K Mart

February 13,
*** *** ***
Re: ID #***
Dear *** ***,
I would first like to apologize that I did not respond to you in reference to *** ***’s complaint in a timely manner
*** *** purchased a *** *** on December 15, from Farrish of Fairfax
(Farrish) with 97,milesThe vehicle, as required by the state of Virginia, passed Virginia Safety InspectionAt the time of purchase the vehicle came with a day or 3,miles Powertrain WarrantyAlso, at the time of purchase *** *** signed a document that disclosed that Farrish does not guarantee Maryland Inspection
*** *** informed her salesperson, Mark J***, of her concerns regarding the vehicle failing Maryland InspectionMark offered to repair the lights in questions in good faithThe lights were repaired and the vehicle did pass Maryland Inspection
After the vehicle passed Maryland Inspection the headlight stopped workingThe vehicle was diagnosed by Farrish to need a Headlight BucketFarrish offered to put the part in with no labor cost, and the customer would be responsible for paying for the part in the amount of $*** *** requested that Farrish pay for the entire repair
At this time Farrish will offer to split the cost of the Headlight BucketFarrish will pay $of the part and install the part at no labor cost*** *** would be responsible for paying $300, her portion of the part expense
I hope *** *** finds this to be a fair solution to this situation
The following documents have been attached
• Copy of Maryland Inspection
• Signed document disclosing Maryland Inspection policy
• Buyers Guide
If you have any further questions, please contact me at ###-###-#### or ***@farrishcars.com
Respectfully,
Ralph P***
General Manager
Farrish of Fairfax, Inc
DBA: Farrish Dodge, Jeep, RAM, and Subaru

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

The transaction was completed but I disagree that Farrish had no relationship to this issueThey did not perform repairs originally on the doors in a neat and workmanship like manner, which was the main reason *** decided to work out an exchangeI? do appreciate that the process is completed and we can move onward.?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** (***) ***

** *** *** ** *** *** *** *** *** *** ** *** *** ***? ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI corresponded with Ralph P*** last night to confirm the following items:-This includes 6,000, 12,000, and 18,mile services which will be noted for the service department.-This includes a cargo cover which will be ordered directly by the dealer.? Regards,
*** *** ***?

*** ***, ? Thanks for taking my call todayI apologize for the lack of response by my teamAttached is your PA registrationYour vehicle has also been certified in Chrysler’s SystemPlease let me know if you need any assistance in the future? Sincerely, Ralph P*** General
Manager

I spoke with *** *** on Tuesday the 12th of SeptemberI apologized that she had so much trouble in receiving her $credit from Farrish SubaruI assured her that? I would immediately send her a cash refund of $150, the? check went out that eveningI apologized for any inconvienance
this has caused herShe seemed happy that she would be receiving a cash refund.If you have any additional questions please let me know.Thanks,Ralph P***General Manager

*** ***,? I apologize that *** ***'s refund for the part she did not receive from, Farrish ***, has not been handled properly by our teamI have issued a check in the amount of $300, and it will be mailed out todayA copy of the check is attachedI have also included a $***
*** Gift Card for the inconvenience that this a caused *** ***If you have any further questions please let me know.Regards,Ralph P***General Manager

I sent a foreman out to investigate a leak, customer had stated that she had a leak in her kitchen, my foreman went onto her roof to check all flashing and shingles and he didn't observe any roofing problems, then went into her attic to see if there was any wet insulation or wet plywood and he...

determined there was no active leak. I, as an owner have to compensate my employees for investigating potential leaks, therefore I have a minimum charge to cover my expenses. Since we originally didn't install this roof for Ms. [redacted], this would not be a free service.In reference to free estimates on my Website, it would be if we were doing an actual roof repair or roof replacement. Please feel free to contact me if you have any questions regarding this matter. Sincerely John D. PetersPETERS ROOFING & GUTTERING, INC.317-887-3350

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I read Peters Roofing reply and I do not accept it.  They state, "In reference to free estimates on  my Website, it would be if we were doing an actual roof repair or roof replacement."  So their definition of a "free estimate" is only if they are  hired to do the work??  That doesn't make sense.  You obtain "free estimates" in order to decide which contractor you want to do the work.  I still stand by my request to have my $75.00 refunded as they advertise "free estimates."  Thank you.