental issues and was totally unorganized for her move and also in my opinion was discriminating against K & M Delivery/Moving Inc. This review is bogus and totally false and I'm going to dissect each of the things that she said that was false. My whole moving team including myself went the extra mile and beyond to try to resolve, communicate and satisfy this person, but she was extremely irate, unapproachable, rude, uncivil, not polite and the whole time I was remaining calm and trying to stick to the facts. The first comment about what is on our website is not true. We have been in business over 16 years and this is the first customer that has said this. From the beginning, I recommended this customer that she should reserve 3 movers instead of 2 and this is one of the reasons why. But she insisted that 2 movers would be enough and that she would be ready to be moved and have all her items packed and ready to go. THIS DIDN'T HAPPEN! Upon our arrival, as we do with all of our clients if the job is going to take longer than we quoted, we immediately notified her that the job would be taking longer than the estimate and she was okay with that. I totally explained all of this before she reserved the move date. IT IS JUST AN ESTIMATE BASED ON WHAT YOU TELL ME. K & M Movers left the site because this customer locked the door to her unit and didn't answer it. My driver then immediately called me and told me that she was accusing K & M of stealing her items. I immediately called this customer and didn't get an answer. It was only a matter of 10 minutes before I was on the phone with this customer. Another false statement by this customer saying that she called me multiple times. In my opinion, this "panic attack" was because this customer was totally unprepared to move, she wasn't finished packing, boxes weren't sealed and the reason she really was upset was because she didn't even have her move date in order where she had the key to get into the unit she was moving into Therefore, she blamed everything on K & M and we wasted over 4 hours on the clock because she was not organized and ready to be moved. I've never seen a customer so unorganized and not taking any accountability for anything As far as my driver yelling at this customer, this is another false statement. My driver spoke with me the whole time and I told him what kind of customer we were dealing with and to make sure he does everything to calm the situation down. Again, this customer wasn't ready to be moved, so she was going through any measure to delay the move and blame everything on us. She then calls me and says that she is in fear for her life and that I need to send another moving team out to unload her items. I told her that wasn't possible and that we could settle it by calling the police to make sure that when we were there, she felt safe. She began to yell at me and become unreasonable again, so I terminated the conversation until she could calm down and we could talk like civilized human beings. I've never felt so degraded and disrespected and humiliated before and time and time again, I urged this customer to please calm down and lets be cordial and professional but she refused to do that. Bottom line all this information is incorrect regarding our services. Not only did this job end up taking over 8 hours from beginning to finish, I only charged this client for almost half of that and she still wasn't satisfied SOME PEOPLE YOU JUST CAN'T PLEASE As far as this damage she is speaking about, it was over a week before this customer called me back mentioning a damage painting and I know she already took advantage of K & M on the payment, but I wanted to resolve the situation. When she called I explained the policy and that it was a week since the move took place and she immediately started yelling at me, insulting me and disrespecting me. At that point, I asked can we talk reasonable and she went on yelling and screaming and I politely said to her "HAVE A BLESSED DAY" and hung up the phone. I need to be protected by Revdex.com as well, especially for customers that can lie and be so angry and take no accountability.

Customer Response • Nov 07, 2018

I am rejecting this response because as you can see by what Malik wrote, he is unable to be professional, and deal with a customer complaint in a reasonable manner.
1) he personally attacks me, and states in his response that I have "mental issues". Even if that were true, he would be the one in violation of the American with Disabilities Act- which outlaws discrimination based on a person's physical or mental disabilities
2) he is using all caps (or shouting) as he assures you of how he "remained calm" during his interactions with me over the phone. Yet he is not able to refrain from statements like "SOME PEOPLE YOU JUST CAN'T PLEASE"
3) Both of his movers apologized to me, and admitted that the whole thing started with them coming to my apartment door after almost all of my items were loaded on the truck, seeing it was closed (they had previously had a box preventing the door from automatically closing & locking), and instead of using the keys they had in their possession to open the door, knocking on the door, or calling me, they left without saying a word or attempting to communicate with me. I have a witness to one of these conversations, as it happened in front of the person who was setting up my alarm system in my new home.
4) If I was "not ready to be moved", and going through "every measure to delay the move" wouldn't I have wanted to delay the move before all of my items (except 2 boxes) were loaded on the truck?
5) Regarding me not having keys for the place I was moving to- this is completely false. The movers left, while I remained at my apartment, on the phone with Malik trying to address what had happened (mainly driver coming back to return the set of keys he had for my apt and getting defensive because as Malik stated, he assumed I was "accusing K&M of stealing". I felt unsafe after he had gotten aggressive with me and yelled at me in the hallway). The movers arrived at my house/new place before I did. So did the person I scheduled to install my alarm, ***. *** was trying to see if he could get in my new place by using a code on the keyless lock, this would have allowed him and the movers access while I was still trying to deal with the situation over the phone with Malik. Unfortunately, the code for the lock was not working, and by the time I left my apt in Alexandria, VA, I hit DC traffic, so they had to wait for me to get there to be able to get in and start unloading.
5) I was not able to leave my apartment in VA, because I was being told that I had to pay for the move, while my property was on their truck and in their possession, or else they would refuse to unload. This is what delayed the move, as I felt I was being coerced, and my belongings were being held hostage until I provided a CC so the payment would be processed over the phone before I even arrived at my new house. According to VA law, this could be considered extortion, since I was threatened to not have my property delivered unless I paid right then and there.
6) As far as the damage to my painting, according to the US Dept of Transportation, "in general, the mover is legally liable for loss or damage that occurs during the transportation of goods during an interstate move". I was moving from Alexandria, VA to Annapolis, MD, so that qualifies as an interstate move. Furthermore, per the DOT, I have the right to file a claim to be compensated for loss or damage, as long as it is done in writing within 9 months from the date of delivery. This complaint serves as that claim, especially since Malik acknowledges in his written response that his policy is not in compliance with federal law.

K & M Delivery/Moving Response • Apr 11, 2019

Date: Thu, Apr 11, 2019 at 8:57 AMSubject: Re: *** Rebuttal (***)To: *** <***@myRevdex.com.org>Good morning ***,In response to ***'s first response that I'm in violation of the Americans with Disabilities Act that is not the truth. I never said that she was disabled or had mental issues. There was absolutely no discrimination on my part and the only stereotype and discrimination was on her part. When she assumed that we were stealing her furniture and said she was in fear for her life and no one threatened her and was available to speak with her to resolve whatever issue she was having. Yes, there are some people you can't please and not only that, she wasn't reasonable, confrontational, rude and wasn't making any efforts to get the situation resolved. In response to my movers apologizing, why were there anymore issues after that. It was hours of delay after the apology all because *** wanted to keep arguing and not being reasonable. She kept accusing K & M Delivery/Moving Inc. of stealing her items and made herself have a panic attack. The situation could have been easily resolved. *** wasn't ready to be moved. When the movers got there she was still packing. After we loaded the truck up and on the way to her new location, she continue to argue with me and delayed the move for several more hours. She didn't even meet us at the offload at her new home. The key wasn't correct to get in and she had to call someone to let us in. I discounted the move and she still wanted to argue and nothing would satisfy her. I didn't have to discount the move at all but doing my best to please this irate customer was the right thing for me to do as a business owner. *** keeps claiming that she felt scared and fearful and I even offered her to call the Police to allow us to offload her items with them present. This is why I said she couldn't be pleased. I tried everything and my Administrative Assistant, at the time, as well. Everything *** is saying is false and I definitely don't believe that we damaged any picture. Especially, when it took her almost a week or more to call and say that we damaged it. How can I take her furniture for hostage and she wasn't even at the offload? Also, we take payments over the phone by credit card so how does that stop her from getting to the offload? I was willing to try to have mediation but I've been falsely accused and dealing with someone that seems unwilling to tell the truth and take accountability. Therefore, this comment needs to be removed immediately because it's not accurate nor represent K & M Delivery/Moving Inc. in truth. Also, I've been with Revdex.com for over a decade and this is K & M Delivery/Moving Inc. only bad review. I think that speaks volumes about who we are dealing with (***). Thank you

I have moved a fair amount in my life, and know moving can be stressful enough without having to deal with unscrupulous moving companies. I was referred to K&M by a friend, and thought this business which purports to provide a different kind of moving experience than their competition by promising to deliver "quality service focused on providing you with a hassle free moving experience" was the best choice I could make for my recent move from Alexandria, VA to Annapolis, MD. However, this was the worst move I have ever experienced. 1) I ended up paying $200 more than I was originally quoted, while the contents where on the truck, or else they would not deliver them. 2) I was mistreated (yelled at) after the driver got aggressive with me, because I was upset when he left without telling me, and I could not get a hold of anyone. The driver had a set of keys that he had been using to access the elevator in my building, and I could not turn my apt over until I returned those keys. 3) They tore an oil painting I had brought back from a trip to Guatemala & covered it up by placing a mirror in front of the painting so the tear was not easily visible. I discovered the tear a week after the move, as I was unpacking and moved the mirror. When I called the President of the company to discuss, he hung up on me, and did not answer when I called back.
If you want a "hassle free" move, then please do yourself a favor, and call another company that understands the meaning of customer service, has integrity, and will actually stand by their promises.

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Address: 7173 Donnell Pl Apt A2, District Hts, Maryland, United States, 20747-4295

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