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K M K Cleaners Reviews (2)

Complaint: ***
I am rejecting this response because:
There mechanic couldn't even diagnose itHe stated the mechanic that he could not get the saw apart
Regards,
*** ***

When Mr*** brought in his chainsaw, he was charged our $diagnosis fee as is our company policyIf he then choses to repair the equipment, then the $is subtracted from the cost of the repairOur certified mechanic diagnosed the reason for the saw failure was that the saw had been
run with the clutch brake engaged causing excess heat to build up thus causing the plastic case to melt and the clutch to failIn our opinion, this is an operator error and not covered by the Echo warrantyMr*** was told this information when he came into the storeHe was extremely demanding and threatening to the staffI, Ray Johnson, owner, was informed of his concerns and to investigateI told Mr*** that there was nothing further we could do as our mechanic had made a decision based upon his examinationHe was given the opportunity for us to send the saw to Echo for a second opinionHe was not satisfied with this optionAt this point there was nothing more we could do since Mr*** was only going to agree to a fully covered warranty. I told the staff to give Mr*** one half of his deposit back because we were unable to repair the machineMr*** was then extremely upset as he wanted his entire money returned, but we cannot evaluate and repair for freeThere are fees attachedI explained that the $is for the mechanic's time to evaluate and make a determination about the equipmentI did tell him that only Echo could repair for free if they determined it was a warranty issue When Mr*** was leaving, the threatened not only me, but my staff as wellHis threat was very scary and he made a statement that we had not seen the last of himWe do not want any more contact with Mr*** as I will not have my employees and myself threatened. We wish him luck in his dealings directly with EchoWe have been notified that he called them directly concerning his sawWe have also sent photos of the concerns our mechanic had to Echo Thanks so much for allowing us to respond do you have both sides of the story

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Address: 641 Main St, Walpole, Texas, United States, 10573-1354

Phone:

80 0 0
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