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K & P Auto Wrecking

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K & P Auto Wrecking Reviews (1)

Initial Business Response /* (1000, 5, 2016/05/16) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@kpautoparts.com
The customer was approved for a return; however, the headlamp arrived damaged. We shipped it back to the customer. We have pictures before...

shipping to the customer and return front the customer. Pictures are available upon request.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I received the headlamp from you it was damaged the light on the inside was not where it was suppose to be and their was a piece of the chrome on the inside on the light that was broken and raddling around on the inside. so it was no good and could not be used.so regardless if the bracket got broke in shipping on the was back to you I still could have not used it as it was damaged when I got it from you the first time
Final Business Response /* (4000, 9, 2016/05/23) */
We have a signed credit card authorization form indicated that that customer acknowledged he/she has 24 hours to claim any damages. Also, the box it shipped in has the same disclaimer on various places. The first we hear about this is in 04/28/16 and the customer purchased this on 02/11/16.
Final Consumer Response /* (4200, 11, 2016/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the order was placed on 2-12-16 but did not ship tell 2-12-16. then you sent it to the billing address not the shipping address. call you multiply times to figure out where it was. you keep telling me that it was signed for. come to find out it was left on the front porch of the billing address. It took me awhile to get out their. when we got it we called and emailed multiply people. it was not tell the 4-28-16 that I final called and wanted to talk to someone that could actually do their job and figure things out. I had two on my employees call and email you multiply call and keep saying you would handle it but it never was. so yes your company was aware that their was a problem but know one was willing to help they just keep passing the buck

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Address: 15295 Whittram Ave, Fontana, California, United States, 92335-3255

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