Sign in

K MAX SYSTEMS

Sharing is caring! Have something to share about K MAX SYSTEMS? Use RevDex to write a review
Reviews K MAX SYSTEMS

K MAX SYSTEMS Reviews (1)

Review: I am writing this letter concerning my mother [redacted] and K-Max Systems using the name Ritello Vacuum for sales

I will start off by stating I work a lot and I am away from home. So for that reason as well as my mom having onset of dementia, I have a “NO SOLICITING” sign above my door bell.

With disregard to the sign they still knocked on the door. Yes my mother opened it. They asked if they could show her the vacuum and the air purifier. Of course mom said yes, she doesn't know how to be mean to anyone. That would be why I have the sign posted. They told her they were trying to raise money to finish college in Africa. Their store was located right down the road. Not true. I researched this. They , also, took a $400 check from her.

When I got back from my job, trusting my older sister was checking on her. My mother acted as if something was wrong. She was scared, because she had fallen victim to these people.

I checked the mail a few days later and received a bill from preferred credit. I asked my mother who these people were, and she wouldn't tell me. So I called and obviously due to privacy issues got little information. Later found out(on my own), they are the finance company.

I then tried to speak with my mother again. She stated she was embarrassed because she realized the mistake she had made. My mother had been hiding the unused Ritello in the back closet and hid the paperwork (from Ritello) and forgot where it was. As her dementia causes her to forget often.

I tore the house apart and found it. I found an 817 number on the paperwork. So I left a message. No response. I then googled them and found a Ritello main site, no local company. I left a message, under contact me. After a week I received a call from a [redacted]. The paperwork states they are in Haltom, Tx. Not what my mom was told. Also, doing business from a different name. Found this out by searching the address.

I proceeded to to tell him what happened. I mentioned the vacuum is in excellent shape, never used. He just verified the Africa thing and tells me that the sellers were here on work visas. Apparently a lot of them do this.

I feel my mom was scammed. Especially when he said once the vacuum box is opened , it is used and not worth anything. If it is such a great product, it should be in great shape for years to come. His people opened it when they gave it to my mom.

In good faith I asked him if he could refund my mom if we returned the vacuum. He said once it is opened it is used goods and can't be refunded. Funny, as his sellers opened it when they showed my mom. I even said I realized there may be a restocking fee. Again he says nothing can be done and continues to try and sell me the product. It has great benefits ,etc. Oblivious to the question I asked. Just ignoring me.

I am writing this letter for my mother and all other elderly people without the courage to fight back . My mother pays the bill because she is afraid not too. She doesn't pay for her medications, because she feels embarrassed. This system is $4000 including financing, which I find outrageous. How many other elderly are going to suffer, before this stops?

Also, they lied to my mom, because the neighbor said the girl lived here and had two kids. The boy with her was her brother.

I honestly tried to work this out with them and got nowhere. Yes, the machine is brand new and still have all the accessories. I have nothing to gain from lying. I am just trying to protect my mother.

One last thing , what is the purpose of a “NO SOLICITING” sign , if people ignore it?

They read the contract to get my mother to sign it , so they must be able to read the “NO SOLICITING” sign. She is so upset. She can't control her memory , no fault of hers, but they can control what they did.

Thank you for your time and effort.

Sincerely,

[redacted]Desired Settlement: All my mom wants is a refund and take the vacuum back. You can charge her for the air purifier, as the sales people set it up, so she has used it. The vacuum is brand new. I understand there may be a reasonable restocking fee.

Check fields!

Write a review of K MAX SYSTEMS

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

K MAX SYSTEMS Rating

Overall satisfaction rating

Description: Vacuum Cleaners - Household - Dealers

Address: 2000 N BEACH ST, Fort Worth, Texas, United States, 76111

Phone:

Show more...

Add contact information for K MAX SYSTEMS

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated